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msof
Contributor II
May 11, 2024 10:26 PM UTC
Question

new app: sonos radio unable to "reauthorize", sonos favorites gone

The new App is defective. For some reason, I get stuck in an endless “reauthorize” loop with Sonos Radio. After a day, the problem is still not fixed.

 

I have tried logging out and back on, I have unplugged and re-plugged the speakers as some other post here suggested, but to no avail. Sonos Radio is not working.

 

I had a similar problem with Apple Music, but after removing the service and adding it back, I got Apple Music to work in the end. The problem is that you cannot remove Sonos Radio.

 

I have spent at least 3 hours on this. I will certainly not ever purchase another Sonos device.

 

I also note that the “Sonos Favorites” showing in the iOS App are just as subset of the full list that I see in the Sonos App on my Mac. Somehow, more than half of my favorites have simply disappeared.

 

Sonos is just such an absurdly incompetent company. I tried contacting customer support, but I started out as being 32 in the queue but the number never went down. I gave up after 3 hours of waiting.

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    22 replies

    Sonneshi
    Lyricist I
    May 13, 2024 6:53 PM UTC

    I have the same problem as of today.

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      Shammo
      Lyricist II
      May 14, 2024 7:18 AM UTC

      I have had exactly the same issue.

      This new Sonos app is an utter disappointment. Someone at Sonos has really dropped the ball with this.

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        davewolfca
        Lyricist III
        May 16, 2024 12:42 PM UTC

        I also have exactly the same problem since the app update, I cannot reauthorize my Sonos Radio account. 

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          davewolfca
          Lyricist III
          May 16, 2024 4:43 PM UTC

          I also have exactly the same problem since the app update, I cannot reauthorize my Sonos Radio account. 



          I finally got through to Sonos telephone support regarding this issue and after their tech person spent a fair amount of time trying to resolve the issue he admitted that this is a known problem with some users since the app update and I will have to wait for a new app update but they don’t know when it will be available………

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            MJP Spearo
            Lyricist I
            May 16, 2024 10:32 PM UTC

            Same here, worst part is after cycling through this auth/failed auth loop, it then does something to my device and it drops off the network. Needs to be physically turned off and on to be recognised again. Pretty big fail on this app, hope the update comes soon. Would have thought this is 101 regression and integration testing 

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              Marabu
              Lyricist I
              May 18, 2024 2:15 PM UTC

              Same for me. Reauthorize Sonos Radio is an endless loop. Recently Played stations are all greyed out.  When I click on the few stations which looks active, results in “Something went wrong”. The Menu Music Library is mostly invisible.

              NOTHING WORKS! Not a simple Radio station and not even my songs from my Network Library!

              Shame on SONOS. I payed hundred of Francs for this useless product.

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              JessMiami
              Lyricist I
              May 21, 2024 10:08 PM UTC

              I have the same issue. I knew it would be trouble when it said the app is out of date.  I was an early adopter.  I have a Sonos One and two other older Sonos speakers. I had an issue immediately after the update a few days ago.  It seemed to resolve and I got my radio stations back.  Now, 3 days later, it is asking me to “Reauthorize” and I’m on the endless loop as reported above.

              I fear they will make us buy new hardware.  If so, I will switch and never buy Sonos again.

              Pay attention Sonos Execs!!

               

               

               

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              nycsfo
              Contributor I
              May 26, 2024 8:52 AM UTC

              Same issue with iOS app, just an endless loop. Sonos folks, please focus support engineers to remedy if possible and consider refunding lost access time to the services.

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                YesSir
                Lyricist I
                May 26, 2024 5:57 PM UTC

                Same issue with iOS app and failure to Reauthorize Sonos Radio, just an endless Do loop.  I have been a Sonos customer since Sept. of 2010.  Their quality has decreased dramatically over the past few years. They are thinking quantity/volume vs. engineering quality.   And I fear poor days ahead for Sonos.

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                  Yourappisnotgood
                  Contributor I
                  Jun 15, 2024 3:27 AM UTC

                  I have this exact same problem. Customer service is totally incompetent at solving this. I’m so frustrated!!!!

                   

                  SONOS!! Not another dollar, ever!!!! This is a big FU to customers 

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