Contributor I

Question

Sonos ACE low volume when connected to android phone using usb c

21 replies
1746 views

Hi,

I just got the new Sonos ACE.

I connected them to my SGS23 to hear loosless audio but the volume is to low.

On my laptop the volume is great using the same cable.

I believe the issue is with the drivers.

How to solve it?

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dlishious

Lyricist I

Same issue when I connect to iPhone 15 Pro Max and 3rd gen iPod. Even at max volume it’s not loud enough. I am using the USB-C to USB-C cable for iPhone and USB-C to 3.5mm cables. Volume is TOOOOOOO LOW.

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Scott Campbell

Trending Lyricist I

I have this issue but only with the 3.5mm to usb-c audio cable provided, not usbc-usb-c connection.

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Chrisc46

Lyricist II

I have the same issue. Volume from my Android (Samsung Galaxy S24 Ultra) is very low through USB. I've tried USB-C to USB-C, 3.5mm (connected with external DAC) to USB-C.

This is not the case for any of my other sets of headphones, so it is not an issue with the phone.

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FlorianS

Lyricist I

I have the same problem with my iPhone 12, volume 100% and it is still not loud.
I hope Sonos will fix this with the next update.

BrianBosch

Lyricist III

Same here. Bluetooth volume level much higher in comparison with USB-C:USB-C cable and USB-C to 3.5mm cable. Volume via wired is way too low.

Tested with both smartphone (Pixel 8/Iphone) and Laptop
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In Bluetooth also had a couple of sudden disconnects both on laptop and smartphone and both were very close distance to ACE headphone. So no out of reach situation.

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MatzoLibre

Contributor I

Same here. iPhone 15 Pro Max. Tried both Apple Music and Spotify just to see if it was something to do with lossless. Same experience.

Ken_Griffiths

Not sure about Android, but just as a quick thought here, if using iOS devices, perhaps check if you have ‘Headphone Safety’ enabled in the iOS device sound settings and see if that is limiting the volume level. I have an iPhone XR and it’s plenty loud enough for me when using Ace connected to a uGreen lightning to 3.5mm adapter.

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MatzoLibre

Contributor I

Not sure about Android, but just as a quick thought here, if using iOS devices, perhaps check if you have ‘Headphone Safety’ enabled in the iOS device sound settings and see if that is limiting the volume level. I have an iPhone XR and it’s plenty loud enough for me when using Ace connected to a uGreen lightning to 3.5mm adapter.

Thanks for the advice! Unfortunately, that software setting was not enabled, so I’m still a bit perplexed. Going to try on a few other devices to see if it’s a Sonos issue or iOS issue.

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MatzoLibre

Contributor I

Tried on my work phone which is an S24 Ultra. Same experience. Volume is incredibly low at the midpoint of the volume slider.

It worked as expected on my Apple Silicon based MacBook Air. However, when plugging the Ace into my MacBook Air, I experienced for the first time, crackling in the right earpiece. It lasted for about 5 seconds prior to the handshake between the MacBook and the Ace.

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Minosh93

Contributor I

Not sure about Android, but just as a quick thought here, if using iOS devices, perhaps check if you have ‘Headphone Safety’ enabled in the iOS device sound settings and see if that is limiting the volume level. I have an iPhone XR and it’s plenty loud enough for me when using Ace connected to a uGreen lightning to 3.5mm adapter.

I have the same exact setup but with iphone 13 pro max, i use also ugreen lighting to 3.5mm adapter. The volume is low. I checked the headphone safety option, it’s turned off, and still the volume is low. I think this has to be software issue from sonos, because when i use it wirelessly, the volume is actually higher. So it’s not hardware issue, it’s probably software issue i think

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