Fix & Optimize

If I have two Play 1s in a group (room), pressing the mute button on one shuts off both. This is not how it used to work.I found this unanswered post from 4 months ago that was closed without answer (from the community or Sonos, which, seems a dereliction of duty under the f&***(d up circumstances that trashed our stereos):<snip>Prior to the recent app upgrade I was able to mute the speaker in one room of a group by simply clicking on the speaker icon for that room.  Since the upgrade, I've been unable to do that, and note that other users have identified this as a backward step in the updated app too.  The options now seem to be either to slide the volume to zero or to take the room out of the group.  The mute function was really useful if needing to quickly and temporarily mute the volume of one speaker e.g. to take a phone call.  The release notes for 80.02.04(iOS) say ‘introduced mute button on iOS’ but that seems to be for all the speakers in a group, so is there a way t

Good morningMany thanks to all that helped on my previous question regarding the SMB V1.0 issue. I like most of you have not been able to play my music library since the May update. I have now had 4 months playing around with various fixes / updates / experiments to no avail.I have therefore decided to try an alternative method of playing my music library on my Sonos system.I am aware that there are a number of ways to do this, some might be very easy to implement, but cost a large sum of money. Others may be very cost effective, but require extensive knowledge in software systems.So, with this in mind could I ask what options are out there with a brief synopsis of what would be required to get my music library up and running. I will start….Get a NAS with SMB3 – May be costly and could be a pain to get up and running. Raspberry PI – Low cost – will be difficult for the layman to get up and running Copy my music to Windows media player – PC must always be switched on. Please add your th

Hey all. I don’t know if I’m super late to updating to 2.10.4 but I was just wondering is there’s any patch notes for it? can’t seem to find anything about it anywhere.   thanksDanny

Sub Gen 3 doesn't power up.  It makes a noise as if it is trying to boot but does nothing else.  There is an odd smell created as well.  In addition the power light does not illuminate.  It also cannot be discovered by the app.  It used to work fine and then it started doing this.

In the past week, i have had to shout at Sonos one several times to get its attention. Up until then, it worked fine.  I did nothing to change it.

I have 2 1SL speakers for rear, a Sub (gen3) and a Beam (gen1) connected to my TV via the panasonic HDMI port 2 (as per the manual).  I can get Dolby Digital 5.1 showing on the S2 app when playing through the TV apps (Netflix, Prime, etc) and also from 5.1 sources from my NAS but not from any other source connected to the TV.  Tried Netflix through my Virgin box app and 2.0, same program via TV app on Netflix 5.1DD.  How should i connect the Sonos setup to my TV to enable other sources such as Virgin box, blu-ray player, etc to also pass the 5.1 sound to the Sonos setup, thanks in advance 

Hello.Qobuz has started service in Japan.I would be glad to be able to choose Qobuz in Japan with Sonos. https://try.qobuz.com/qobuz-japan/

Hello, I purchased the Arc 300 and had it hardwired to the t.v. It always works because it's hard wired. The problem with the Move 2 is that it does not want to connect to the Arc when you turn it on. In fact, a lot of times it plays the last station of music from the Sonos app which is closed, while the t.v. plays on the Arc. This happens ALL the time. It is connected to the router, not Bluetooth. I have contacted Sonos support but they cannot permanently fix the problem. Does anyone have a fix for this, please?

Over the last  months, I have been unable to play my music library which is stored on my laptop.I get the error message - Unable to add shared file “//desktop-F4KC5KJ/Music/full music library denied. I have even tried via the web app but I can get nothing to play. Any ideas

Hi.Just got an Era 300. Sounds great. Enabled Sonos Voice and Alexa from the iOS app.  Have enabled Apple Music as I have a subscription. Alexa confirms it is linked to my Amazon account. There’s only 1 in this household. It respons with correct info re time, date etc. However, I can’t play anything on the Era 300 with Alexa.It gives a message asking me to enable the Sonos skill in the Alexa app and then run device discovery.Have tried both. Including disabling then renabling. I have a Sonos Roam and this works fine on there. Including playing from other sources, Global Player, BBC etc. Anything else I can try? Did search forums but not seen a clear resolution. TY.

The Playbase is blocked and won't turn on.Therefore it must be unplugged. When I plug it back in, it does not turn back on at all. I noticed that it blocks following a shock.1st time: a very loud explosion sound in a movie2nd time: a little screw dropped on it3rd time: the plug of an alimentation cable droped on it. So, i have tested something : a small deliberate shock and right after that, it turns back on. Why ?

I have Philips TV 58PUS8545/12 and Beam Gen 2 which are connected via HDMI ARC. HDMI CEC is enabled and I’m able to control volume level on Beam using my TV Remote.However, when changing volume, I don’t have any indication on my Philips TV Screen. Neither sometning is changing nor volume level. Tried with standard procedures, power-off - power-on, using different HDI ports/cables, etc. Is there any workaround how to see it?

I noticed my Sonos Move had disappeared off my system when I returned from a holiday. I tried many times to reconnect it to my network but it didn’t work - although it did reach the stage where it asked for a network password at one stage. After a couple of hours trying, the Move powered off and no lights have appeared since. Is there a way to resurrect it?

I have used Sonos for more than 10 years. These controllers have got progressively worse and so I am not buying any more product until there is a significant improvement and these controllers. I particular playing my own music is much more difficult than it was 10 years ago.

The noise-cancelling button of his headphones sometimes has to be pressed twice to respond, and sometimes it can be pressed twice to be noise-cancelling and transparent.

Hi everyone, really frustrated with an ongoing problem with my Sonos Ace headphones.Essentially, everytime I play audio from my iPhone (regardless of the app) it he audio immediately pauses and no sound is delivered.I have spoken to Sonos support and they suggested the sensors inside the headphones. I did notice that the inserts were slightly misaligned but at that point the audio was working ok.This morning however, the same problem is occurring and the sensor are not obscured in any way.Can anyone help? Is this a fault?

Hi,  I was outside enjoying the music (first time since April) on my Sonos One when all of a sudden after 5 or 6 tracks had played on YTM system not found on the network came up and the music had stopped.  After checking, all of my speakers had gone missing.  Beam, Arc, Sub, 2 x Ones and a One SL.  I tried searching on the update network and it found my Beam and the One SL.  Then after I put my TV on the other speakers appeared again.  My Arc is wired to my TP Link XE-75 with the others all wireless.

when i am listening to the radio and want to change to another station. The Sonos App appears to go through the motions of changing stations. the Logo of the New stations comes up.. But it is still the old station playing. The only way I have found to change radio stations is to first play some music on Spotify and then you can change to another Radio Station

I am using the Arc, 2 subs with 2 Era 300. Using Apple Music as recommended by Sonos. When playing ATMOS content I get a better special experience compared with my Sonos One’s which is expected.Era 300 is not doing a good job in my opinion when playing stereo content and I figured out that Sonos disables the front firing driver when the Era 300 is setup as rear surround sound. Why? I pay for all speakers and have not even an option to turn the front driver on :-(.  It would be better to give user an option and similar to the heigh volume adding a front volume and control the volume. Any help is appreciated.

Move 2 stops playing when some  louder voices are detected, despite having voice control off. It works well when the room is quiet . It automatically resumes music after 30 40 seconds after the stop. Other speakers continue playing during the same time 

I have two homes, one with eight Sonos 2 devices which now, finally, after eighteen months of not having music, actually play something.Now my other 3 bricked Sonos 5 devices in my other home on an S1 network have started skipping and have become as useless as my S2s were.Yes, I have tried reboots, resets, firmware, everything recommended (I have spent thirty years in IP network engineering).I suspect the problem is 2.5/5 network compatibility, but with my current broadband provider I cannot reset this, and even if I did it would break my other networks such as Nest and Ring.This is just another Sonos f*** up that they need to sort out. Being able to play a music track is sort of the whole purpose of these devices isn't it?Moderator Note: Modified in accordance with the Community Code of Conduct.  

Hallo zusammen, Bei mir lassen sich die Microfone der Beam und Beam 2 nicht mehr aktivieren.Vorher hat alles funktioniert. Hab das ganze System auf Werkseinstellung gesetzt und neu eingerichtet, hat aber nicht geholfen. Wäre für Tipps sehr dankbar. LGMarkus  

My playbar and sub continually lose connection- it has nothing to do with the network - I can manually control the volume but I’m tired of factory resetting 

Trying to set up Roam speaker in new location, via my 2nd home WiFi. Seems totally unresponsive.

I have lost one set of in ceiling speakers in one room. They have just disappeared from my app.