Sonos speakers dropping out, songs skipping, slow iOS app, response low,

To get your diagnostic report checked you are usually best to contact/chat to Sonos Support Staff via this link:

https://support.sonos.com/s/contact

However if you would like other users in the community here to try to assist, you would need to describe your System setup and network devices in some detail, including the Router/SonosNet channels in use etc.

Thanks,
Due to it not being any possibility to write directly to Sonos i took the chance of posting here :)

Here are some pointers regarding my system.

I live in a 2 floor apartment system, where i have set up a TP-link deco X60 mesh system, which works flawless on my other units.
 

The network setup is like this:

Modem (bridge mode) → TP link X60 main point → switch → boost.

Attached is some screenshots from the app:

Does this ring a bell for anyone on how to get this thing to work ? :)

To get screenshots from the app is a challenge alone, due to the app responding so slow - but here is some screenshots describing the system.






 

Yes, wiring the Boost to the main WiFi mesh hub or a switch off that Hub is fine - is the switch managed or unmanaged? - have you tried a different SonosNet channel in the Sonos App Network settings. Also ensure the Boost is at least one metre away from your Wireless Hub/Devices.

You may also find this thread useful and worth a read…

Sonos on WiFi Mesh

Hi, Thank you for your reply!

Yeah, I have quite a lot of the different solutions.
The switch is unmanaged.

Both swithing the sonosnet channels and adding more space beetwhen the boost and other wifi-devices. Sadly, the system keeps on being as unstable as “normal”.

What is your Sonos matrix graphic showing?

In web browser goto http://<IPaddress-of-any-speaker>:1400/support/review and select matrix.

I’m sure you can see that there is clearly a lot of interference surrounding your ‘gang oppe’ (Play:3) and ‘Boost’ devices - perhaps see what is close-by to those, which might be causing them an issue.

Connection between each of the devices themselves however looks okay to me. Are you sure the Boost is well away from the router, or other wireless, smart-home or perhaps Bluetooth products  etc?

Hi again and thank you for looking into it for me!
There are some other products in the same room, but i wouid not say that they are exactly close.

However, I can try to move stuff around a little see if that helps.
So, basicly - A red cell indicates interference?

Also,

I see that the play 1 og and play 3 from time to time have a static yellow light, can this be releated?

In descending order, Red shows interference followed by Amber, then yellow and Green is very good… All the connections between devices are Green so that’s really good, but there appears to be interference around the two devices mentioned - maybe changing your SonosNet channel might help in this situation, but leave the system for at least 20-30 minutes for any change to take place and allow the devices to switch and settle, before rechecking the matrix.

Hi,

Thank you for all you insight - very helpful.

I have now done some adjustment and it now looks like this:
 

A couple of things that is really anoying still:

• For some reason my speakers keep going back to their old names (!) really confusing and I do not understand why this happens. Any theory?
• When i try to play sound from my tv → playbar and group it with other speakers it’s almost constantly small stops and glitches in the others speakers …

There is always something!