Fix & Optimize

since the app update, the volume automatically increases randomly on the setup connected to my tv. including sub and 2 one sl for 5.1 surround.anyone else noticing this? tv is an Phillips ambilight.the tv does not indicate the volume is increasing (not hitting the remote)touch controls are disabled.

When I wear my headphones, the audio becomes distorted, and when I remove them, the sound returns to normal. Does anyone know the reason behind this issue? I have the equalization settings set to default.

Hi.Im trying to add YouSee Musik service / app to the Sonos app, butnits not showing up at all.I've checked that my adress in my profile is set to Denmark and it is. I've reset the app and relogged in. Nothing work.So I need some suggestion on how to get it to work.  Thank you. 

When playing BBC stations via Alexa on my Era 100 it now doesn’t respond to the stop voice command only via the top button. It also sometimes won’t start a radio station at all via an Alexa voice command. This has started over the last week. Other than the bellowing voice confirmations it worked fine before. 

Two Sonos OneSL speakers. Connected to wifi using the Sonos2 app. I can play music from AirPlay but I don't see these speakers in the app, and I can't connect them to Beam. I've reset them to factory settings, reset the app and the router. Nothing helps. What do I do to make them visible in the app?

 I have a Sonos Arc and Sub Mini. I would like to get Era 300s for better surround sound, but my wife will not let me put them on stands or mount them on the wall. I would be able to, for lack of a better word, "hide" them on the floor in the corners of the room.My question is, is it worth it to get them if I'm just going to put them on the floor? Will the sound be significantly degraded? At that point should I just get 100's?Thanks for your help!

Lg sm98000 tvSky q hdmi1Beam hdmi arc Say turn off tv. All turns offSay turn on tv. Tv turns on SkyQ stays off Lg set top box setting shows onCan't find any settings to assist 

Hi AllI am looking for clarification of the current situation with the Sonos controllers, both windows 10 desktop software and the mobile phone App with respect to the SMB (SAMBA) control/management of my music library.I will provide background of my situation pre the upgrade of the desktop controller and the upgrade of the app to Version 80.x.x.x for clarity.I have been using the following method/technique to listen to my music library for the last 6 or so years without any issues whatsoever. May 2024 came around and my ability to listen to my music library disappeared in an instant…just like so many others.My music is on a USB pendrive attached to my routers USB port. My music would be available 24Hrs a day as the router never switches off. My router software allows me to “see the USB drive” Windows 10 file explorer can also “see the USB drive” I can add/delete the music on the USB at will from my desktop using file explorer. Sonos desktop allowed me to manage the library Sonos deskt

iPad Sonos app incorrectly says: “Your Apple Music account access has expired” and refuses to connect. Running Apple Music directly on iPad and choosing ERA 100 speaker, there is a delay of several seconds, and then play button goes back to stop and it refuses to play on that device. Will play on other AirPlay devices. Sonos ERA 100 does connect and play properly from MacBook Air Apple Music. Bandcamp does connect and play from the iPad Sonos app.. ( Latest iOS 18.0 on iPad and MacOS Sequoia 15.0 on MacBook and Apple Music subscription current and working despite what Sonos app says. )  

Hi, so I have an ARC which I installed with the Sonos app, works great. Now I am trying to install a Beam Gen 2 on another TV in a different location. The app shows a screen stating I must update it, but my iOs version of 15.8 ( the highest my phone 7 will accept) won’t do with the minimum Sonos requirement of 16. I end up bouncing back and forth between the screens without progress. A simple install shouldn’t be this hard but I’m stuck! 

Today’s latest app update includes the following:Improvements to setup flow Added ability to set appearance between light mode/dark mode/system default Improved queue management including ability to reorder, delete individual items, and scroll Improved performance when browsing content in Home and in Browse Continued improvements to user interface Added Trueplay support for iOS18BUT (per the bolded point) I can’t delete any tracks from a queue, either before playing a playlist or when the playlist is playing (i.e. becomes a queue). I can reorder songs now but I can’t see any option to delete a track from the queue. Am I missing something?

Hello all, I Know this has been asked in different contexts but I kind of need a more specific answer.I currently have the ARC, Sub (Gen 3 ) and 2 Play1s. in my great room Ceiling height is not an issue about 30ft High. I am looking to upgrade to Era 300s for my rears but I have no way of mounting them behind the couch much less at head height. I also can't put them on stands learned that the hard way with my Play 1s due to my toddler son. Ideally I would like to mount them slightly behind my couch on both side walls angled downward to the couch. My 2 questions are How High can I actually mount these on the side walls Id like to go about 6-8 Feet up. and secondly will mounts give me enough angle for the speaker to be somewhat facing the TV? I know it's not 100% Ideal but its a large room with high ceilings and would like more room filling sound for music and TV.  thank you all in advanceAJD

Hi - Looking for help on connecting the Ray to a 2009(!) Panasonic Viera Link TC-P50V10 tv.  There is a digital output in the back but it is a different connection type,  Do I need some sort of adaptor?  Thank yiu!

Hi, I have a pair of 3s and a bridge, my original purchase from end of 2011. They still work well, I have them cabled in. It seems to be harder now to get music out of them with the v1 app . No Amazon, no other options, just Apple and that's now seeking reauthoisation. Not game to upgrade, v2 gave me a problems back whenever, luckily I had the v1 install file. V3 sounds like it might lose my 3s. Is it over? Do I need to shop elsewhere?

After the update our Play 3 continues to work with both radio and music streaming but our connect does not work with either. The Connect links our amp to 2 non Sonos speakers. Any suggestions on how to re-connect the non-connecting Connect?

Just found out my $500 Turntable purchased from Sonos doesn't reset the tone arm at the end of the album. It just spins and clicks, potentially damaging the needle. You’d think they would let you know this.. So basically I have to be right on top of it...And the hits just keep on coming!

Hello, I have a problem with a SONOS ONE SL speaker, it has been working very well for 2 years.This morning, I played music on it without any problem. This evening, I noticed that it is off. I change the socket 3 times, it no longer turns on. What is the solution? Chat support is very bad and the phone never answers!Thank you for helping me.

Our iOS Sonos Application is on Sonos OS = S2; Build: 80.07.03+20240819.7fd7da0ddIt looks like the Sonos Amps are on Build: 80.1-56190I’ve already done a “check for updates” and my system is up to date. We continue to experience MASSIVE issues...to the point that it is unlistenable. The start up of music takes a bit of time, then when it starts, it is playing in whatever rooms it wants to and not the ones we’ve selected. It will play intermittently, then be okay for a while, then go back to its odd behavior. These issues started happening when Sonos rolled out their big update. When will these issues actually be fixed? Super frustrating and makes a system we spent several thousand dollars on a waste of money.

I recently upgraded a device from a connect amp to a new Sonos amp.  The old one still shows up as not connected.  How do I delete this old one from still showing up on the app?

Soundbar connected too skyq but how can I connect with firestick as well.Firesticki only gets sound from tv speakers. 

I have had a Playbase connected to a Sony Bravia OLED. My TV source was an Nvidia Shield. I rarely had audio sync issues until I replaced the Nvidia Shield with an Onn Google TV 4K Pro streamer. If we’re watching YouTube TV, for example, and turn the TV off, the next time we turn it on the audio is out of sync. It seems to happen less if we stop the audio before we turn the TV off. When the problem is noticed, turning the TV off and on again fixes the issue every time. I just replaced the Onn box with the new Google TV Streamer and it has the same issue. I haven’t tried putting the Nvidia Shield back to see if that fixes it but I have tried different audio setting on the TV without success.Looking for ideas, please!

I'm attempting to add two Play 3's to my existing system that currently has two Play 1's. When adding the speaker through the app, it finds the Play 3's, and says it needs to create a temporary network to add the components. After joining the temporary network, both speakers fail to play the 'chime' or don't reflect the designated button is being pushed as an alternate connecting mode. I’m currently using S2 with mobile internet (TMobile) without issues in the current system. Suggestions? Or what further information is needed to help trouble-shoot?

What music service, supported by Sonos, will allow music to be streamed from international Radio stations from UK?Tried Tune-In etc, but recent changes appear to have shut down international stations .Any music services that work ?

Recently changed to a new wifi, after connecting my Sonos beam and move to the new wifi it doesn’t work with airplay anymore? Any kind souls can assist here please? Your help is greatly appreciated. I’m out shopping for new speakers anyway 

I use my Huawei phone to listen the music, and i use Sonos for many years with many systems, but from the last update it does not play any music in Apple or Tidal, you can see the library, choose the track and afterwards is nothing, just stuck. Tryed on other phone and is the same. Need help )Loading and Loading...Moderator edit: combined posts