Contributor I

Question

The apparent need to “Sign in as the System Owner to see this content”

Forum|Forum|2 years ago
August 6, 2024
34 replies
14827 views

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Why do I need to sign in as system owner every time? This occurs, just at the start if a Sonos session, but within a session too. That is, the words “Sign in as the System Owner …” are permanently dominating the screen. I could cry with the frustration.

Pls help, or tell me where I’ve gone wrong … or better still. Sort the app out

Paul (Sonos owner for nearly two decades)

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L

Loyal customer for 12 years

Enthusiast I

Yea, whatever mate.

P

PART4U

Lyricist I

Same issue iPhone and iPad. App devices all updated. Still comes up. Wasted way too much time on their app issues to sit on the phone. Poor Sonos communication and lack of urgency on these problems is pathetic.

R

Rhonny

Prodigy III

Same issue iPhone and iPad. App devices all updated. Still comes up. Wasted way too much time on their app issues to sit on the phone. Poor Sonos communication and lack of urgency on these problems is pathetic.

You can always have the phone on speaker until the line is answered… Meanwhile you can get on with your day and you’re wasting no time and you’ll get this fixed. There is unlikely to be an alternative and only Sonos will be able to look at your system in detail from their end to see what’s wrong.

If it’s on both your iPhone and iPad, that very strongly suggests a local issue, not a specific app issue.

P

PART4U

Lyricist I

I sat on hold with support a few time over the last number of months, can’t face it again. So many others have the same issue, I feel Sonos will need to fix on their end. Thanks though.

S

SinYPA

Lyricist I

I have same problem. Every time it popped up that need to login as the system owner while i selected certain options in the Manage function.

Even worst, It popped up “Something went wrong, and try again”. Obiviously, the same error message popped again even I try to login, login and login again.

I am using Sonos Arc in Australia.

Any clue ?

S

sandypedro

Lyricist I

Same issue here. Sonos should roll back their terrible app update. Everything worked just fine before, and now it's terrible.

K

Kos

Enthusiast II

Same here. Sonos fan for 15 years plus. All that is gone now. What a terrible company. Hate that app.

Kos

G

Gjones90705

Lyricist II

Same here in a logon loop

C

ChasteB

Lyricist III

Deleting the is a temporary fix. Within a few days it’s asking me to log in again. This app is a joke.

G

Gjones90705

Lyricist II

So I have a beam also have a play 5 and 3 play ones. I was looking at getting the house fitted with roof Sonos.
THIS IS NOT ACCEPTABLE!!!

If you don’t rectify this you will loose investment in your product.

what business model works on the inability to allow customer to use their product.

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