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rlaw
Contributor I
Aug 29, 2024 11:04 PM UTC
Answered

Second iphone won’t discover sonos device

I recently set up a Sonos Ray speaker from my iPhone on the app. Everything works fine with my phone. I went to connect my wife’s iPhone to it but ran into an issue. I selected “Join an existing system” and made sure both phones and Sonos are on the same WiFi network, but the app says it cannot find a Sonos system on the network. BUT if I go into the Spotify app on her phone and change the device, the Sonos device is there and plays music from the Spotify app. So clearly the phone has located the Sonos speaker, but the Sonos app won’t recognize that. Any ideas on how to fix the speaker recognition within the app?

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Pools-3015
Pools-3015Answer
Prodigy I
Aug 30, 2024 8:41 AM UTC

Have you tried resetting the app on your wife’s iPhone? Tap the account icon in the top right of the screen, then App Preferences, then reset app.

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Pools-3015
Pools-3015Answer
Prodigy I
Aug 30, 2024 8:41 AM UTC

Have you tried resetting the app on your wife’s iPhone? Tap the account icon in the top right of the screen, then App Preferences, then reset app.

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    rlawAuthor
    Contributor I
    Aug 30, 2024 11:40 AM UTC

    This was exactly what I needed, it’s working now. Thank you person from the internet!

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