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speech enhancement

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Prior to the new Sonos app, when speech enhancement was turned on, it stayed on until turned off. Now I find it gets turned off randomly so I end up checking it every time my television is turned on. Curious if anyone else has experienced this.

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Corry PAnswer

Sonos Staff

Hi @Kevin A et al

Thank you all for your assistance, We have identified the issue and are now investigating. There’s no ETA for a fix, but I will update this this thread once one is in place.

Thanks again.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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lacerate

Contributor I

@Corry P for visibility

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Del_007

Lyricist III

Hi, I have the exact same issue with my arc HT system. The speech enhancement periodically turns off, and all other app settings reset to default (eq, trueplay, surround vol etc). They are restored if I reset the app, but this is a real pain tbh! I have spent many hours with Sonos support on this and I can only assume that it’s a bug with the new app. It never happened until relatively recently.

is anyone else having this issue?

Same for me, speech enhancement vanished along with the other settings, only comes back after closing/opening the App.

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Del_007

Lyricist III

Took some screen shots

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Kevin AAuthor

Trending Lyricist I

Cory - taking your first suggestion, I unplugged my Arc for a minute or so and plugged back in. I went two days without seeing speech enhancement turn off. Yesterday it turned off and did so again this evening. You’ll find a diagnostic for this evenings incident. It did seem to me that the dialogue got clearer when I turned enhancement back on.

Corry P

Sonos Staff

Hi @Kevin A

Thanks! I’ve passed the diagnostic along to my colleague.

Hi @Harvey1967 @lacerate & @Del_007

Could you all please submit a support diagnostic after recreating this issue (and before fixing it) and let me know here when you have done so? Please do not post the given numbers. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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lacerate

Contributor I

@Corry P the issue just occurred, and I have submitted diagnostics.

the app now shows all settings reset to default (true play = off, eq’s = 0, surround and height vol = 0. I have not yet reconfigured the settings to my preference.

Thanks,

Alex

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Del_007

Lyricist III

I’ve submitted a diagnostic, but this is slightly different.

While playing music on my Five and Move the Groups have vanished. Again came back after closing/opening the App

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Del_007

Lyricist III

Also not seen the Speech Enhancment issue with the TV room since l mentioned it 3 or 4 days back

Corry PAnswer

Sonos Staff

Hi @Kevin A et al

Thank you all for your assistance, We have identified the issue and are now investigating. There’s no ETA for a fix, but I will update this this thread once one is in place.

Thanks again.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein