Fix & Optimize

Hi, I have purchased a Roam today which is supposed to support Google Assistant. It is the Roam, not the Roam 2, and even has the ok Google branding on the box. When I go into the Roam settings, under voice assistant, it only has 2 options, Sonos Voice Control and Alexa. The instructions say it should show me Google Assistant as well. Am I missing a step somewhere? Thanks

Hello!I am a very happy Sonos user and have recently been importing music files onto my computer so that i can have them directly on my phone. I am trying to add these files to Sonos and am getting a 1002 error. Thank you!

Why does the Amazon playlist not display? I switched from Spotify which showed the playlist and allowed you to start on any song, and only played the playlist in entirety. Amazon displays nothing, chooses where it starts and plays its own choices when it gets to the end of the playlist…..any suggestions? Thanks

Hello,I have been using my amazon music subscription through my Sonos One without any issues, up until about a week ago. Now every time I ask it to play a specific song, it will say it is going to play a radio station similar to the song I just required as if it wouldn’t recognise I have an active amazon music subscription (as opposed to the “free” access included with amazon prime).I already tried the solution recommended in this post (similar but not identical issue) without success: please help, thank you.

I have a sonos amp and in ceiling speakers in my gym and am wanting to run the treadmill audio through the speakers.My treadmill has Bluetooth capabilities, so I purchased a Bluetooth receiver and connected it into the Sonos amp rca in line.The treadmill connects to the Bluetooth receiver, the Sonos app says the inline is connected in the amp settings, but I have no sound.Any thoughts?

It happens randomly multiple times per day. I have a Samsung TV. It happens no matter which streaming app I use. I have to cycle the tv off and on by holding down the power button. Super annoying and frustrating, especially with little kids whose patience level is non existent. Seen other posts but absolutely no answers.  I am connecting through HDMI and when I toggle the volume it says e-arc. It’s starting to not be worth the frustration even with the sound quality being so high.  does anyone know why this happens. Is it a Samsung thing, a Sonos issue? I am using the hdmi cord provided by sonos. The tv is only a few years old. 

WLAN verbindet sich nur per Kabel. Was hab ich falsch gemacht? 

I bought a Beam soundbar a while ago and it was, and has been, fantastic. I then proceeded to install two Era 100s around the house. Apart from the delay issues with the TV connections, it was working fine. A month or so later, one of the Eras disappeared completely from the app. Sonos chat guys helped me through it and I got the Era to reappear but it has always said no connectivity. Went through the motions with Sonos chat and lost interest after 5 hrs of "try this, try that". In the end they were saying that there is no compatibility with my WiFi booster, although it worked fine for a month. Anyone able to help at all?

Can I use the same pair of Era100s to be both rear telly speakers and a stereo pair for listening to music?

I have 4 Sonos 1 speakers all connected to the same system. 2 in living room as a stereo pair, 1 in our bedroom and the 4th was in the kitchen. Approx. 12 months ago, the 4th (kitchen) started dropping out and as a result it has not been in use. We have established that there is a coupleof Wi-Fi black spots in our house that virgin are supplying boosters for although not yet received.I have since moved the speaker to my son’s room, closer to the router than our bedroom and it still doesn’t work and keeps dropping out. I have logged in to our router settings and none of the connections are duplicate IP addresses so this is really frustrating. I have also ran Diagnostics and spent a long time on the phone to Sonos and the problem is still not resolved. if anyone can offer any further assistance, that would be much appreciated!obviosuly, I have unplugged and reset all speakers and the router itself as well…  

Considering buying the Sonos Arc Ultra. Would like other’s experience with setting up the system. With just the soundbar? Soundbar with two rear, wireless speakers for surround sound?

I am at a loss. I have the BenQ projector with the Sonos Arc Ultra + two surrounds Era 100. First of all the surrounds are really quiet even when I turn them up in the app. Can barely ever hear them even though they are closer to me than the Sonos Arc Ultra. The main issue is that the Arc keeps cutting out and making some static popping noises every few seconds. I tried to play with the sound formats but nothing helps.  Thanks in advance for the help!

Hello. Yesterday during watching a Transformers on SkyShowtime 5.1, no Dolby Atmos, At some moment I heard a loud single crack sound.Could be of course just some quality jump or signal issue.Just wondering, if there is or will be added in the future option, when all the speakers can be tested one by one as now I am bit worried if all is playing as before and was it just glitch or speaker by itself.Tried rewind immediately and wasn't there anymore.Did someone experienced something similar? If does already exist something to test speakers one by one, let me know please :) Just don't ask me to check by putting my ear close to speaker as 9.1.4 speaker... I am not doing it :D Thank you for any respond and have a nice day. :)

Today’s WSJ (18 Jan 25) published an article about the App Debacle:A must read here:“The $500 Million Debacle at Sonos That Just Won’t End”If the link above does not work, search using the article’s title.According to business news sites, there was a bunch of insider selling leading up to the App’s release in mid-May. According to an article on ARS Technica the smart people at Sonos opposed releasing the App in May.

We have no other Wi-fi sources around, do not use Alexa! Your new App started this crap, now the music starts blasting all times of the day and night. Really, BTW your CEO deserves the AX along with the design team? 

I’ve been using Sonos/Alexa for years without issue but it is now broken. I cannot set Sonos speakers as the speakers for a group/room in the Alexa app. The error message is Device not compatibleThis device is not compatible with the current selected devices.This particular Sonos device is a Sonos Amp and was connected fine before. I get the same error for other Alexa/Sonos rooms. I have tried disabling/reenabling the Sonos skill in Alexa. Also added/removed Alexa integration from within Sonos. How to fix? Thanks.   

After last app update. Our three speakers stopped working.Had to re register all three speakers as they had lost internet connection.Took some time to get the speakers working again.Another disappointing App update by Sonos. 

Hi. Are these Sonos surround sounds have an equalizer that I can adjust like before?

I'm certain this has already been discussed because it is extremely annoying so I don't believe I'm the only one to complain. But I cannot find the relevant thread. So, nagging incoming:Wrong group displayed:Every time I start the app, the wrong group is active and displayed.I f I am watching tv, it will display a non-active session of Spotify in my office room. If I'm listening to music in my office room then it will display the inactive line in PC. Mehhhh....It has been exhausting!!! Why has such an obvious defect on base functionality not been fixed yet?Quick access:One feature that I have been waiting even before the mess with the new app: a quicker way to access to equalizer, surround and sub. Or better some profiles that I can associate with activities. For example, I need different settings when I watch TV and when listening to music. Even when I watch tv, I need different settings for a streaming service such as Netflix or watching anime on my laptop. 

Hi,For no apparent reason my Spotify connect has stopped playing on Sonos. When I choose to play a song in Spotify on Sonos, Spotify app tries to make a connection and silently fails. However, if I group speakers in Sonos, I can see the groups in Spotify i.e. some data is transferred successfully.I have tried connecting from Spotify Mac app and Ios app with same results. I have rebooted all Sonos devices, routers and reinstalled Ios Spotify app.  All help appreciated!   

Bonjour,  je viens d’installer ma beam 2, j’ai l’impression que l’image est en avance sur le son. Surtout sur les service de stream de l’Apple TV (netflix, Apple tv….)télé Philips 55oled854apple tv beam 2 (Arc)une idée?  merci à vous 

My speakers are acting in a very bizarre manner.  At any random point, day or night, they suddenly turn on and off in a quick fashion, like at a rate of 3 - 4 times per second.  I have a video I can share if needed.  When I open the app, it’s showing the music start and pause in a super quick fashion.  I can’t pause it, change stations, or anything.  If I try and turn the volume down, it goes straight back to level 15.. exactly.   I’ve tried reinstalling the app, and resetting the speakers.. Within minutes it’s doing it again.  Is there a fix to this, or did I just lose $400 at Costco?  

I click on my app to open.... It switches to app, starts loading the app.... The app shows main menu and immediately closes out. EVERYTIME!!!! I have ZERO controls over a expensive system!!! Why is this taking so long to fix!? Should've been fixed immediately or within a week of first signs. Not sit and wait. WHAT IS BEING DONE???

I found a solution by getting a cheap universal remote and pairing it to the Sonos soundbar then adding the universal remote to the Apple TV.  the Apple TV then controls the sound. 

I’ve spent a total of about 5 hours on the phone with Sonos tech support with no good results.I’m installing a Sonos home theater for my customer in a room with dimensions of 36’ X 25’ X 18 ‘ ceiling and cement slab floor. Using Arc Ultra, Sub 4 and an Amp for existing hardwired surround sound speakers to be used with their TV.It seems that Sonos has decided that when the Amp is used for surround sound speakers only, that they are going to decided what proportion of the audio signal goes to the Arc and the surround sound speakers. That is  . . . . . there is no individual volume control for each of the surround sound speakers. Now I know there’s a “Level” audio control and a speaker distance control but there is no “individual” “volume” control.My issues is  . . . . my customer has paid almost a thousand dollars for a 125 watt per channel stereo amplifier, which when used to power two stand alone floor standing speakers, will knock your socks off, yet when used to power two small 5 inc