Sonos Move disappears off my system and won't power up

Question

I noticed my Sonos Move had disappeared off my system when I returned from a holiday. I tried many times to reconnect it to my network but it didn’t work - although it did reach the stage where it asked for a network password at one stage. After a couple of hours trying, the Move powered off and no lights have appeared since. Is there a way to resurrect it?

Airgetlam · Accepted Answer

Sounds like it isn’t charging properly, and perhaps as a result, hasn’t updated properly either.

I’d connect it via a charging cable to a correct charger (the Amps and voltage need to be correct) for at least 24 hours. Then I’d turn it on using the buttons, and use the controller to check for updates.

If that didn’t work, I’d call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

horlickdj · Answer

It’s 4 years old now. However, after a few days trying I’ve just through to Sonos on the chat system and all is now well!Thanks to you both for you replies!

Sign up

Login to the community