in ceiling speakers no longer working

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I have lost one set of in ceiling speakers in one room. They have just disappeared from my app.

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Stanley_4Answer

Grand Maestro

Unplug the "missing" Amp from power for 30 seconds plug it back in and make sure the LED goes through the normal startup steps. Hopefully it will and you can then see it in the controller.

If the LED isn't normal or you can't see the Amp calling Sonos might be your best option.

Stanley_4

Grand Maestro

The speakers are connected to some Sonos devices, likely an Amp but maybe a Port or Connect and an external amplifier. You need to find that Sonos device and make sure it is powered on and working.

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ButterflykbAuthor

Contributor I

Hi Thank you. Yes I have two amps one is working fine the other has dropped out and I can’t add on the app. Also can’t connect to WiFi. It was working fine up until two weeks ago

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Stanley_4Answer

Grand Maestro

Unplug the "missing" Amp from power for 30 seconds plug it back in and make sure the LED goes through the normal startup steps. Hopefully it will and you can then see it in the controller.

If the LED isn't normal or you can't see the Amp calling Sonos might be your best option.

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B

ButterflykbAuthor

Contributor I

Thank you and will try that!

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