speech enhancement

Hi @Kevin A 

Thanks for reporting this! I have not heard of this issue before now and I’d like to take a look at things for you.

When you next see this issue, please submit a support diagnostic and let me know here when you have done so, and I’ll see what we can figure out. Please don’t post the number given at the end of the process - I will find it without.

Thanks.

Same problem here since the update. 

Same here. Also happening with true play and night sound. I open the app and see that they’re turned off even though I always keep on.

Hi Cory - I just noticed this happened again. I just sent a diagnostic a few mins ago after I noticed it. I also sent one with the speech enhancement on on 07.22.24. Hope this proves useful. 
Thanks

Kevin

@Corry P 

For visibility :)

Hi @Kevin A 

Thanks for that. In our own testing, we have been unable to reproduce the issue you describe. In addition, in the diagnostics you sent, it is reported that speech enhancement is still on - if it is saying otherwise in the app, I think this might be more to do with communication between the app and the Arc, rather than the setting itself actually deactivating.

Or, the Arc is just confused. I first recommend rebooting the Arc by unplugging it from power for a short time. It’s possible this will fix it and you need go no further.

If that doesn’t clear the issue, I recommend improving the connection between the Arc and the Boost, though this may be easier said than done. Presently, the signal between them is fairly weak, and 20% of all traffic is having to be reattempted due to failures in reception. If you can get the Boost any closer to the Arc, or if you imagine a straight line between them and remove as many objects on that line as you can, that should help.

Another easy change to make that would have fairly drastic (but easily undoable) effect is to remove the ethernet connection to your Boost (and as a consequence, the other wired speaker). This will make your whole Sonos system use your mesh WiFi for connections, rather than just half of it, and may improve matters (after a couple of minutes wait) for you. Please test your entire system before deciding to stick with this connection method. To undo this change, you need do no more than reconnect the ethernet cable and wait another couple of minutes.

I hope this helps.

Thank you. I will try unplugging the arc as you suggested. If I still see the issue, I can take the boost out of the configuration as I don’t need a wired speaker. We’ll see what happens. Also, if what you are saying is correct and the speech enhancement is still on even though the app indicates it is off, I should hear no difference in sound if I turn enhancement back on in the app. Correct?

Hi @Kevin A 

Yes, and I should have asked this - apologies! Do you hear a difference when turning it back on?

Haven’t paid close attention to know for sure  but I will if this happens again

Hi, I have the exact same issue with my arc HT system. The speech enhancement periodically turns off, and all other app settings reset to default (eq, trueplay, surround vol etc). They are restored if I reset the app, but this is a real pain tbh! I have spent many hours with Sonos support on this and I can only assume that it’s a bug with the new app. It never happened until relatively recently.

is anyone else having this issue?

thanks