Move 2 stops playing when some louder voices are detected, despite having voice control off. It works well when the room is quiet . It automatically resumes music after 30 40 seconds after the stop. Other speakers continue playing during the same time
Answered
Move 2 stops playing
Best answer by Airgetlam
Odd, I wouldn’t think it should do that. The next time it happens, I would submit a system diagnostic within 10 minutes, and then call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Odd, I wouldn’t think it should do that. The next time it happens, I would submit a system diagnostic within 10 minutes, and then call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
+18Is the microphone off?
Thanks for your responses
yes the microphone was off
and thanks for the Sonos support advice
I find move 2 more difficult and slower in the system than my 3 play 1 .
Since the Move 2 has a faster CPU and more memory for the OS, that certainly suggests a network issue locally.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.