Sonos Move and bluetooth

Have you restarted the device generating the Bluetooth signal as well? 

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

@Airgetlam - Is there another way to get thru with Sonos Support?  While you recommend I speak directly to the support staff, at the time the wait was 45+ minutes so I attempted to work with the chat option.  After spending 30+ minutes with them and they were unable to solve my problem, they took my personal information and told me that someone would be contacting me.. It's been over 2 weeks and I haven’t gotten a response.  Now I’m sitting on hold again with Sonos Support just watching paint dry.  I’m so frustrated with my Sonos app and products and looking for any hint of customer support.  Can you please assist??

What device are you connecting/attempting to connect to the Move? Have you tried the things mentioned in this Sonos Support link:

https://support.sonos.com/en-us/article/unable-to-pair-a-bluetooth-device-with-sonos

Thanks for the suggestion, but it hasn’t been helpful.  My Move’s Bluetooth isn’t working at all!  It won’t connect to any device, and the blue light doesn’t turn on.  I spent nearly 2 hours tonight with Support, but they couldn’t trouble shoot it either.   Their advice was to try removing the Move from the last paired device it was connected to.  The problem, it could be connected to many different phones, some of which I may not have access to anymore as hypothetical it could be family/friends.    I’m really surprised that a factory reset doesn’t fix my Bluetooth issue.   Can someone confirm if this is a defective product?  If so, what are the options to getting this replaced or repaired?

I doubt anyone here can say if it’s a defective device as it is a ‘user’ community - Anyhow, did the Support Staff check your diagnostic report? That likely may show if there’s a problem.

Is its Bluetooth pairing button not working? - Did you try powering the Move off fully (off it’s charger - 5+ second press of rear power button until you hear the shutdown tones) wait 30 seconds and then power it on again.

I’ve just checked my Sonos Move (called ‘Portable’) and that connects fine to an iPad and plays okay.

I ensured it was not in the BT pairing list already and put the Move into pairing mode (press/hold rear BT pairing button - see flashing blue status LED) and it shows up at the bottom of the iPad BT list. I select it on the iDevice and it pairs fine and adds to the BT list and shows as ‘connected’.

I’m not sure how your comments are helpful to me??  “My” Sonos Move’s bluetooth does not work. powering off/on, factory reset, spending HOURS of wasted time.. 

I was just inferring that the latest Sonos App/firmware seemed to be working okay for the Move, perhaps there is a fault/issue with your Move? - but no one here can say if it’s defective, or otherwise, at the moment, as this is just a ‘user-community’ and you will likely need to speak to Sonos Customer Services to establish if there is a fault with your speaker. 

The Sonos Staff will likely have you submit a diagnostic report via the App and perhaps take you through some steps to try to connect/pair to a couple of different devices (or whatever BT TX devices you may have). I would perhaps just contact Support and see what they say.

https://support.sonos.com/s/contact

Just to add too that a factory reset and  re-setup of a Move will clear its previous Bluetooth pairings - so the previous connections you mentioned with the Move prior to reset are no longer relevant. The Move is returned to its ‘out the box’ state when it is factory reset and it will not hang onto any previous device pairings, they would each have to be setup again.

Factory resetting a Sonos product