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Leedicko
Contributor I
Jan 26, 2025 8:05 PM UTC
Answered

signing in

I'm being asked to sign in to manage music even though it's saying I'm signed in?

System Been set up brand new for 5years?

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    LeedickoAnswer
    Contributor I
    Feb 7, 2025 9:16 PM UTC

    Hi Airgetlam, that's what I did today, and they sorted it within 10 minutes. The problem was that another email was used to register the system and my email was just a user.

    Thanks to everyone for helping, it's much appreciated.

    I'll get you a beer if I see 🍻

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    9 replies

    AjTrek1
    AjTrek1
    Jan 26, 2025 8:25 PM UTC

    It appears that after an update (at least on auto-update which is how my Sonos is set) we are being asked to sign-in. Really doesn’t bother me. From that point on I can stop the App and restart it but I’m not asked to sign-in. So again not an issue.

    However, that’s in my Sonos. Under what circumstances are you being asked to sign-in to the point that it’s an issue?

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    Together Everyone Achieves More = T.E.A.M.
    LeedickoAuthor
    Contributor I
    Jan 26, 2025 8:33 PM UTC

    Hi Aj, thanks for responding, I'm trying to manage my playlists and also my streaming options. It asks for me to sign in as registered keeper even though im already signed in? Thanks 

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    AjTrek1
    AjTrek1
    Jan 26, 2025 8:56 PM UTC

    Is everything updated? Such the app and your device. You might consider a full reboot in order listed:

    1. Unplugging all Sonos
    2. Deleting the Sonos app
    3. Rebooting your router
    4. Updating your device and/or power cycling it
    5. Plug in all Sonos and let them come back
    6. Reinstall the Sonos App
    7. Open the app and select join an existing system
    8. Sign in 
    9. Close the app
    10. Reopen the app

    Determine if you are still having Sign in requests

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    Together Everyone Achieves More = T.E.A.M.
      LeedickoAuthor
      Contributor I
      Jan 27, 2025 8:45 AM UTC

      Thanks Aj  I will try to reboot in the order listed. Really appreciate your help.

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      LeedickoAuthor
      Contributor I
      Feb 7, 2025 8:31 AM UTC

      Hi Aj I've completed the reboot list you suggested with no success!! It's really strange because the system recognises me as the system owner as I can delete the account if I wanted to, it just won't let me access anything to do with the account. So frustrated because all my playlists and history will be deleted if I cancel the account. FfS!!!

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      Airgetlam
      Airgetlam
      Feb 7, 2025 5:26 PM UTC

      I would consider a call to Sonos Support directly to discuss it.

      When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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      Bruce
      LeedickoAuthorAnswer
      Contributor I
      Feb 7, 2025 9:16 PM UTC

      Hi Airgetlam, that's what I did today, and they sorted it within 10 minutes. The problem was that another email was used to register the system and my email was just a user.

      Thanks to everyone for helping, it's much appreciated.

      I'll get you a beer if I see 🍻

      Translate
        Jiewu
        Lyricist I
        Feb 10, 2025 11:50 AM UTC

        我想知道你是怎么解决这个问题的.我和你一样

        Moderator edit:
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        I would like to know how you solved this problem. I am in the same situation as you.

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        LeedickoAuthor
        Contributor I
        Feb 10, 2025 5:47 PM UTC

        Jiewu

        See message above

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