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msof
Contributor II
May 11, 2024
Question

new app: sonos radio unable to "reauthorize", sonos favorites gone

  • May 11, 2024
  • 22 replies
  • 1184 views

The new App is defective. For some reason, I get stuck in an endless “reauthorize” loop with Sonos Radio. After a day, the problem is still not fixed.

 

I have tried logging out and back on, I have unplugged and re-plugged the speakers as some other post here suggested, but to no avail. Sonos Radio is not working.

 

I had a similar problem with Apple Music, but after removing the service and adding it back, I got Apple Music to work in the end. The problem is that you cannot remove Sonos Radio.

 

I have spent at least 3 hours on this. I will certainly not ever purchase another Sonos device.

 

I also note that the “Sonos Favorites” showing in the iOS App are just as subset of the full list that I see in the Sonos App on my Mac. Somehow, more than half of my favorites have simply disappeared.

 

Sonos is just such an absurdly incompetent company. I tried contacting customer support, but I started out as being 32 in the queue but the number never went down. I gave up after 3 hours of waiting.

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    22 replies

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    spycorfu
    Lyricist II
    October 26, 2024

    contacted sonos support and the short term solution was to unplug for 1 min all sonos speakers and back again .. that solved the authorisation problem but as I said it was until I left home then back to the same problem.

    Techelec
    Contributor I
    October 27, 2024

    Thanks, save me from wasting any time on that again.

    Just aggravating to say the least, even Spotify plays, then pauses itself.  Only way to play again is to reset app, start over.  Hit or miss on how long it plays wo any intervention from me on any controlling device.

    I just wish they would shut down all other intros of new equipment till they put 100% of their staff on a solution to fix app.  Hire outside help if thats what it takes.   

    Been going on waaaaaay to long!

    Rick

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