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Best answer by Stanley_4

Unplug the "missing" Amp from power for 30 seconds  plug it back in and make sure the LED goes through the normal startup steps. Hopefully it will and you can then see it in the controller.

If the LED isn't normal or you can't see the Amp calling Sonos might be your best option.

4 replies

Stanley_4
Stanley_4
Grand Maestro
October 23, 2024

The speakers are connected to some Sonos devices, likely an Amp but maybe a Port or Connect and an external amplifier. You need to find that Sonos device and make sure it is powered on and working.

ButterflykbAuthor
Contributor I
October 23, 2024

Hi Thank you. Yes I have two amps one is working fine the other has dropped out and I can’t add on the app. Also can’t connect to WiFi. It was working fine up until two weeks ago

Stanley_4
Stanley_4Answer
Grand Maestro
October 23, 2024

Unplug the "missing" Amp from power for 30 seconds  plug it back in and make sure the LED goes through the normal startup steps. Hopefully it will and you can then see it in the controller.

If the LED isn't normal or you can't see the Amp calling Sonos might be your best option.

ButterflykbAuthor
Contributor I
October 23, 2024

Thank you and will try that!

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