Fix & Optimize

this is our small theatre room, approximately 4m x 4m with a 85 inch tv. I want the most immersive experience. I’m thinking a Sonos arc and sub, but don’t know what to do about rears as the couch is up against the wall. Do I do era 100s or 300s, do I do stand mounts, wall mounts or ceiling mounts. just after some advice 

Why can't login Sonos app wifi already contacted but notification said wifi not connecting 

Why do I have so much trouble resubscribing to Sonos Radio HD?

Hi, I have a Play 5 gen 1 that I recently added to my sonos account but it doesn’t show under Upgrade section and hence doesn’t show the upgrade offer.  How do I go about making it show?

I bought a couple of Sonos bundles a long time ago. I had a Sonos Connect Gen 1 in storage that had never been setup, which I am now wanting to use.I added it to my Sonos network, but the S1 app is now informing me that if needs a firmware update (of course). When I tell it to do the update it fails with a 'Error Code 803: Connect'.It is definitely very out of date showing a version 3.8 compared to my other S1 device ls showing version 11.16.1.From reading other posts, I believe I need Sonos Support to force/push a software/firmware update to it.I have generated and submitted diagnostic report. Moderator Edit - Recorded and removed the diagnostics number.

Since the most recent firmware update and app update (Android) I had my music I was listening to on Amazon music go from fairly quiet levels to around 46 which made it very loud. I am not sure if this is an app or firmware issue. But this is very annoying and makes me not want to listen to music in fear it's going to get way too loud with my kids in the room.  It has also randomly just started playing music when none was playing.  I am not sure if it has anything to do with the lock screen controls in the app being on? I turned them off. But curious if this is happening to anyone else. This on my Arc Ultra with Era 100 surrounds and sub gen 4 

I have been troubleshooting some issues with a location that has 5 Amp units. We have moved all of them to WiFi to try to fix dropouts…During the troubleshooting, I started looking at network stats for the 5 Amps in the UniFi controller. Specifically, traffic/activity to the devices. I noticed that 2 of the 5 Amps are showing traffic to/from: Instagram, Snapchat, Uber, Google Play and Google (in addition to Pandora, Spotify and HTTP/S).These devices are controlled from an iPad that is locked down and does not have any of these above apps installed on it. The other 3 Amps show Pandora, Spotify, HTTP and HTTPS as the traffic. These I would expect.Should this concern me at all?

Hi, As I’m French, I already apologize if my english is not perfect.My music system in my house is Sonos configured.I have Sonos Era 100 et Sonos One speakers independant in some rooms and for home cinema, I have Sonos Arc Ultra + Sub4 + 2 Era 100 for surround. As my wifi router was not working well, I built a simple TP Link Omada network based with a controller and 4 access point. I desactivate my router wifi and wifi board and my Vlan is managed by Omada Controller only. But I am facing a lot of connections issue with sub4 and 2 Era 100 surround speakers.It is almays losing wifi connections … Only on this home cinema speakers.All others still connected … Arc Ultra beam is 50cm from Sub4 so It is not a covering issue. I can see them offline in Omada Management board … sometimes go back online … but more often offline. I already factory reset devices and restore wifi connection but still losing after a while.I also forced wifi connection to the same access point via Omada application i

I have had a Sonos Beam Gen 1 in my living room for quite some time. It is connected to my Samsung TV via HDMI ARC and connected to my network through Wi‑Fi. I am using a 2.4 GHz Wi‑Fi network. The Beam works fine on its own.Recently, I purchased two Sonos Era 100 speakers with the goal of using them as surround speakers with the Beam.When installing the Era 100 speakers through the Sonos app, I initially receive a message stating that the Era 100 has been added but may not be visible in the system. The app then advises me to unplug the speaker and reconnect it. This is indeed the case: after the first installation, the Era 100 does not appear in my list of devices.When I set up the Era 100 again, I am asked to confirm that the speaker is working by pressing two touch controls. After that, the Era 100 speakers do become visible and function normally either as standalone speakers or as a stereo pair.The problem occurs as soon as I add the two Era 100 speakers as surround speakers to the

My source is analog computer via 3.5mm headphone out to sonos amp on “system 1 room a” and to sonos connect gen 1 with power amp on “system 2 room b”….all passive speakers….common to both systems is spectrum wifi (ethernet connect to computer, sonos amp and sonos connect gen 1)….sonos app on computer controls whether I choose manually sonos amp, or sonos connect controlling “system 1” or “system 2” respectively.Problem:...once sonos amp or sonos connect are chosen on sonos app…...app randomly decides on its own to jump to the other system after it is chosen... Ideas…?….thank you..!!

I want to add a bass booster to give my home entertainment system more low-mid range bass. I already have 2 sets of Play 3, 2 sets of Play 1,lspeakers,’plus a Playbar for my TV but also connects to music if I choose.All about 10 years old but still work great. Can anyone recommend a unit? I’ve looked at the shop but worried about backwards compatibility with both app and existing Play1 and 3’s and whether I need a small or larger bass booster- my house is a small mid terrace open plan.Appreciate any advice.

I keep getting Sonos streams dropping out. The indirectly encoded steam error and cannot play stream when playing anything - Sonos radio, Spotify, Amazon music etc.I have have a Ubiquity wireless network with a Ubiquity Dream Machine and I've tried all sorts of tweaks (e.g. changing STP etc.) and I keep thinking I've got it sorted and then the dropouts start again. My latest tweak seems to have sorted it so I thought I'd share - I just turned the meshing on the APs off. I realised I don't need meshing as I have 12 APs all hard wired back to the UDM. As soon as I turned it off it had become stableJust thought I'd share

Hello,I would like a bit of help building my setup for my new apartment. The TV will be placed in the living room which is part of an open plan space which also hosts the kitchen and the dinning area.I have already an Arc Ultra and a sub mini and I want to purchase two 6” in-ceiling speakers (Sonance) connected to a Sonos Amp.The thing is that the distance behind the sofa where I can place the in-ceiling speakers is more than the max suggested of 6 feet (1.8m). It is actually 6.2 feet.Will this distance be problematic impacting the immersiveness of the setup?

I can play a playlist and see the list of songs but can’t see which song is now playing. What am I missing?

I have a lot of Sonos speakers throughout the house but the app is refusing to play music mostly the known errors "couldn't play content" I used to play music using some Chromecast device workaround since the app is terrible. Now I lost the remote and cannot reinitialse my Chromecast. Can't you guys create a working app it's not that your speakers are cheap or anything...... I will not be buying any of your stuff again nor will I recommend it to anybody. 

Our Move will come on automatically playing a song and then switch to ambient sounds in airplay. I have sent a diagnostic Moderator Edit - Recorded and removed diagnostics number.

My sonos app isn't picking up any of my sonos products, tried all the usual stuff with no luck?

I've spoken to tech support about this over a year ago, but see no progress in correcting the problem.When selecting ALL channels in  SiriusXM,  Sonos only shows those channels in your library within your Siriusxm account, and even that list is not 100% accurate.When selecting ALL channels, you should see a list of ALL SiriusXM channels, as you see when logged into the Siriusxm app. 

Bonjour tout le monde voici je n’arrive pas à associer ma barre de son arc ultra et le sub 4 à à l'application sonos   L’apli ne trouve pas la barre sonos arc ultra merci beaucoup 

Hello everyone, My family currently using alexa to voice control our music that is hosted through plex on our local plex ubuntu server, though unfortunately we are loosing that feature in a couple days and I have been experimenting with sonos and SVC to try and find a alternate.  I have done a bit of creeping and have seen many post referencing that you can convert your plex music or use your local library to make sonos playlist that then can be used to play music through SVC. I have had limited luck getting things working by following these forum posts and was wondering if something has changed?  My system is set up with a shared drive over my network with Samba. I did have to open up my connection to SMB2 - 3 which was originally shared with just SMB3 for my plex server to get Sonos to link with my music library in the sonos app. Though I got it all up and running and everything works perfectly in the android app except voice control. My problem is when I try and make sonos playlist

i recently purchased the sonos arc ultra and era300 speakers to create a home theater system when grouped together i get sound from the arc speaker and one of the era 300 the right rear but no sound from the left, if i disconnect all of them from the grouping i get sound out of all of them but loose dolby atomos effect

I foolishly purchased a second sound bar, sub and speakers for an investment property in a resort used by guests. The Sonos system is pure junk because it doesn’t work. The hours I have wasted persisting with apps, You Tube and Sonos ‘robot’ help line is exhausting. So much tech that it fails to actually work ie play sound! Hey Sonos! Keep it Simple!!!!

I had to restart/setup my Roam after changing WiFi network. I went through the factory reset process and everything was connected and set up and my password worked and I got Spotify pulled up in the app, but it won’t play the music.?

I changed Wi-Fi networks and managed to connect my play three with a bridge, to my S1 app. Now it won’t connect for some reason and I think I need to reset the play three with or without the bridge I don’t know. So I can re-connect the play three to the S1 app. I have an S2 app for my Romi in another part of the house, when I try to open the S1 app it tells me to use the S2 app. that would change the two profiles I have for the separate speakers.

I recently bought several speakers, including the Arc ultra, sub 4, and 2 era 300s. I have those working together in a group for my home theatre, but I would also be able to play music from my phone, and exclude the arc. Is it possible to have a tv setup, and a separate music setup?