Fix & Optimize

My Sonos system has worked fine the last several months using both the original S2 app and the new app (on different phones). Last week my Arc showed as Not Connected in both apps. After several hours of power cycling and factory resets, I got it working again. Until yesterday when it showed up again as Not Connected. My diagnostic code is ************.Any assistance or suggestions would be very much appreciated. Thank you! Moderator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.

Hi - I am still running my system on S1 without many problems.  Lately, though, my ZonePlayer 100 is disappearing from the network.  I think I purchased the unit around 2005, so it might just be dying...however, it comes back into the visible zones and plays music every time I power the unit off and on.  Any ideas for things to try to make the problem stop recurring?  Thanks, David   

I reset the Sonos One from the instructions; but it doesn’t recognize the wireless router and thus won’t connect to my Spotify account.  It won’t connect to NPR radio station either.

Hi! Connected my Beam via e-arc to the tv, and all to the Wi-Fi ( 1 beam and 2 symfonisk) - I can play music in allbut when trying to create a surround I get the following message  any idea on how to solve it? thanks

Sonos - why not release an upgrade that opens apple AirPlay on all speakers.  This would allow people to play music and never need to use your truly awful app experience ever again.

My Sonos Sub 3/4 will not turn on. I've tried to reset by holding join button then plugging in to power but the light is off. Is the speaker dead?

My 6 year old Sony TV has an HDMI ARC input, not  an eARC input. Would I still be able to benefit from getting an Arc Ultra? Or would that not be compatible or optimal? 

The new App is defective. For some reason, I get stuck in an endless “reauthorize” loop with Sonos Radio. After a day, the problem is still not fixed. I have tried logging out and back on, I have unplugged and re-plugged the speakers as some other post here suggested, but to no avail. Sonos Radio is not working. I had a similar problem with Apple Music, but after removing the service and adding it back, I got Apple Music to work in the end. The problem is that you cannot remove Sonos Radio. I have spent at least 3 hours on this. I will certainly not ever purchase another Sonos device. I also note that the “Sonos Favorites” showing in the iOS App are just as subset of the full list that I see in the Sonos App on my Mac. Somehow, more than half of my favorites have simply disappeared. Sonos is just such an absurdly incompetent company. I tried contacting customer support, but I started out as being 32 in the queue but the number never went down. I gave up after 3 hours of waiting.

Hello! I just ordered this Optical to HDMI (arc) adapter from Sonos hoping that I will be able to connect it to my PC. Is it possible? Can I connect the adapter to the optical output of my PC and send the signal to the Sonos Amp HDMI (arc) input?    

I have a Beam (Gen1) and 2 surround speakers (Play 1). Beam connected to TV through ARC and the Ones are wifi enabled. Surround speakers both lose audio for a moment annoyingly frequently. There is no drop in audio output to the Beam, only the two surrounds.Does anyone have any ideas? Many thanks in anticipation.

Hi,So I have a turntable connected to a pair of Sonos 5 speakers and the system has worked just fine for over a year. This morning I was listening to a record and went to turn the volume up via the app and when I hit Apply, the sound cut out completely and now I can’t hear anything. I’ve shut down the app, uninstalled and reinstalled it, checked all the settings but nothing has worked. The connections are all fine and literally the only thing that’s changed was hitting that Apply button.   Does anyone have any idea on what to do as I’m beyond annoyed at this.    Thanks. 

can i add Bluetooth external non sonus speakers to  my gen 1 beam to create a  surround sound system  ?If yes how is it done ?

HelloI bought an ARC and a SUB one year ago. For 6 months the pair of them sounded amazing.  It could be a coincidence, but 6 months ago I updated my broadband deal and got a new router. Since then the sound from the ARC and SUB have deteriorated. Previously I had to have the SUB volume set below 0 because the bass was too powerful. When watching a film on Netflix the wardrobe doors used to rattle due to the power. Since the change of router, I can turn the SUB to maximum volume with no real change. When placing my hand inside the SUB I can feel that it’s working, but the sound is terrible to what it used to be.  I have had both the SUB and the ARC replaced by the store they were bought from. The sound is still the same. Not great. I have phoned SONOS support on many occasions and they can’t find any faults when I’ve submitted diagnostics. Their advice is that it could be a software issue and I should wait for a software update. I was told this in July and on Thursday (24/10/24). I’ve

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. Why do I need to sign in as system owner every time? This occurs,  just at the start if a Sonos session, but within a session too. That is, the words “Sign in as the System Owner …” are permanently dominating the screen. I could cry with the frustration.   Pls help, or tell me where I’ve gone wrong … or better still. Sort the app out Paul (Sonos owner for nearly two decades)

I have two Sono One speakers on wifi.   Unpaired, both play fine, both individually and together.When I try to make a Stereo Pair out of them, the second one added has no sound.   If I create the pair using the L speaker, the R doesn’t have sound.  If I create the pair using the R speaker, the L doesn’t have sound.I have tried power cycling them and plugging them into ethernet.  Nothing has worked.   Software is up to date.  I’d like to avoid a factory reset as I’ve wasted enough time on these already.

My Move has disconnected from my network.  I did a factory reset and while adding the Move product have been prompted for an 8 digit passcode which I don’t have.  How do I bypass this step to complete the installation process?

I want an setup with AMP connected to my projector(HDMI arc), and then connect wireless to front speakers and back speakers( FIVE or ERA).Is this possible, will there be an delay with the picture and sound?

I recently changed internet provider. Getting the speakers back on the app was a nightmare and I had to wire a lot of them into the router to connect them. Things initially seemed ok but always had a problem with Deezer and flow. It would play what appeared to be my daughter’s music in different rooms and mine in other rooms. So I decided to try an and sort it out. Disconnected Deezer from Sonos deleted Sonos app and reinstalled it and then things got worse. When I restarted the app and tried to join the system it said I had multiple systems on the same Wi-Fi. Majority of speakers were on system 1 and a single speaker had migrated to system 2. I joined the system with most speakers on and factory reset the one that was now on system 2. I cannot now connect that speaker to the Sonos app as it says it can’t find any Sonos products on my my mobile device network. I deleted the app and reinstalled it. No joy but now it says It is not connnected to Deezer or any other content providers and

I have lost my Local Music Library connection since this dreadful new app update was released and now cannot add it back despite trying til I can’t try anymore!My library is on a NAS drive where all my music tracks are arranged into ‘band’ folders. I can access them through my PC no problem but not through Sonos. The only difference being that the path to access via my PC is: \\BTHUB\usb1\Music - note the backslashesIn the new Sonos app that same path cannot be used as the app wants a path that uses forward slashes. It will not accept backslashes.i tried putting in the same path but with forward slashes and my NAS drive fires up but doesn’t connect . Any suggestions please 🙏   

I see there is a topic already about this from 5 months ago but it has been closed.  Is there a solution to this bug? 

My Sonos one SL stopped working from one day to the other. I’ve tried different power cables, factory reset and anything else I could find online to no avail. The unit is just over two years old so there’s no more warranty. I have another nine Sonos One installed, but if this keeps happening, I’m very tempted to sell the whole bunch and switch to an alternative. I’ve noticed similar threads were closed without a solution. I’ve noticed similar threats were closed without a solution which I find a bit concerning. Please advise.

I can’t get spotify onto my controller at all, it isn’t in the available services

I am not able to find tidal in my menu of services on Sonos. I am in UAE. Have tried on multiple occasions, without successany help would be appreciated 

Hello, the sound quality from my Era100s is terrbile when the audio is coming from the TV. It has always been like this. Difficult to describe, but it sounds very quiet and very, very rough. When playing from the Sonos app they sound like they are supposed to (loud, crisp and clear). My setup:TV LG OLED48C14LBSKY StreamBeam (Gen2)Sub MiniEra100 x2HDMI 2.0 cables The TV is connected to the Beam via the HDMI2 ARC port, and SKY Stream via HDMI1. The Beam is connected to the router via ethernet. The Sub mini and Eras are wireless. The TV “Sound Out” is set to “HDMI(ARC) Device” and “DTV Audio Setting” is “Dolby Digital Plus”. Is my setup at fault, or can anyone give me advice? It does strike me as odd that there is a fault somewhere with hardware or software. Could it be that the HDMI2.0 cables have to be HDMI2.1, as the only material difference between the audio coming from the Beam itself or the TV is the TV itself and the cable(s). Thanks for any advice.

Greetings:I am having massive problems with my Sonos system (Arc, Sub 3, two One SLs as surrounds). One symptom is that I can’t get sound from my 4k blu-ray player, although the picture is fine. I have spent literally days trying to figure it out, but I guess it’s too complicated to deal with here. I have a 65” LG G3, an Apple TV 4K with ethernet and 256gb, and an Oppo 4k player. But one simple thing is happening, maybe this will be a clue. When I play a Tidal playlist, using the Apple TV Tidal app, whenever I hit a Tidal song that features Dolby Atmos, I get a big red warning about how my device does not support Atmos, and that the song will be covered to stereo. I’d be fine with that, except the resulting sound is very low and muffled. I also tried turning off the Arc and seeing if the ‘stereo’ sound would be going to the surround. It doesn’t. When I try the same playlist using Apple Music, it plays fine, although I’m not sure if it is playing Dolby Atmos or not. What could be causin