Fix & Optimize

Have had issue with the indexing of my Nas based Music Library I decided to try an tidy it up at file level.   First I must state that some of the library was impoirted from an iTunes library on my laptop an some was ripped directly into the destination without being “doctored” by iTunes.  Consequently, at Windows file level the shared folder on my NAS contains a variety of entries as follows:Some subfolders are named after the title of the album and contain all the album tracks Some are named after the artist with a subfolder for each album and the individual album tracks in those sub-folders Some have the artist name, with an album sub-folder containing just one track - these are from compilation albums.Before I start re-arranging these files my question is - does Sonos have a “preferred” structure, or do they all have to follow the same standard, or id it totally agnostic to this?   My preference will be to have each album in its own folder as that will make it easier to ensure the

My issue started happening about 5 or so days ago and after extensive troubleshooting, I now believe the problem came with a Sonos app update around that time.My setup:- Sonos Arc (soon to be Ultra) and 2 One SL surround speakers- LG OLED65G1PUA TV- Comcast services, including quantity 2 XR15 remote controls (both paired to the TV)My problem:If I hit Mute on the Comcast remote, I continue to get sound and the Mute icon on the TV is not displayed.  I should be getting no sound and a displayed Mute icon.If I hit Mute again, I get no sound and the Mute icon on the TV is constantly displayed (it doesn’t time out and go away).This, of course, is the opposite of the action that should happen.I have had the same setup (listed above) for about 2 years and it has always worked the way it should. This odd reverse action only started several days ago and I’ve been told there was a software update around that time.If a Sonos rep reads these posts, can you respond to let the Community know it is a

I have gen 2 beam connected to hdmi 3 arc on Sony Bravia xbr55x900f that’s connected to fibe op 4k receiver. Sonos app shows input is PCM Stereo and can’t change when watching tv. Tv is smart and playing Netflix 5.1 movie Sonos app shows same.  how do I get better audio than pcm from tv receiver?

My Sonos amp is connected to my Sony tv via the Arc HDMI port, but it doesn’t recognize it.  I also have an Arc sound bar and it is connected via another HDMI port.  What do I need to do to get my tv HDMI arc port to recognize there is something there?

Sonus Roam wont play music. System sounds are audible but no music. Roam is recognized by controller on laptap and on phone. When Roam is powered on, mobile controller loses connection, but not laptop. Have rebooted phone, router and roam. Any ideas?

Hi there, I am new to Sonos having picked up a couple of s/h Play:1s with which I am very impressed. I decided to purchase a new Roam 2 as I liked the idea of using the voice functions etc. Last night I set an alarm for this morning and it didn’t go off. I have checked in the app and it is there set correctly and I have battery save turned off. I noticed that the lights were off on the unit and it wasn’t responding to voice commands. During the day I can see that it enters sleep mode with the lights off and non-responsive to voice. My question is, how does it work as an alarm if it goes into unresponsive mode? Am I missing something obvious?

 A few months ago (post the big app update) I followed some advice here to get Swiss Jazz radio working again.This was basically to add a custom URL to TuneIn for the station, favourite it, then browse to TuneIn →  Favourites in the Sonos app and add it to Sonos Favourites. This worked and all was well. Now, this doesn’t work, I can click the link for the station in the Sonos app and it will not play. Other (predefined) stations work on tuneIn so I know the authorisation is okay. I’ve gone back through the steps I followed previously and can’t get it to work, two issues:Attempting to Favourite the station in the TuneIn app whilst its playing does not work, it asks for the name but does not save it - if I go Library the count against Favourites is 0. If I enter that section, there’s nothing there. Even if that did work, I can’t browse TuneIn favourites in the Sonos app, the section is not there under the TuneIn provider. Proven this by adding a predefuined station as a favourite in Tune

I recently came across a problem where I can’t connect a gen2 SUB to my stereo pair of Sonos Ones. App says I need a compatible speaker and only lists all the soundbars as being compatible. In the past I’ve had no issues connecting gen1,2 and 3 SUBS to a pair of Ones and also a pair of Play1s. Has something changed that I’m not aware of and can now only be connected to a soundbar? Thanks 🙏🏻 

Does anyone have any experience with connecting Sonos Amp:connect devices to Meraki switches? I have just installed four Meraki switches, replacing some old Netgear switches. One switch acts as the core switch and the three other switches are connected via trunk ports. RSTP is enabled, core switch has a priority of 0, other switches are set to 12288, 20480, and 28672. STP guard is not enabled on ports. There are approx 14 Sonos Amp devices on the network with the majority plugged into one of downstream switches. The sonos devices were producing a number of bdpu and loop issues so we disabled the wireless on each sonos device as there is ample cabling. We have also now plugged in the majority of sonos devices into the core switch. We are no longer seeing bdpu or loop alerts but the devices are intermittently disappearing from the sonos controller s1 app (from the rooms view on the app). I have also noticed that I'm unable to ping the devices when this happens but then they suddenly come

Cannot use SONOS APP in my new iphone. Tried login SONOS APP with my acount , with my partner acount, tried create new acount… reset  the speakers, update the app, unpluge and plug again ….still  CAN NOT find my SONOS speakers. But my old phone still working. Any idea or sugestions, please?

I am deeply relieved to see Search for local Music library return to the mobile Sonos app for Android, since i have a large-ish music library on a NAS.Additionally, I am intrigued after this latest update to see a playlist show up in the mobile app that was never there before. It was created in Windows Media player.This is...interesting...to me, since one of the reasons I invested in Sonos was a feature that never came to fruition: the *advertised* ability to import playlists from iTunes. This feature *never* worked for iTunes on Windows. Perhaps it did for iTunes on Mac, but I don’t own a Mac. Suddenly, importing a playlist from Windows Media works, without me even trying? Odd, but I’ll take it.Anyhow - over the years, I have created 10+ Playlists in the Sonos S2 Desktop app (Version 16.2, Build 79153290), but these are no longer visible after the Android updates of the Summer of 2024.The playlists still display in the Desktop S2 app. Does anyone know how to make them visible to the m

I have a ZP80 and a ZP90 which both drop the signal when I’m using the RCA outputs. Both work fine when using the COAX output. I believe this is because the COAX out bypasses the Sonos DAC and instead uses the DAC in my amplifier. My problem is, I want to use one of these with an amp that doesn’t have a DAC (or a COAX input). So, my question is, is there some kind of software update (or reset) that will get these old ZPs working through the RCA outs? I use the S1 controller and have mostly older Sonos gear that all works fine on S1.Alternatively, should I buy an external DAC that I can control from my ZP (use the COAX or Digital outputs) and plug the DAC into my amp using RCA outputs? Or would this be throwing good money away on old gear?  Thank you,Scott 

I hear a knock sound coming from my speakers

Since the last update I have a couple of my Amps that will no longer detect the Sonos speakers. I have factory reset the Amp but still no joy.I have also swapped speakers from amps that are detecting and still unable to trueplay.Anyone else see this?

Can I connect the sonos era 100 to a turnable with the sonos amp? Some one told me in reddit thats not possible?  I already ordenes my pair or sonos era.

Si tengo un par de One, que pasa si conecto un Sub4 ???

HiI have a beam gen2 in the tv room, 1 move in the kitchen and 2 one sl in the living room.It is not possible to cast music in the all house unless i UNPAIR the 2 one sl. It works either with move + 2 sl paired or beam + move. When I unpair the 2 one sl, i can cast beam+move+2 one sl   Do you know if there is a solution to that?Thanks 

My music library is on a USB flash drive plugged into my TP-Link router. Speaker system comprises two pairs of Ones and one pair of Era 300s. I cannot play anything from the music library on just the Eras. Music library plays fine on both of the One pairs. I can get the Eras to play from the library only if I’m already listening on the Ones and then group in the Eras. All external streaming services and Airplay from my phone work absolutely fine on the Eras & they sound perfect. When I try to play direct from the music library to the Eras, the Sonos app says “Content is unavailable”. I’ve done a factory reset on the Eras and this hasn’t helped. I’m hoping you can though!

Bonsoir tous,Hier j’ai streamé de la musique via mon iPhone sur mon beam 1 et aucun souci. lorsque j’ai quitté le programme de musique sur mon iPhone pour regarder la télé tout fonctionnait également bien.Et maintenant j’ai un souci : lorsque j’éteins la télé la musique se met en route toute seule.  Je ne comprend pas d’où ça vient.  Je met mon iPhone en mode avion et ça continue … le plus embêtant c’est quand ça se met en route la nuit …qui aurait une idée ? Moderator edit:Google Translate-Good evening everyone,Yesterday I streamed music via my iPhone to my beam 1 and no problem. When I left the music program on my iPhone to watch TV everything worked fine as well.And now I have a problem: when I turn off the TV the music starts playing by itself. I don't understand where it comes from. I put my iPhone in airplane mode and it continues ... the most annoying is when it starts playing at night ...who has any idea?

Most songs that I try to play on my Sonos (two Play:1’s set up as a Stereo pair and a Play:3 plugged in to a Google Nest wifi via ethernet) cut out for the last 10-20 seconds, and it’s just silence until the next song starts. After two one-hour phone calls with Sonos and another one with Verizon, I don’t think it is a network issue… the Sonos rep first tried to tell me that the Verizon “modem/router” was “causing interference” and that I had to put it into “bridge mode” and then after a long time on the phone with Verizon we realized that it was just an ONT box with no router, so there was nothing to put into bridge mode. Then after another hour of support with Sonos they asked me to plug in a speaker via ethernet, which I did, and which still did not fix the issue. Anyone else seeing this? I’m mostly trying to play stuff locally in my music library but it also happens on streaming songs (didn’t seem to happen with Sonos Radio, but I think radio is treated differently since there’s not

My app keeps requesting me to sign in as the owner of my equipment. I sign-in and it keeps saying I need to sign in however, if I click the face at the top right it states I’m signed in. App issue or… driving me crazy!! 

Suite à un pb de mon sonos roam observé depuis quelques semaines qui s’éteignait alors qu’il était branché sur son socle induction Sonos en permanence (obligé de le rebrancher à un autre cable pour le “réveiller”), je l’ai réinitialisé à distance avec le SAV Sonos qui a fait le diagnostic en ligne et vérifié que l’état de la batterie était “parfait’. En rentrant de congés il y a quelques jours mon Sonos est éteint et même problème que tous les posts précédents depuis juin. Le Sonos se recharge avec le voyant orange actif mais impossible de rallumer l’enceinte (y compris par les procédures de réinititalisation usine/reboot en mainteant le bouton allumé etc.).L’enceinte a par ailleurs disparu de mon réseau sur l’appli. SAV injoignable, mon enceinte est inutilisable… et aucune solution ni message de Sonos à l’horizon… comment faire svp? MerciNB: j’ai une autre enceinte Sonos Roam et d’autres devices qui n’ont pas ce pb. Moderator Note - Translation by Google:Following a problem with my So

Hello. Im Ralf and writing from Estonia. I recently purchased new sonos Arc Ultra and older Sub gen3. Really appreciatethe sound quality and sub plays really low. Definitely planning to buy dual subs one day. And i had an product idea for you guys. Dear Sonos. Lets name it Sub Ultra (Gen1) . Idea would be that it would fill the precious needs of bassheads and bigger rooms with powerful and low bass. Becayse the arc ultra allready sounds so friking big, loud and good then i feel like the sub cant keep up woth it to the end. And dont get me wrong. Sub is awesome allready. And fits well everywhere with its size and design. But hear me out….. SUB ULTRAVisually Same design as regular sub gen 3 and 4. But….. Bigger. Same dual woofer system but…..instead of dual 8 inches it would be dual 10inches… So not overkill so it would not get too heavy and big but would maybe be possible to produce 20hz as its lowest frequencies. But more inportant it wouldnt lose its power compared to sound that other

We have a problem with a customer's system. The system correctly detects 3 SONOS ONES but when we try to add a fourth player the app detects it but then the message "unable to add SONOS ONE to account" appears. The same happens when we try to add a Port. On the login page (https://sonos.com/login) after entering email and password appears the warning "system not registered require validation email" Could this be the cause of the problem? 

I know that the new/current Nov 2024 Sonos app can’t be used to browse DNLA servers as a music source, but using other apps it is still possible to send files from a DNLA or UPnP server to play on my Sonos Beam Gen 2. I turned off the automatic app and firmware upgrades in May though. Does anyone know if more recent firmware keeps the option to play over UPnP to my Sonos speaker? I’d be tempted to try the new version of the Sonos app+firmware if I knew that I wouldn’t loose the UPnP playback direct to the speaker.