Skip to main content
Eric Chin
Contributor I
October 14, 2024
Question

sonos ace the button doesn't respond

The noise-cancelling button of his headphones sometimes has to be pressed twice to respond, and sometimes it can be pressed twice to be noise-cancelling and transparent.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    1 reply

    Sotiris C.
    Sotiris C.
    Sonos Staff
    October 24, 2024

    Hello @Eric Chin, welcome to the Sonos Community!

    I am sorry to hear you are having issues with the Noise control button not activating and requiring further presses to switch between the two modes.

    Have a look on our support article Noise Control settings for Sonos Ace, you might be able to resolve this by re-customizing the Noise Control button.

    Bare in mind, to change these settings, Sonos Ace must be set up in the Sonos app and connected to your iOS or Android device.

     

    I had the same experience a couple weeks ago but I’ve not been able to reproduce since then. In my situation, I had my Sonos Ace connected via USB cable to my PC and it was playing audio for several hours.

    I rebooted the headphones and then the modes were switching with one button press, as expected, so you can try that as well.

     

    Nevertheless, I will forward this internally for investigation.

    Thank you for the post and I hope this helps.

    Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.
      Terms & ConditionsAccessibility statement