Fix & Optimize

I recently bought a Sonos One Gen 2 and I cannot set it up. I've tried 5 different wifi networks, rebooting routers, etc. My app can find the system and sometimes it creates a temporary wifi network, and this connects to the Sonos unit. However, whenever I come to the last step, which is configuring it in the actual wifi network, it never accepts the password. Always end up with “check password”.Since the Sonos unit can connect to the temporary wifi created by the app, I assume that the wifi hardware in the speaker is not defective. Has anyone experienced a similar problem?I went through the FAQs, and tried most steps there (resetting the unit, resetting the router, trying different wifi bands) to no avail.

Hi everyone I ask you if you can tell me which speakers Arc is compatible withI have move2, One, Five gen 2 and Roam

Hi there,  Is there a chance that in future updates we will get LDAC support for Sonos Ace? Thing with AptX LL is that almost no phone on the market supports it… with Samsung we are stuck with AptX classic support :/ 

Hello my people, I wanted to share a song I heard while listening to the 'Smooth Jazz' station on Sonos Radio. I managed to take a screenshot to make it easier for you to find the song. It's a Techno track called 'Come Around - MOTVS.' I hope I’ve been helpful and that you can remove this title from the Smooth Jazz playlist. Greetings from Switzerland, a loyal listener. DJ Bronx.   

Has anybody recently gotten a response from Tier 2? I called on Thursday last week (10/3/24), wasted my time with Tier 1 (as usual), and they said Tier 2 would email me to set up a time. Well… a week later, no email. *** in Tier 1 say the request was put in. Is Tier 2 really  that backed up?If Sonos reads this, your tech support is shameful. I had the same problem I’m trying to fix a few years ago and it took Tier 3 to fix it. This is also the exact problem of adding the library that the update caused but I had it before all this as well and Tier 3 was able to fix it. But obviously, Tier 2 has to respond first. Moderator Note: Modified in accordance with the Community Code of Conduct.

Turned on my Move this AM and got the dreaded “no products found”, here we go again. Anyone else?UPDATE: rebooted WiFi and products are connecting. I believe this was an ISP problem and not a Sonos issue. 

For some reason Sonos Radio disappeared in content services, with all my favorites. I don’t use it much, so I don’t when or why this happened. When I go to add it back, it is in the content list, but there is no way to add it back, lol. The normal button topJustified left is simply not there.I deleted the S2 app and reinstalled it but that is it, so far.Please advise, thanks so much!

on app Favorit  station becomes gray after 1 minute. 

I setup 2 Sonos systems last week for my customers (2 x Sonos Amps for 1 job and a Sonos Arc with a sonos Amp for the other) both of these systems I setup with my account. After completing the installation and handing over to the customers I was unable to transfer the account. After pressing the transfer account button pressing the continue button the app did not go to another page to proceed. 

Hi, I've connected my ERA100 successfully to my phone via Bluetooth and WI-FI. Now the reason I bought this product is because I want to use it when camping in a field with friends. As I have an Anker power pack and solar panel I want 24 hour music with better quality than a wireless speaker. My question:-  is it possible for a friend to connect their phone to the ERA100 via bluetooth without WI-FI or having the Sonos app installed on their phone ?

My Play 1 has no power at all 

Good morning to you all,In a nutshell :Is using from Play-5 local source input but without wifi / internet , possible or not ?Let me explain:For one day, I would like to take one or 2 SONOS Play 5 (2nd gen.) from my home to be able to play a ‘virtual organ’, which is an app on my iPad, during an orchestra rehearsal. The iPad is connected to a midi keyboard by a USB cable to avoid any latency. The organist plays on this midi keyboard.I have a few questions about this projectI'm connecting the stereo headphone output (3.5mm stereo minijack) on my iPad to the local source input on the Sonos play 5. Is this possible without using either Wi-Fi/internet or the Sonos App?   If so, am I guaranteed not to add latency by using this local analogue input?   Will I be able to adjust the volume using the usual buttons on the Sonos Play 5?   Can I also use a cable that sends the left channel audio signal to one Sonos play 5 and the right channel audio signal to the second Sonos play 5?  Thank you in

I recently tried to create a new alarm, just to notice that everytime I choose a song I get thrown out off the alarm and won’t be able to choose a song for the alarm.

When I sign in as an account, I can’t transfer ownership of the system, which means I cant set alarms or add/remove speakers from the “system”. I also cant play anything else than the Sonia radio! (I have a play:3) 

Hi - looking for help as I haven’t found a solution online. I am hanging a Samsung Frame above a fireplace. I have power where the TV is going and would like to install a recessed box with power behind the TV. I need to mount a Sonos Arc underneath the TV and run power up to the TV that meets code. I don’t have power below or near the soundbarA solution like Legrand or other dual outlets won’t work as I don’t see how that can hook into the recessed box. Seems as if a single connection option is needed - power from recessed box at TV down to soundbar.i have to assume there is a solution. Any ideas someone could help with?Thank you very much!

Hi all, just bought a lovely Play 3 ... but it's on the Sonos app and I need to downgrade it to Sonos S1. I'm following the instructions in the Sonos app but get continual error messages when trying to do the required update. Any help welcome.

For the past few years, my both my playbars attached to identical TVs have worked fine, then a few months ago, they both started stuttering playing TV audio.  3-10 seconds of stuttering, or choppy audio every 5-10 minutes.  It suspect a sonos software issue that was introduced in an upgrade, but i don’t konw.  I tried reseting, powering off everything.  I tried lchanging the audio format, I tried compressed Audio, I changed to Stereo (which would be dumb as everything is supposed to support surround)  I have a playbar, sub, a one and a one SL in each room, both have the same problem.  All apps have the same problem, the TVs are TCL. 

For about a month I have been unable to play any compilations. It’s because the bug, acknowledged by Sonos, that was rolled out like a month ago. With the bug, all albums are sorted by song artist, rather than album artist. This makes many copies of albums. I have some albums where it gets listed 20 times!I can’t imagine this hasn’t been fixed yet - it’s been a month. If it has been fixed, what do I need to do to my system to get everything right again?

Prior to the new Sonos app, when speech enhancement was turned on, it stayed on until turned off. Now I find it gets turned off randomly so I end up checking it every time my television is turned on. Curious if anyone else has experienced this. 

I just hooked up my 6 era 100 speakers to my cd player with a preamp. i had cd music from all 6 speakers until I unhooked player and then tried to re establish contact.  I can now only get play from direct line speaker.  How do I reconnect all speakers? 

I know nothing is truly “future proof”. But thought about how my dad’s old speakers were still usable 50 years later because they shared a common standard wiring and plugs.  what happens to a Sonos speaker once we get to wifi7? Or WiFi stand v10 and beyond?I’m assuming there’s some degree of firmware updates. But is there a possibility sooner rather than later the hardware/wireless radios might become unusable with a new standard?

So I have studiously avoided upgrading from the S2 app (16.1).  My Era 300s and Arc are working just fine etc. so waiting until the Sept release of the ‘New’ App to see if they get everything straightened out in the app.I have a pair of Play 3s that have been in the closet for a few months (replaced by Era 300s)  and I brought them back out today and tried to use them and the S2 app says they need an upgrade which I am afraid to do cause I think it will mess up the S2 app and put my other working stuff at risk.Can I do the upgrade the Play 3s are asking for without messing up everything else or is it all one bucket and you have to do it all if you change any of it?Thanks!

Many of my albums show up only as individual songs when I open my Music Library.  This happened within the last week.  Since currently there is no option to rebuild the music library on my OS app I instead went to my MAC OS and Updated the Library that way.  However, this had no effect.  Can anyone recommend a solution?  Very irritating to have to play each song individually instead of just playing the album.  Also, on my SONOS OS app I cannot even figure out how to create a queue.  Did they do away with this in the last update?

Recent update no longer has the surround sound sliders. In addition the distance options have disappeared. See image. Anyone know how to get them back? 

Over the past couple of weeks, when I am playing 93.1 / WXRT radio over Audacy on any of my Sonos speakers (Sonos 1, Play 3, Playbar) the music cuts off and usually restarts after a few seconds, sometimes it randomly drops the station altogether.  It is very frustrating to listen this way.  I had been successfully listening for years with no problems.  I can stream my Apple music, all day long, with no issues of music cutting in and out,I get the same results when I launch the radio station thru Alexa using my voice, or thru the Sonos app on my phone.Anyone else experience Audacy radio stations cutting in and out?