Fix & Optimize

 I think found a fix for the issue with the KQED Sonos audio stream that was causing frequent dropped audio.  The issue itself is clearly related to the feed from KQED to Sonos. I don’t have an issue with other Sonos stations, or with streaming KQED outside of Sonos.  To solve the issue I created my own radio station manually, directed to the primary stream at https://streams.kqed.org/. I did this using the PC desktop app, but I think it can be done on the mobile app as well.  When searching for a solution I found other people having the same problem. Maybe this post will be helpful to someone. 

Has anyone figured out how play a pandora station with voice control? I tried setting pandora as my default music provider but i cant get it to play anything from it. Im using the free version so i only have the stations. TIA

It’s like I have two alpha speakers - 5 (Kitchen) and Roam (Bathroom).Trying to group one with the other each way results in a group with no sound on the “grouped” speaker.  When I group either or both from a pair of 1s (Living Room), a single 1 (Office), or a Playbase (Bedroom), I have no issue with audio in the pairing.  When I pair either 5  (Kitchen) or Roam (Bathroom) from these three compliant speakers there’s no issue.Not sure when this started but I’m blaming the Lo Pocos Hermanos man since I activated Sonos Voice recently. Any ideas?

Hi all,I’m reaching out as, unfortunately, Sonos support has been of little help with this issue.  I have a large music library on my local Synology NAS.  It’s been in use for years with no issues.  I have Sonos set to do an automatic re-scan of the library (using the built-in option) daily.   About a month ago I noticed a large section of my library was missing from the Sonos app - mainly artists later in the alphabet - see attached screenshot.  I contacted Sonos support over chat and was told to try a manual update of the library and that fixed it - all of the artists reappeared in the app.  I thought maybe it was just a fluke and then later noticed, after the next automatic rescan, the artists had again disappeared. I have now had 4 or 5 calls with Sonos support and it hasn’t been a great experience.  They have tried to suggest it’s a music tag issue (despite the fact the songs reappear after a manual library scan), they have told me “Just don’t use the automatic rescan” (despite th

I have a customer who runs a gym and has a Connect connected to his soundsystem. He is having regular issues with the mornings alarm not playing the radio channel via Sonos Radio but goes straight to Chime. We’ve tried to change radio stations but the issue is still there. It does not happen every morning but more sporadically, so its hard to track. Went there today to do some more testing and we are having problems with radio channels. I tried different services like Sonos Radio, Tunein etc. but none streamed the radio. Added my spotifyaccount to check and that works like a charm. After an hour of tinckering the radio started playing again… =/ PC has been restarted, Connect has been restarted, Network is ok (Lots of other stuff connected which has no issues at all)  Diagnostic:1937825018 - Can anyone see if anything is logged here?  Thanks, Jan

Yo fellow Sonos nerds!Really annoying one here, can’t seem to find anything online regarding, may be because the Blink doorbell is fairly new...here goes nothing…Have just purchased the Amazon Blink doorbell and set everything up and all is well, apart from the fact that it seems to be announcing on every single Sonos device in my house and I seem to have no control over disabling.From what I’ve found out on the web, I should be able to go into Alexa > Devices > Cameras > Blink doorbell > Announcement devices. And from here should be able to select/de-select my devices, unfortunately though only an old Amazon Echo that I had years back shows up on the list, no Sonos devices to be found.Any help or advice on this would be mint! Thanks!

Im using xfinity modem in Bridge mode, have a very large home with Eero acting as my router and wifi extenders. I have 6 eero 6 pros throughout my property and constantly deal with speakers going offline and coming back on. My Network Matrix shows red and orange and I need help diagnosing and fixing the problem. The 2 Ones that are RED on the matrix are in great wifi reception areas and are is some of the least busy wifi device areas. Any help would be greatly appreciated!  

Hello! I have observed strange system behavior when adding a new product.When I add new speaker to system sometimes at the end I have pleasant sound and info that I can start complete the settings. But sometimes I got info that product has been added, but must be registered and updated. If it is brand new speaker than ok. But sometimes I got this info when I add speaker after factory reset.It's a bit of a lottery how the process of adding a new product will end up.Has anyone encountered anything like this. Is this even a problem?

I have a sonos connect that I am attempting to control with Alexa. “Alexa play WXYZ” will cause Tunein (my default service) to play the requested station on my Sonos Connect (my default speaker). Recently, “Alexa stop” results in either no response from Alexa, or causes Alexa to reply “I can not pause”. I have tried rebooting my alexa device, and also tried disabling the sonos alexa skill, and re-enabling it. My sonos system version as reported by my Android app is 14.10

I have very similar sentiment as this post; however, the post was not able to be commented on so that is weird. I was really excited to receive the roam to extend my music to the other rooms - but am as much more disappointed of its functionality. It doesn’t keep the charging - turns on and off without instruction and is hard to get connected when needed. Quite annoying and demotivating for such an investment - knowing there are other and cheaper loudspeaker systems. As much as I am impressed by the beam the roam is a flop ... https://en.community.sonos.com/wireless-speakers-228992/roam-6858306I was on the waitlist to get my Roam when they were first released and was really excited when it came; but since then I have had so many frustrations with it. All other gripes aside (i.e. not being compatible with my wireless charger, the battery constantly dying even when I turn it off, sometimes turns on without instruction or connection) my biggest complaint is 1) How difficult my Roam is to

Can Sonos system be controlled by Echo Show 15? Is the S2 app available on Echo Show 15?

I love the product, but it sucks with a mesh WiFi. Any fix? Pretty sure nobody will see this anyway. Buy something else.

Hello Everyone,I’ve owned the Arc for about two months now, I’ve noticed at times in order to properly hear what's being displayed on the TV I have to crank the volume high. I’ve tried everything, from resetting the Arc to changing the settings in the app and the TV. ​​​​​​The TV that I’m using the Arc with is the Sony A90J. I had the beam before and NEVER experienced this issue. Thank You

Is it possible to launch the Sonos Controller app S1 and/or S2 on iOS through a  URL schema,?

Hi!My playbase is completely dead. After opening it up and remove the main board I could see two burned resistors. May be lightning damage?Does anyone have a repair guide so I can se what type of resistors to buy and try to replace?See attached pictures. Is there an internal fuse in the Playbase? I can’t find one but on some forums they refer to internal fuse.  Kid regards /Martin 

I have a fairly large music library (~27,000 tracks), which is well below the 65,000 track limit. Recently, after adding some more tracks, I discovered that the Sonos library was only showing about 10% of the tracks… Somehow in the import/indexing process it had broken. I don’t know for sure, but while my library has about 800 album artists, it has far more actual artists (e.g. compilations), and the tracks I recently imported were compilations with many artists. So I suspect that the problem is related to the number of artists. I was able to resolve the issue by splitting my library (on my NAS drive) between a compilations folder and “everything else.” When I did, Sonos was able to import/index the whole library. What that tells me is that I haven’t hit some limit for the library in general (i.e. it can handle all 27,000 tracks) but that the import/index process can’t handle all of the tracks when it runs the indexing process (possibly because of teh number of artists, but that’s just

I have a jellyfin server running on my Linux box, which is serving as my DLNA server, for music,etc.I cannot find a way to get Sonos to see jellyfin.I have tried going into music library setup and adding\\moray.lan:8096\web\index.htmlNothing. I don’t see it in the jellyfin log, or in the firewall (ufw) log This server is available via browser, android jellyfin app, my Denon receiver, Roku, etcOnly Sonos fails.Years ago, I added the music files via a Samba server, using the ugly SMB protocol. It works sending info to Sonos. But I prefer to switch to DLNA. I spent 90 minutes on the phone with Sonos support, but didn’t get very far. They agreed to put in a request for DLNA support. They were not happy that I was using Linux, though they claim support for NAS. They suggested that I install Plex, which is available for Linux. It is a possible solution, but I want support for 19 year old DLNA protocol.I can use the android jellyfin app to broadcast music to Sonos, though it shows up as PCM 4

I have been using a Beam 2 by connecting my PC and PS5 through a HDMI Switch that also had optical out. I used the optical out with the Sonos converter to HDMI and al worked well.I have just upgraded my monitor to have HDMI 2.1 so I can run my PS5 @ 120Hz. Connecting everything up the same way I am not getting any sound. I am assuming that is because of I have introduced HDMI 2.1 or at least that is the only difference from my original set up.I have searched high and low for a HDMI 2.1 switch with either eARC or optical out thinking that will solve the problem but i cant find anything.Has anyone else had the same problem and if so have you managed to resolve it.

Been searching through this topic and finding nothing that helps.    Bought a new ARC.   Attached to my house wifi.  Robust system over Cat6A cable with multiple access points.    Took a working sub and two One’s from another system.  Factory reset them.   Added them successfully to the same room as the Arc.  But NOTHING will connect to the ARC.   Wifi is. enabled.  I have restarted the ARC.  Settings on TV correct (HDMI to Arc input, etc.).  Restarted TV.    Nothing.   Maddening.    Please help.    FYI, I cannot connect with an ethernet to anything.   Router is in the basement in a cabinet with other equipment.   Thanks.

What moron in Marketing came up with the concept that, moving forward, all new Sonos hardware would be Sonos 2 compatible only?  It had to be Marketing, because no Tech weenie would ever do this.I have Sonos speakers throughout my house, 10 separate devices in all working seamlessly to provide high quality tunes in every room and outside.  But today, I purchased a Sonos Roam, only to find out that it was incompatible with my existing Sonos 1 system, and if I moved forward, I would be forced to have 2 separate Sonos 1 and 2 systems, neither of which will talk to each other, on my network.If my existing Playbar, which is paired with 2 ea S1 speakers dies, and I have to replace, am I out of luck?  I am not about to replace all my hardware, which would require a considerable investomet, for a mediocre outside speaker.Just f-ing unbelievable. 

I am about to wall mount my Sonos Arc using the Sonos wall mount. My electrician has layed a conduit channel within the wall for cables (power, HDMI and ethernet). However, for my preferred position of the TV and Arc, this conduit channel lies to the right of centre when looking at the arc from the front (approx 150mm from the right edge of the Arc). If the cables are brought out of the wall at this point, will it still be possible to connect them to the Arc at the insertion points further along the Arc, whilst using the wall mount, or will the cables get in the way or be visible? Cheers

I recently bought an Arc, two bookshelf speakers and a sub. I have it going through an 8k HDMI cable to my eArc port and eArc is turned on through the settings on the tv. When I try to play music or movies with atmos, it never says I’m getting atmos on my app. Please help. 

Tried asking Sonos to play Smooth Radio and it doesn’t recognise it, ask Alexa, plays it no problem. Any reason?

Hi all!just moved into a new home, and has multiple ceiling/mounted speakers with a section of wall housing all the connections. Trying to figure out if/how I can rig this to be driven via Sonos to integrate with my own Sonos speakers that I’d like to set up elsewhere.  what is currently in place is:2 wall mounted speakers in the family room; 2 ceiling speakers in the living room; 2 outdoor speakers on the deck.I attached a photo of the wall where I would need to connect things. Any advice?  I’d like to avoid buying multiple Sonos Amps if possible… but that may be the solution. Thanks in advance!!  

Hi,Almost giving up on sonos - but when moving to a new place I have decided to give it a new try.I have a system with a total of 10 speakers in in different rooms, but sadly the system now feels close to useless as i cannot trust it to work, and it feels more convinient for me to listen to radio, music and podcast on headphones rather than than the system constantly dropping out, skipping songs etc.I have even bought a boost to see if that could help - sadly. No luck.Could anyone have a look into my diagnosis and see if there is anything i can do?I soo much miss the time when the system actually worked .. now its close to useless.My diagnosis number is: 648281180.