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Antisa
Contributor I
October 24, 2024
Answered

Missing Volume level on Philips TV when conected with Sonos Beam 2 using HDMI ARC

I have Philips TV 58PUS8545/12 and Beam Gen 2 which are connected via HDMI ARC. 
HDMI CEC is enabled and I’m able to control volume level on Beam using my TV Remote.

However, when changing volume, I don’t have any indication on my Philips TV Screen. Neither sometning is changing nor volume level. 

Tried with standard procedures, power-off - power-on, using different HDI ports/cables, etc. 

Is there any workaround how to see it?

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Ken_Griffiths
Ken_GriffithsAnswer
October 24, 2024

I believe that this is down to the Philips TV and the way they have implemented the CEC protocol for that particular TV model - the TV (CEC) display on screen is outside the control of Sonos - I use two LG TV’s and one displays a +/- sign on the right side of the screen for volume adjustment, whilst another of their TV’s has a different display in the centre lower half of the screen.

You would need to speak to Philips Customer Support to try to resolve this issue, which would likely involve a TV firmware update, but I suspect they may not want to fix it unless there are lots of other customers asking for the same volume display feature. 

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Ken_Griffiths
Ken_GriffithsAnswer
October 24, 2024

I believe that this is down to the Philips TV and the way they have implemented the CEC protocol for that particular TV model - the TV (CEC) display on screen is outside the control of Sonos - I use two LG TV’s and one displays a +/- sign on the right side of the screen for volume adjustment, whilst another of their TV’s has a different display in the centre lower half of the screen.

You would need to speak to Philips Customer Support to try to resolve this issue, which would likely involve a TV firmware update, but I suspect they may not want to fix it unless there are lots of other customers asking for the same volume display feature. 

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