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Most songs that I try to play on my Sonos (two Play:1’s set up as a Stereo pair and a Play:3 plugged in to a Google Nest wifi via ethernet) cut out for the last 10-20 seconds, and it’s just silence until the next song starts. After two one-hour phone calls with Sonos and another one with Verizon, I don’t think it is a network issue… the Sonos rep first tried to tell me that the Verizon “modem/router” was “causing interference” and that I had to put it into “bridge mode” and then after a long time on the phone with Verizon we realized that it was just an ONT box with no router, so there was nothing to put into bridge mode. Then after another hour of support with Sonos they asked me to plug in a speaker via ethernet, which I did, and which still did not fix the issue.

 

Anyone else seeing this? I’m mostly trying to play stuff locally in my music library but it also happens on streaming songs (didn’t seem to happen with Sonos Radio, but I think radio is treated differently since there’s not the same sort of song start/end concept).

 

very frustrating!

Can confirm this is happening wired & wireless since the last update. Really makes me wonder what the heck the dev team is releasing. Like above, the S2 mess almost behind us, now this.

It must be something with the OS update since it also happens if i play my music via other software (like plexmediaserver, IOS app/windows) on my Sonos speakers.

Error log is empty and sending a diagnostic report as suggested by Stanley_4 should only be done upon request. So suggest the latest update is reversed asap till the root cause has been found and fixed. ( but that will be a request to deaf man's ears i am afraid)

Definately is not the music files itself since those play fine, issue arises if Sonos is part of the equasion.

Funny part here is that i keep getting emails to upgrade/extend my speakerset where i really am considering to swap platform.😂

A couple of months ago, I uploaded my library to I Broadcast. I loaded up a playlist and the same thing is happening, only not to all the tracks.  This year of updates has been a total disaster.

By the way, what other platforms are you looking at? I’m getting a little frustrated here as well.
 

HEOS is an option but it is still early days.

Dear sglickman,

thanks for reporting this problem, because I have a similar one. However, it appears only with my own music library which is properly linked to SONOS from a NAS device. It does not happen with all songs. But the audio signal stops exactly 10 to 11 seconds before the end of a song. The audio timer continues but the speakers a silent.

The problem occurs with ripped CDs in the library with older original issue dates. I am using SONOS for a couple of years as well. All ripping is done with the commercial available program dbpoweramp. I can solve the problem if I ripp the CD again with an actual Windows 11 media player. I have never recoginized the problem before, it occurs since the latest release of the SONOS APP or may be the latest speaker software 81.1-58074.

I would guess this is not a problem of the connectivity of your speakers. Since the response of the speakers to volume changes or some other commands gets better with the latest APP releases, may be the software buffers the audio signal in a certain way to let you thnik the response is faster and there are some strange effects with the MP3 coders… I am not an expert in those details. But I am quite confident it is still the software, which is driving us into madness since its first appearance May of this year. 

Hi,

I’m pleased to report that the update that came out this morning seems to have fixed the issue, on my local music library at least.

Please stop looking at the files or your network as a potential cause of this. The issue was caused by a Sonos software update and appears to be fixed by one also. Looking at other causes (even as directed by Sonos support) is a complete waste of time.

It’s so frustrating when a top end system can be made to fail so frequently with shoddy upgrades (I’m still lamenting the loss of a widget and lock screen info on Android). Hopefully things will work for a while  now.

Steve

The update that came out today seems to have fixed the problem. By the way, there wasn’t an automatic notification, I had to look for it.

 

Agreed - the update of 2 days ago has fixed the problem.  This confirms what we already knew: a previous update BROKE it.

It’s good to get a fix but very worrying that this could happen in the first place.  After all the hoohah about removed features in the recent app revision and associated firmware rollouts, it’s clear Sonos are STILL NOT TESTING PROPERLY.  To break audio playback of any sort is just unprofessional; that is the bread and butter of the business.

Same observations here. I played the same song back to back both before and after the speaker update. Suffered 10s silence at track end with speaker firmware 81.1-58074. After a two or three minute update bringing to my Roam to version 81.1-58210, the same file worked perfectly! 

Glad it's working properly again. 

I have the same problem - missing 20-25 secs at the end of many tracks - just silence.

Using YouSee as source.

Sonos app is latest version: 16.4.2 for Windows PC

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