Contributor I

Question

The apparent need to “Sign in as the System Owner to see this content”

Forum|Forum|2 years ago
August 6, 2024
34 replies
14827 views

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject.

Why do I need to sign in as system owner every time? This occurs, just at the start if a Sonos session, but within a session too. That is, the words “Sign in as the System Owner …” are permanently dominating the screen. I could cry with the frustration.

Pls help, or tell me where I’ve gone wrong … or better still. Sort the app out

Paul (Sonos owner for nearly two decades)

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

R

Rhonny

Prodigy III

I’d try logging out of the app, deleting it, reinstalling it, and logging back in, as the app does not ask for the user to sign in all the time.

C

coggies21

Lyricist II

Ive been having the same problem since the day the rubbish new app was launched. Ive logged out, deleted the app, reinstalled the app and logged in again. same problem. go round and round in circles.

any contact with Sonos you just get a totally useless email back saying how hard they are working to fix issues with the App, NEVER do they actually answer your specific question.

Thoroughly pissed off with them and thinking of selling every SONOS product i have.

John

R

Rhonny

Prodigy III

Ive been having the same problem since the day the rubbish new app was launched. Ive logged out, deleted the app, reinstalled the app and logged in again. same problem. go round and round in circles.

any contact with Sonos you just get a totally useless email back saying how hard they are working to fix issues with the App, NEVER do they actually answer your specific question.

Thoroughly pissed off with them and thinking of selling every SONOS product i have.

John

It doesn’t sound to me like you have actually called anyone at Sonos and registered a case number. They can look at your specific system while you log in to see what the issue might be. That will save selling every Sonos product you have...

Ken_Griffiths

@coggies21,
I’ve not seen the issue where the new Sonos App repeatedly keeps asking a user to sign in. It sounds rather like something on the device, or network, is stopping the Sonos servers seeing that to link things to your account - which in turn knows what regional services you are able to access etc.

My thoughts are it might be a firewall, vpn client, or other blocker on the mobile device, or local network. If you can’t resolve the matter though, you are likely best to call Sonos Support, where you are and speak with the Support Staff over the phone. See this link:

https://support.sonos.com/s/contact

B

billsmith

Lyricist I

Hi Paul,

It sounds like you're having trouble with persistent prompts to "Sign in as the System Owner" on your Sonos app. Here are a few things you can try:

Check Your Login Status: Ensure you’re logged in as the system owner and that your account details are correctly entered.
App Update: Make sure your Sonos app is updated to the latest version. Updates often fix bugs and improve stability.
Network Connection: Verify your network connection is stable. Sometimes connectivity issues can cause repeated login prompts.
Restart Devices: Try restarting your Sonos system and your router. This can help clear any temporary issues.
Reinstall the App: If the problem persists, reinstalling the Sonos app might help resolve the issue.

If these steps don’t work, contacting Sonos support would be the next best step for further assistance.

Hope this helps!

Moderator note:

Most likely AI generated post, but helpful 🤷🏻

C

coggies21

Lyricist II

Ive been having the same problem since the day the rubbish new app was launched. Ive logged out, deleted the app, reinstalled the app and logged in again. same problem. go round and round in circles.

any contact with Sonos you just get a totally useless email back saying how hard they are working to fix issues with the App, NEVER do they actually answer your specific question.

Thoroughly pissed off with them and thinking of selling every SONOS product i have.

John

It doesn’t sound to me like you have actually called anyone at Sonos and registered a case number. They can look at your specific system while you log in to see what the issue might be. That will save selling every Sonos product you have...

Have you tried to call Sonos! Disaster area, average wait time iis over 45 minutes

S

sjw

Local Superstar

billsmith is 100% ChatGPT or similar.

R

Rhonny

Prodigy III

Ive been having the same problem since the day the rubbish new app was launched. Ive logged out, deleted the app, reinstalled the app and logged in again. same problem. go round and round in circles.

any contact with Sonos you just get a totally useless email back saying how hard they are working to fix issues with the App, NEVER do they actually answer your specific question.

Thoroughly pissed off with them and thinking of selling every SONOS product i have.

John

It doesn’t sound to me like you have actually called anyone at Sonos and registered a case number. They can look at your specific system while you log in to see what the issue might be. That will save selling every Sonos product you have...

Have you tried to call Sonos! Disaster area, average wait time iis over 45 minutes

Yes, but 45 mins on the phone vs 2 months of posting your disquiet on the forum…?

L

Loyal customer for 12 years

Enthusiast I

Plenty other repetitive responses in this community (all works fine here, see screenshots I took just 2 minutes ago, it’s your network, call Sonos support) feel like AI generated to me as well and are very tiresome and unhelpful.

R

Rhonny

Prodigy III

What help do you need then? As I recall, you were focused on wanting to downgrade from S2 to S1 which has now been implemented.

I have yet to see you help anyone with anything, so when you have, you might be in a better position to moan about others’ responses.

Show more replies

Sign up

Login to the community