Fix & Optimize

I have a Fluance turntable connected to a Fluance preamp to a Play 5. When both input cables are plugged into the preamp, the sound quality is horrible - we can’t hear vocals at all. When we unplug either the red or the white input cables on the preamp, the sound quality improves but we’re missing a lot of base and it’s a little hollow.  We’ve changed the RCA cables and I’m going to try a different preamp. We’ve also changed the line level on the Sonos app and it didn’t help significantly. Any other suggestions??

I recently replaced my home NAS with a Western Digital My Cloud EX2Ultra. I have set up my FLAC library in a shared folder which Sonos is able to access through “Music Library” on the Sonos app. However, Sonos no longer can find files in this folder, when trying to play them through an m3u playlist, exported to this folder. I export these playlists from my home PC, while storing the paths relative to the exported playlist location (which is the NAS). Sonos is able to play the individual files from the playlist, which reside on this NAS location. In the past, Sonos was able to utilize these playlists. Also, I have the “Twonky” server installed on the NAS which shows up on Sonos as a media server. However, Sonos is unable to play any of the files which it sees through this server. I also have a WiiM mini, which is able to easily play the files and the exported m3u playlists from the NAS, using the Twonky media server. Is there something else Sonos requires to enable usage of “Imported Pl

The Volume control for my Beam soundbar does not control the volume..everything else works great on my Amazon Firestick..any suggestions??

Hey There Sonos Community!Please Contact Sonos to request a feature that makes Night Sounds possible to turn on and off automatically with a set daily schedule. Should have the option to control each day independently - especially Friday and Saturday nights! 

I’d be grateful if this issue could be raised with Sonos support.For several months now my Sonos S1 system has been unable to play content from my remote Plex server. The problem may also apply to Sonos S2, but I haven’t tested this. It used to work without any issues.The symptoms are:The Plex server content can be searched from the Sonos apps, and items can be added to the queue without problems. When one attempts to play the item(s), playback will immediately fail with ‘the connection to Plex was lost’. This applies to all content.The issue can be fixed by setting ‘Network > Secure connections’ to ‘Disabled’ on the Plex Server. It then works perfectly. This hints at a problem at the Sonos end, in making secure connections to Plex … but it could be an issue at the Plex end, or a mixture of the two.This is not a workaround, however, because apart from the security issues it presents, it also breaks remote access from all other Plex clients, which require a secure connection.Note tha

The roam I have has never worked correctly.  I have probably used it 6 times in a year and now it is completely dead.  From the beginning I could rarely get it to connect to anything. I even contacted sonos and they told me I needed a different charger.  Of course it's out of warranty and has been a total waste of money.  I've had it charging now for two hours and it won't even come on.  No light at all anywhere on this speaker.  I have multiple sonos speakers but after this I will never buy Sonos again. 

I am struggling placing the correct network path string from my MAC into the music library (in the Sonos wizard) to USB drive attached to my AirPort Extreme. The string I am using is as follows copied from the location in the network.   afp:// AirPort Extreme._afpovertcp._tcp.local/Music/MusicI have successfully added the same disk and library when the USB Drive is connected directly to my Mac .   

Hi just in the last few days my app is showing that I have issues with some or all parts of the system ie not connected however all speakers are working fine ( Beam Gen 2 - Sub Mini - 2 sl ) I did have problems with my Wi-Fi a few weeks ago but up until this week it’s been working great, well still is but the app is showing issues - so is it a app problem ?  many thanks Andy

I am beyond frustrated! I own a spa, I have 18 Roam speakers in each room and throughout our spa. As others say when they work great they are great, when they decide they don’t want to work it is an absolute nightmare.  I can’t even begin to tell you the amount of times I have called support for help and it’s a run around about my wifi yet every other device works perfectly fine. All speakers were working perfectly fine this morning, half way through 6 out of the 18 disconnect. I called support, they helped me reconnect, within 20 mins they stopped playing again. The same steps she walked me through is now giving me error codes. It is maddening!!! My phones wifi was strong and yet the app still didn’t allow me to connect to certain speakers.  The interface of the app to fix the issue needs to be more user friendly. Having to individually re-set/ re-connect/ update is insane when you are trying to simultaneously run a business. Why the PC version won’t let you connect and manage your de

I have spent thousand$ of dollars on my SONOS system and it does not work reliably. I’ve called in to SONOS support numerous times and I have got some good answers and some bad. Here’s the breakdown:2 SONOS 5’s wireless 2 SONOS 1’s wireless as Surround speakers to an Arc/Sub 1 Move 2 Beam’s wired to the network 1 Arc wired to the network 3 sub’s (one for each soundbar) wireless 1 Amp wirelessWhen I was first setting the system up, per the instructions I set it up wireless. The instructions were specific that it would work better wireless. After having some problems I called support and they cited interference and asked if I could hard-wire any of the speakers to the home network. I was able to easily wire all the soundbars. I was told that then the speakers would create their own “SONOS Net” and this would solve my problems. I was also told to make the SONOS net on Ch 11. Speakers still cut out. I called back. Then I was told to make sure that whenever I play music to try to start the

The Playbar hooked to my tv via optical will cut out when Hulu goes to commercial and then doesn’t come back. Turning the tv off and on fixes it but it is pretty annoying. I’ve updated, changed cables, and it’s done it through different 2 Roku devices. thought?

Hey guys, I know this has been asked a lot of times but also read a lot of different opinions so I wanted to ask myself. I’m getting a Sonos One SL pair for my Sonos Beam Gen2 this weekend and was wondering where to place them, since I need to mountwall them (that’s the only option I can afford where I live, no IKEA here sadly).The setup is for my bedroom, which is a small one (3x3m~) so my wall is 3m, and my bed is kinda in the middle of it (can move it a bit). I’m mostly having thoughts on the height and distance from my bed and thinking of moving my hearing position a little to the front of my bed to have the speaks behind me for a “better” surround experience.This wall is where they will be mounted, thank you very much for your time and sorry for asking this question once more.https://ibb.co/vLZmPJh - My room

Hello:I would like to upgrade my beam 2 by buying 2 one sl.The sofa is attached to the back wall and the right wall. There is no space between the sofa and the wall.With this placement, is it possible to add the two speakers? I understand that the speakers must be placed behind the sofa at a certain distance. Maybe it would be better to invest in a mini sub in front instead of the 2 one sl to improve the sound system?The room measures 4x3 metresthanks

Sound quality overall poor, particularly vocals. Sound is scratchy. Sound quality is worse playing older records. I use a vintage Yamaha turntable through a preamp 

Just got a Sonos Ray as a gift and I’m hoping there’s a way to connect my two other Sonos speakers to it as a surround group.  The problem I think is that the other speakers are a One and a Play:1. When I got those speakers a few years ago, I had to use a 3rd party app called Sonos Sequencer to connect them as a stereo pair. I’ve used that app to group them with the Ray, but wonder if there is some way to get the three connected in a left-center-right configuration. When I separate the stereo pair to try to set them up as surrounds in the Sonos app, the speakers are not recognized. I appreciate any advice!

My SONOS APP will not fully load when my phone is on my LAN network and my beam is on my IOT network.  In order for the SONOS APP to fully load and see my beam, I have to put my phone on the IOT network, which the beam is already on.I do have some firewall rules in place:Allow established and related Allow LAN to Anywhere Block inter-vlan trafficThe strange part about this is that if my phone is on my LAN network and my beam is on the IOT network, I can still use AirPlay via Apple Music to play music through my beam.  However, if I try to access the SONOS APP to play music through my beam, the APP will not fully load and I receive the following message, “Unable to connect to Sonos.  Let’s fix it.” and “Unable to find your Sonos system.”Any reason why I’m not able to use the SONOS app to play music through my beam if my phone is on my LAN network and my beam is on the IOT network?

I understand this has been requested before but just want to add myself to the list in terms of stating that it would be a really nice feature addition if Sonos could allow the prioritization or sorting of which Music Service results show first when searching.  Thanks!

Hi,I’ve just purchased a Beam (Gen2) and Sub Mini only to find that the Alexa voice assistant is unusable.  It’s far to low in volume to be heard when I have the TV (via eARC) at a reasonable level.  The only way I can hear what Alexa is saying is to turn up the volume so loud that it’s then inappropriate.  The volume differential is between the TV output and Alexa is massive!Very surprised and also disappointed, as I had hoped to make extensive use of Alexa since it’s marketed so heavily, but is unusable (for me) in its current state.  While a relatively small issue, had I have known I would have not purchased. 🙁 Thanks.

I have an LG 75up707PUD, newest Apple TV, hue sync. I am trying to get the best sound. I see I need to go to Audio format on the Apple TV and go under immersive audio but I don’t see that option. When I read the apple articles it mentions connecting the Apple TV directly to the soundbar, but that is not an option with the arc.  Maybe this is an apple issue and I need to talk to them. It just seems like they are telling me that is because of the lack of soundbar pass through.  Apple 4k TV -> hue sync → tv→ Sonos arc 

Sonos can’t seem to play any of my AIF formatted music files.  Is there a reason for this?  I have a Mac Mini with an M1 processor and Sonos will only play files that are M4a lossy format.  thx,Dan

I have a patio with a Samsung TV (QN85B) hooked up to 2x Sonos amps for some virtual surround.  The amps are in a closet in the house so the HDMI is converted over a cat6 cable to make the run.  For some reason the audio from YouTube is all glitchy and cuts out intermittently.  See video.https://photos.app.goo.gl/T1GQAAnKWhXPLkeu7When playing a test tone through YouTube it sounds like Morse code at times because of the audio cutting out.My installer has replaced the HDMI converter twice.  Once with the same brand and another time with a different brand altogether.  One was for ARC audio only and the other is a full HDMI converter (video and everything).Other apps work fine.I bought a new Google Chromecast 4k and the problem exists there as well.For me, this rules out the “app” portion of it being Samsung’s fault since Samsung’s YouTube app is Tizen based and the Chromecast is Android based.  Could still have something to do with Samsung’s audio engine, ARC port, etc… I’m not sure exact

Mes 2 modèles de Sonos 3 ne fonctionnent plus, elles se sont arrêtées l’une puis l’autre à quelques jours d'intervalle Il m’est impossible de les redémarrer, elles ne s’allument plus.Y a t il une explication ? Et quoi faire si besoin de les réparerMerci de votre aide,Laurent

Just got my sonos move. iPad, iPhone etc sound great with it.When I connect it via Bluetooth to my Amazon firestick I have to max out the volume on the Sonos and even then you can only hardly hear it.How do I fix this so the volume comes through normal?other cheap Bluetooth speakers work fine with the same firestick

Hi everyone, through an HDMI switch connected to AMP, I stream content from different sources to the TV, ps4, intel NUC 7th generation, satellite decoder and more.When I use Netflix on the NUC, even though 5.1 audio is enabled in the PC audio settings, the PCM stereo audio format icon appears in the smartphone Sonos app.One would think there might be an audio driver issue however if I connect the PC to the ARC, the data stream is recognized correctly and the PCM 5.1 icon appears on the app.Could this be an AMP firmware issue?Thanks

Hi all, I'm trying to activate voice match to my Sonos Beam unsuccessfully.  It used to work before but it is not working anymore. Any commands issued by my wife google thinks came from me. I've deleted my home and started from scratch and I was able to see the Beam as a supported device for Personal information. However, only my google mini shows as a device for voice match. Anyone had a similar problem and was able to fix this? Thanks Rennan EDIT: Managed to fix it. I clicked on Add device with Voice Match. However, I was getting a weird error "No WiFi connection" as I was definitely connected to my WiFi. I decided to spam the Try again button and after a few tries the Sonos Beam was recognised. Don't know what is wrong with my account to constantly pop up the no WiFi message, but spamming the try again button did the trick over here.