Fix & Optimize

Have a single Era100 connected to a Samsung TV via optical and an Apple TV also. Issue I have is because the TV is set to optical I have no way to control the volume other than the Sonos app. Is there any way to have the Apple TV remote control the volume? I can’t seem find a way round this.  TIA

Hi, trying to connect our new sonos arc ultra to our 10 years old Samsung smarttv. Using the hdmi cable that came with the sonos.The soundbar works, but connecting with the smarttv doesn't. It says "interferes with another HDMI device.I removed all other devices and tried other hdmi cables to connect the arc.I shut down and restarted the wifi router. I can't find the sound settings in the tv menu, to check for the CEC settings.Don't know what to do more.The soundbar works well with the mini woofer and another sonos speaker.But we want to use is as tv soundbar ofcourse.Can anybody please help me any further?Thanks!   

Hi there, here is my tiny home cinema space, and I need some advice please :)As you can see, one side is closed and the other one (where I stand to take the photo) is open to a large room, next wall (behind me) is 4m20 from the end of the couch.The wall of the tv is 2m50, the couch is 2m60.Left wall and TV wall are 3m30 away.I intend to switch my sennheiser ambeo max + B&W sub to a sonos arc ultra, mainly to use my ace headphone and avoid disturbing my daughter’s sleep.I plan to add later a sub (maybe a mini so it could fit in my TV bench) and some surround speakers.My choice would be the era 300 because I watch a lot of atmos content, but how to place them...There is no more other half so I can do whatever I want :)I was thinking about move a little forward the couch (maybe 30cm and improvise a home made thin shelf to fill the void), use stands or wall mount.But if it’s ok I can just wall mount the era 300 without moving the couch.Unfortunatly the era 300 would be very close to th

The sleep timer in the Sonos app only provides fixed time choices, yet, I almost always want longer than 2 hours and would prefer an ability to choose how long I want the timer to run. Thanks for considering. 

Since the latest app update (December 10 - iOS) I can not longer see the queue when I play a Spotify playlist.  I get a message on the Queue screen (in the Sonos app) saying “Started from Spotify” as if I had used the Spotify app to play the playlist.  But I had used the Sonos app to find the playlist and start it from there, like I have always done.  I can’t see the queue in the new desktop (web) interface either.Is it just me?

About 8 months ago i purchased a house. The previous owner had installed wall mounted sonos speakers in the downstairs and upstairs bathrooms. When we veiwed the house he pointed them out to us, and played music from them, the sound quality was great, and they look nice too.Anyway, once we were settled in i set about trying to use them. I installed the sonos app, set up an account, it recognises the speakers, but i can't play any music from them. I have powered them off and on etc, spent hours waiting in the online chat support only to get nowhere. I keep getting this message to sign in as the system owner. I sign in but it just loops this message.Does anyone have any advice on how i can get them working, or, is it because i am not the original owner they cannot be used? It would be a shame to have to throw them out.PS. i have no contact with the previous house owner. Any support from him is not an option. 

Sonos should consider integrating Dolby Atmos FlexConnect into its set-top box as it would mark a major advancement in delivering superior sound quality for home theater systems. This cutting-edge technology would enable users to expand their setup effortlessly by adding more speakers while maintaining distortion-free audio, regardless of where the speakers are placed in the room. 

Have 2 Sonos connect hard version 1.22.1.5-1.1(bedroom) and 1.17.5.-1.1(living room). Both  systems are on latest software 16.5. Living room connects and plays consistently. Bedroom cuts out of network after 5 minutes or so playing. Solution hard reset and reconnect and plays for another 5 minutes and goes out of reach. After spending hours either Sonos support and providing multiple crash despots diagnostics I get a 30% off on a new Sonos connect. Ridiculous. Can’t blame network as the one needing reset and reconnect is sitting 1inch away from router. Tried hard wired. Sad resolution. I have one Sonos working so I can carry on. However I would like to provide feedback for those with similar issue and hardware and software versions. You don’t need a 30% off on a new Sonos as a solution. You can get 30% off during holiday shopping without contacting support.

My symfonisk speaker stop working with AirPlay.Do you have any suggestions how to fix it?

Hello folks,i’ve been having issues playing spotify playlist in all my 4 speakers (old sonos 1 + Beamer) at the same time since the app update. I can only play music at 1 Sonos speaker at a time. Sonos support is cero. I’ve formally complaint. I’m a client in Spain. Reached out to my friends in Germany (same issue).The whole point of sonos environment, is to be ableto play music in different rooms etc. Well, that no longer is possible for me.when I try to play all speakers in all rooms I get this error” please try later, we could not connect” they are all up-to-date and they system shows them as sync but cannot play all at once. It’s been ongoing for a year or 2 I would say.shall I try creating a new account instead and pair them in a new system maybe?thank you for your feedback.José  

Why is it that my Amazon speakers work efficiently and effortlessly everytime I ask them to play music whereas my Sonos speakers have caused me nothing but grief and hardship from the day I purchased them?  They rarely stay connected to my wifi for any worthwhile period of time and it’s always an exercise in patience and frustration trying to get them reconnected.  As for the Sonos app, well it sucks (sorry, no other word comes to mind that better describes it). As with the speakers, sometimes it works, most days it doesn’t. 🤬

Hi,I’m building a new house and am planning on using an arc ultra, sub 4 and 2 era 300s in my media room. The media room is 4m x 4m.  Ceiling height is 3m.  The tv will be mounted on one wall with the arc ultra below it.  My question relates to the era 300s.  The sofa will be up against the opposite wall from the TV.  The room isn’t big enough for this to be spaced away from the wall.At what height and how far from the side walls would you mount the era 300s?  They can’t be at the recommended 80-100cm as it would be too close to ears (or you’d hit your head on them). Many thanks.

my Sonos app loses connection to my Home system pretty much every time I want to use it. Honestly, this happens about once a month and I have to reinstall everything from scratch again. I have probably come to the point where I am just going to get rid of all this Sonos equipment. Quite frankly it is terrible. It sounds great but the connectivity issues make it incredibly unreliable and I have been patient for over two years with three home theatres and speakers in every room.   I am going to list all the stuff on Facebook marketplace and just get rid of it. I am going to switch to Sony, which at least works reliably. I have found the same thing with any speakers made by Samsung. The TVs and the speakers simply don’t work too well together. There! This is the best solution I can offer anybody that has invested in Sonos technology. It looks like the company does try to a minor extent to make products that work reliably, but it must be a lot more complicated than it should be. At the end

Is it possible to use a remote control when move is connected to my tv via Bluetooth as the tv remote doesn’t alter the volume and I have to manually adjust or is there another way to connect to my tv

I have a question 

Since some time, whenever I try to connect to my Sonos 300 Era stereo pair in Apple iTunes on Mac OS (Sonoma 14.7.2 (23H311), iTunes starts to show the Sonos system as “Updating ...” for some time (named OFFICE): followed by “Can’t connect” popup.On the same wifi network I can connect to this Sonos system with zero issues from iPhone and iPad. Only on my macbook I have the issue.Sonos system is updated to the latest version. There have been few updates since the issue started, but neither Sonos system/controller update fixed the issue.System information for my system is: Associated Product: 192.168.1.222---------------------------------Era 300: Office (L)Serial Number: **************Sonos OS: S2Version: 16.5 (build 82259204)Hardware Version: 1.38.3.10-2.2Series ID: A101IP Address: 192.168.1.223WM: 1---------------------------------Era 300: Office (R)Serial Number: *************Sonos OS: S2Version: 16.5 (build 82259204)Hardware Version: 1.38.3.10-2.2Series ID: A100IP Address: 192.168.1.

Sonos5.1 is not recognized in the WLAN

I accidentally downloaded the new app when my phone updated.As it had been many months since I previously tried it I thought i would given it a go, thinking  it must be sorted by now.What a disaster. I've  six speakers in 3 rooms. They would  play faint background radio even though not on. They were Slow to respond aand I'd have to power down  and on again.  The Beam stopped playing the TV even though hdmi connected Too many issues. So I've reverted back to the old app again.Sonos need to get this sorted 

I am interested in purchasing a Pro-Ject turntable.I have two Sonos Era 100, 1 Sub Mini and 1 Sonos Beam.I know that it is possible to connect the turntable to an Era 100 via Jack-USB-C.My first question is: if I do this, will the music come out of the other devices (the other era and the Beam)?Is it the same if I connect the BT turntable via Bluetooth to one of the ERAs. Will the sound come out from everywhere or only on the Era via Bluetooth.Finally, do you know if there is a difference between the Project E1 and the T1 (both in BT).Thank you for your answers.

Hello,after moving to a new location I wanted to setup my Play 1s again. I was able to add them as a new system and everything works fine in the sonos app. Then I reenabled my sonos skill in the Alexa app, but then no devices are found. I did everything to make it work: reset speakers, rebooted devices, restarted app, relinked Alexa and Sonos. But those devices just cannot be found… Are there any advices?

Era 100 making popping noises and flashing different coloured lights, cant seem to stop it. Any ideas please? (Nothing playing!)

Hi all, sorry to bang on about this but I can’t seem to get a straight answer.So under Sonos Favourites (this is not my music library) I have the albums but no album artwork and not able to create a new playlist.is this still waiting to be done or is my system Thank you 

I recently changed my router and since then my Sonos system has become a complete mess..I've tried following various pieces of advice from the web but the more I do the bigger the mess seems to get.  Should have asked the Community from the start !My system - I just have a pair of Play 3 speakers which were set up as a stereo pair and could play music from my music library, which is on a network drive.  I only use the system with the music library, nothing fancy, not playlists, radio etc. I have an old Android tablet with the Sonos 2 app, a Mac with Sonos 2 v16.5, and my wife has an Android Samsung phone she thinks it's an S9.The tablet and the Mac can both access the music library, but they only seem to recognise one of the Play 3s.  The controllers on those two devices are limited in functionality and don't seem to be capable of activating the other Play 3.  So they can only play music through one speaker.The S9 phone does seem to recognise the second Play 3 but not the first one.  A

I’m pretty good with computers however, it took about 7 hours over a 3 day period to get my system updated and back up and running.  This just isn’t right…Along with an hour and 10 minutes on the phone with Sonos support who were unable to help…Very disappointed… 

Hey all,I recently upgraded to the Sonos Arc Ultra in my living room, hooked up to an LG C1 OLED via eARC, and with an Apple TV 4k (newest model) as my main source for streaming and Apple Music. I’ve recently noticed that when I group my Sonos Ones that are in other rooms with the TV audio, it’s VERY choppy, to the point where I find it unlistenable. This problem does not happen when I stream music from the Sonos app or Airplay via my phone, so I think it has something to do with sound coming into the sonos via the Apple TV. I had my previous Sonos Arc hooked up via ethernet to create a SonosNet connection around the house and never had this problem, so I’m wondering if that’s part of the issue (I know the Ultra does *not* support SonosNet). As for if it’s a network issue, I have a relatively small house (about 1200 square feet) with AT&T Fiber and have a few internet range extenders so coverage should not be an issue.  Is anybody else experiencing this issue? I haven’t reached out