Skip to main content
amginE
Contributor I
February 6, 2025
Answered

Soundcloud tracks not showing on sonos

  • February 6, 2025
  • 3 replies
  • 299 views

I’ve been using SoundCloud and Sonos for 8+ years with no real issues. Last week I was asked to reauthenticate which I have done and now a couple of DJs I follow I can no longer access their weekly sets through the Sonos app. I can always download the podcast and save locally but it is strange that it has only just happened. My system is all Sonos S1. FYI it is Markus Schulz - Global DJ Broadcast.

Thanks in advance.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by Airgetlam

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

3 replies

Airgetlam
AirgetlamAnswer
February 6, 2025

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

Bruce
Dogdad
Dogdad
Headliner III
February 6, 2025

I’ve been using SoundCloud and Sonos for 8+ years with no real issues. Last week I was asked to reauthenticate which I have done and now a couple of DJs I follow I can no longer access their weekly sets through the Sonos app. I can always download the podcast and save locally but it is strange that it has only just happened. My system is all Sonos S1. FYI it is Markus Schulz - Global DJ Broadcast.

Thanks in advance.

I’ve switched to the SonoPhone app and have had zero issues..listen to SoundCloud several hours a day on it. I don’t bother with the Sonos app anymore. 

amginEAuthor
Contributor I
February 10, 2025

Thanks for the responses. I am wondering whether it is a soundcloud setting that the artist has setup. I can see DJ mixes from other DJs - just a little frustrating.

Terms & ConditionsAccessibility statement