Fix & Optimize

Hi all! I listen to a lot of music with my Arc Ultra, Era 300s, and Sub Gen 2. While I felt like the system doesn’t fully reach its potential due to the nerfed Era 300s, I was still quite happy with how it handles music overall (coming from the OG Arc + Symfonisk Bookshelf Speakers). That said, I was never a big fan of setting Music Playback to "Full" in the Surround Settings. To me, it always sounded a bit muffled and echoey, whereas "Ambient" had a much better, more balanced sound.Over the past few months, I’ve done multiple Trueplay tunings, and after the latest update, I decided to do it again. And then, just for a moment, I disabled Trueplay while having Music Playback set to "Full"—and wow! The difference was huge. The sound was clearer, more open, and way more enjoyable than with trueplay "on" or ambient.So I switched back to "Ambient", which, in my opinion, clearly sounds better with Trueplay ON. Then I tested some Atmos Music, and again, Trueplay ON delivered a much cleaner an

Before the last update I could play music directly from my iPhone to the beam. Now only the tv shows up on the Sonos app as playing in the lounge

Bonjour, Je voudrais savoir s'il est possible de brancher une seule enceinte ceiling a l'ampli sonos ?Merci de votre retour  Moderator edit:Google Translate-Hello, I would like to know if it is possible to connect a single ceiling speaker to the Sonos amplifier?Thank you for your feedback

I recently migrated my music library to Plex, which I thought was going to be nice because access to my music library is available as a “Music Service” in the Sonos S1 controller.I have some very large smart playlists (thousands of tracks).  I ran into the “20 second timeout” issue that Sonos S1 apparently has when loading a playlist.  If I cut my smart playlist roughly in half, it loads fine, so I’m pretty sure it’s the timeout issue that’s causing the problem.  I don’t think that it’s related to the length of the playlist, as I have no problem going into my music library and shuffling the entire library, which is many many more songs than what I’m currently trying to load from Plex.I was wondering if anyone that has experience with the SonoPhone app knows how it handles very large Plex playlists?

I have recently changed router and have gone through the pain of having to factory reset 4 x Play 1 and a Soundbar. The Play 3 will not factory reset but I will figure that out. When I reset the Port using the SONSO App it has been added to a new system rather than adding it to the one with the Play 1s and Play bar, even though it is on the same wi-fi network. Resetting the port was a painful process as it is buried at the back of a cabinet. Is there a way to move the Port from one system to another? I have had SONOS for over 11 years and I am seriously close to getting rid of it.

Had two Era 100 Pro’s installed today but the installer and I cannot figure out how to get them working properly for surround sound. Can I use a PoE switch w/o the uplink OR do I have to use PoE Injectors and a switch combo to get the Pros into wireless mode? The installed had a 65W 5-Port GB switch with 802.3af/at PoE+ ports, 30W max per Port 65W total for all PoE+ ports. Thanks 

This Christmas, many dads will unwrap a shiny new Sonos system, expecting premium sound and seamless functionality to elevate their music experience. But for those in the know, it might not be the gift it once promised to be. The closed ecosystem, plagued by frustrating app issues and missing features, has left many Sonos users feeling like they're trapped in an endless loop of troubleshooting instead of enjoying their music. The excitement of unboxing soon turns into hours spent wrestling with buggy software, connectivity hiccups, and a system that doesn't give users the freedom to customize or fix it themselves. So, to all the dads unwrapping Sonos this year: we feel for you. Here's hoping that in the future, Sonos will choose to listen to its users, embrace openness, and make next Christmas one to truly celebrate. For now, enjoy the sound—if you can get itto work.

Is there a way to use a Sonos Move (or any other SONOS speaker) with a wireless headset that communicates via a USB drive to a battery pack for use teaching fitness classes?

Despite spending lots of time on the phone to the retailer’s help desk,  and searching every avenue, I’m still getting GMT time zone instead of New Zealand (GMT + 13 hours).  I’ve read that Sonos app automatically changes zones but not for me.  The local Sonos help desk is ‘off line’ and the website offers no help to a non-techy like me!

As it stands I am still missing a large number of Sonos custom playlists on my Android device. I have an Apple device and can see all of the playlists within the app on this device. I can also see all of the playlists within the Windows desktop app. The issue is related to the Android version of the app. Has anyone else come across this or found a resolution? My only work-around which actually didn't work was to use the windows desktop app, and add the missing playlists as Favourites. This shows the name of the playlist on my Android device but does not play the songs within it.  Does anyone know if a fix for this is even on the road map? Or do I have to just use an IOS device to play SONOS content comfortably? This is really frustrating!! 

Feature request:From today’s firmware update on my system….When an update fails, is it possible to include the name of the device that failed? When I went back, an hour later, to run it a second time, it told me one of my Subs hadn’t updated properly, and I needed to run the update process again, which I did, and was successful. So apparently there is some data existing that identifies which device didn’t update properly, or it wouldn’t have shown me the Sub needed updating. All I’m asking is to show that data at the ‘update failed’ time, in addition to the current ‘this device needs updating’ time. If it matters to anyone, I did run a diagnostic after the failure part. But not one after the success, since I’m not sure it would have been helpful. 

I have a stereo pair of Ones grouped into a room with a Sub Gen 3. When I start a new track / stream manually from the Sonos app, or from Alexa, Amazon Music or Plex the track starts playing on all speakers, then about 1-2 seconds in the Sub stops whilst other speakers continue. The Sub then starts playing again about 5 seconds later for 3-5 seconds then cuts out again for a similar period. After approx 25 seconds the sub plays as expected. This only happens when staring a new stream from somewhere. Once the stream is playing then the Sub maintains its connection ok, so symptomatic of a failure to buffer audio data successfully. I tried switching all 11 of my Sonos devices off Sonos Net, assigning static IPs, factory resetting the Sub, joining in different groups. Even using the Sub on its own exhibits the same behaviour. The speaker is approx 4ft from a mesh network node, so I'd feel 95% sure that this is a Sonos problem rather than anything to do with my network. At this point all I

Can I use a echo pop on my sonos play5 gen 1 ?

Does anybody have any experience with this enclosure/mount for the Era 100?  I would miss access to the touch controls, but it looks like a neat way to make the speaker unobtrusive.I’m curious about the sound quality of the Era 100s vs. the Amp with the in ceiling speakers.

I have been messing around with various configurations for connections with my Sonos amp and would the outcomes experiences and see what other users have done.My Current Setup:Sonos amp Project Debut EVO 2 Schitt Mani 2 phono Pre Amp  Tangent CDII RCA switch box to feed both the Evo & Tangent in via the RCA line in on the AMP. B&W 606 Speakers (These occasionally are set as surrounds for an ARC which is my main TV sound output, but are predominantly for music use only)This has been my setup for the last few years and i was very happy. However, I recently upgraded to the Project EVO with the Schitt Mani 2 from a Project T1 phono with built in pre amp. When i did this  I found I had to adjust the line level down to 8 get the best sound from the turntable, but would need to increase it back to level 10 for the CDII. Much as I love streaming I still enjoy active listening on physical formats so want to get the best setup for all my listening needs. So i did a little experiment usin

Has anyone had luck adding their music library from a Synology NAS with DSM 7+ to a S1 configuration?  After Hours with L2 support they finally told me, oh it wont work with DSM 7, you may want to downgrade back to DSM6. I just want to see if anyone out there has been able to add the music library under these conditions.Thank you, Mike

Hi, I’m really hoping someone can help as this is driving me crazy! I have a very simple setup in my office. Internet comes into my office into a TP-link AX300 router and then use a deco XE75 pro mesh network for the wireless. Wireless is turned off of the TP-link AX300 and the Deco is in wifi router mode. I have a single sonos era 100, wirelessly connected to the primary deco in the same office, only a few metres away. Signal is therefore very strong. The problem is that spotify keep randomly pausing for 5-10 seconds and then restarting. This originally started with a sonos one gen 2 towards the end of last year. I decided to sell and replace with the sonos era 100 and all was well for a couple of months but the same problem has repeated itself over the last week.Updates are up to date on the Deco mesh and on the sonos era 100. I’ve tried reading around this for so long and toyed with so many different settings/options that I honestly don’t know what is right and not any more!In the s

Hi All,I have recently upgraded to an Arc from a Playbar.I have an LG TV that's 4 years old but has an Arc port, I also have my Sky Q box connected via HDMI to the TV.I believe I have followed all of the setup instructions, however, only half of it seems to work.When I tell Alexa to turn on the TV she does but not the Sky box, I have to do that manually. However, when I turn the TV OFF manually it turns both off.When I ask her to turn off the TV I get the start and end notifications but nothing happens.Room is:- TV Room and has Arc, 2 play 1’s and a sub, Arc & TV have Ethernet connections, Port from Q box is HDMI 1, Arc is in the HDMI (ARC) port.Thoughts and possible solutions gratefully accepted. Martyn

Updated Sonos iOS app to 80.15.04 and did the system update. After system update completed successfully, the system is no longer found on the Sonos iOS app. Tested it on an iPad with previous version of Sonos app and that doesn't work either. However, I am able to manage my system using the Windows app without any problems. Checked privacy settings on my iPhone for Sonos app and network, bluetooth and local network were allowed.Rebooting phone did not make any difference. iOS version 18.2.1. Rebooting router didn't help either. Reinstalling the app did work. After the wizard it chose to connect to existing system and it worked instantly, so it's probably something with permissions for the app.

I’ve just purchased a new Sonos Roam 2, My Sonos app found it straight away and added it to my system.I’ve added the Alexa voice control and the Sonos skill to Alexa app also the BBC Sounds Skill.I’ve added the BBC sounds service to the Sonos app.When I ask Alexa to play BBC Radio 2 for example it selects BBC World Service West Africa.  I can select Radio 2 from the Sonos app with no problem.  

As of November 20, after a long power outage of 12 hours, I noticed the following:Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1. Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS.    Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos;  IOS will get there error message ‘There may be a problem’.   Verified no former linkage exists in Google Home. I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect.   All Sonos devices and controller are up to date.   Still, no ability to add Google Assistant to the beam.I’ve seen an email thread from three months ago that the GA feature / addition is curr

Hi Sonos Community,I’m having an issue with my Sonos Arc when streaming Dolby Atmos content via my Apple TV 4K. The audio intermittently drops out for 1-2 seconds during playback, especially on Netflix and Disney+.Setup Details:Soundbar: Sonos Arc Streaming Device: Apple TV 4K (2nd Gen) TV: LG CX OLED Connection: eARC enabled with HDMI 2.1 cable Network: Strong Wi-Fi connection with no noticeable interruptionsTroubleshooting Steps Tried:Ensured all devices are running the latest firmware and software versions. Replaced the HDMI cable with a certified Ultra High-Speed cable. Adjusted Apple TV audio settings between “Auto” and “PCM” modes. Reset both the Sonos Arc and Apple TV, but the issue persists.Questions:Is this a known issue with the Sonos Arc when handling Dolby Atmos via eARC? Would switching to a wired Ethernet connection for the Arc improve stability? Are there specific settings on the Apple TV, LG TV, or Sonos app that could resolve the audio drops?Any advice or insights woul

I have a beam & move speakers which I connect to via  a Sonos port. I want to play my Brennan B2 and my Pro Ject Primary E turntable thru my Sonos port. I have purchased a Pro Ject Phono Box MM and a Prozor bi-directional switcher plus all the relevant cables to achieve this. I just need to set it up correctly  -  HELP!!!Moderator edit: edited for clarity

So I have a Move 2 for my garage home gym and I’m looking to add a pair of Era 100s and a sub mini to the gym for music only. I know I can’t pair the Move 2 in stereo with the 100s and sub mini but can I pair the 100s, sub mini and move 2 all on the app to play the same music at the same time? I don’t need left or right stereo setup, I just want more sound with some bass for working out. I love the Move 2 but I want more but I want to make sure they can all be paired on the app and play together at the same time. 

I have a pretty extensive Sonos system throughout my home.  The sound quality and volume on a gen 1 play 5 has deteriorated lately.  Lower volume and distorted sound. I performed a hard reset with no improvement.  After the reset, I could not trueplay tune it as it repeatedly noted an error msg. about background noice.  There was no background noise. I tried a dozen times, no success. I’ve read about various failures of this speaker and whether or not a fix is available. I’d appreciate any advice on a solution, or is this expensive speaker now a brick? i think I might have sent this speaker back to Sonos once before when it was nearly new for the same or another issue, not sure. Thanks, Mike