Skip to main content
Kevin A
Trending Lyricist I
July 20, 2024
Answered

speech enhancement

Prior to the new Sonos app, when speech enhancement was turned on, it stayed on until turned off. Now I find it gets turned off randomly so I end up checking it every time my television is turned on. Curious if anyone else has experienced this. 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Corry P
    Corry PAnswer
    Sonos Staff
    August 2, 2024

    Hi @Kevin A et al

    Thank you all for your assistance, We have identified the issue and are now investigating. There’s no ETA for a fix, but I will update this this thread once one is in place.

    Thanks again.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    View in thread

    28 replies

    Show previous replies
    hunkim
    Lyricist II
    August 6, 2024

    Having this issue as well since the recent big app update. Please let us know when the bug fix is deployed, thanks!

    hunkim
    Lyricist II
    August 8, 2024

    Release notes for recent iOS update (8/6, 2 days ago):

    https://support.sonos.com/en-us/article/release-notes-for-sonos-software-updates

    “Improved reliability for speech enhancement and night mode settings on iOS”

    Hopeful that this addresses the issue...

    lacerate
    Contributor I
    September 11, 2024

    Hi All. Just to let you know that the issue still exists after the app updates.

    @Kevin A - for visibility 

    Del_007
    Lyricist III
    September 11, 2024

    Hi l too have noticed that the speech enhancement appears to have regressed to switching itself off.

    Looks like the latest up date has taken the fix out.

    Del_007
    Lyricist III
    September 11, 2024

    Update just monitored the app which watching TV

    2154 opened app, speech was OFF

    2156 switched speech ON and closed app

    2221 opened app & found speech had switched itself OFF

    Sleepylender360
    Contributor I
    September 15, 2024

    I have the same. Happens all the time. Hopefully fixed soon

    Tamigaga
    Lyricist I
    October 15, 2024

    Same here. Speech enhancement randomly turns off. 

    Airgetlam
    Airgetlam
    October 16, 2024

    Next time that happens, I would submit a system diagnostic within 10 minutes, and call Sonos Support to discuss it.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

     

    Bruce
      Terms & ConditionsAccessibility statement