Fix & Optimize

Connected my Move to my Sony tv by Bluetooth and shows connected….but Move doesn’t produce any sound. I turned off the tv and the Move to reset  and still nothing. I see where others are having the same issue. Lots of money spent on a Bluetooth speaker that does not produce sound.  

So over the last year Google Assistance on sonos (regarding spotify in particular) has been pretty buggy.. now it's completely useless. The response to any/every question I ask now, mainly regarding spotify, is "I'm sorry, I dont know how to help with that" I have 3 other google devices, if I ask them to play spotify on the sonos, no problem, works perfectly. Any way to fix this? Pretty frustrating that the $50 google speaker works flawlessly compared to this $600+ speaker

Jusqu’à maintenant nous n’avions aucun problème pour contrôler le son de notre playbar sonos avec la télécommande Samsung. Maintenant tout est toujours connecté, lorsqu’on monte et descend le volume avec la télécommande il y a bien une réponse car on voit sur la TV le voyant du son monter ou descendre mais le volume n’est pas modifié.savez vous ce qu’il faut faire ?

Is there a way to connect wireless headphones to a Sonos system?  I have a Sonos Port, a number of Sonos speakers, only one of which has Bluetooth capability (Sonos Move).    I recently purchased a Bluetooth transmitter (Avantree Oasis Plus) hoping i could connect it to the Sonos Port, pair my headphones to the transmitter, effectively turning my headphones into speakers.  Thanks

I cant register new sonos move (I have another one already).Helpppp

Hey guys, I’ve recently bought a marantz amp for my home theatre surround sound (passive, non Sonos) and a port to get Sonos in the room. I’ve plugged the Sonos rcas from out on the port into cd in on the marantz and have no sound.  sonos port is connected fine and shows it’s playing. It’s playing in other zones fine. Volume output I’ve tried fixed, variable and pass through….  also have sound through tv input on the marantz which is fine.. any other tips 🙏🙏? cheersjon 

Purchased 75” Samsung Tv and new Sonos Arc. Geek Squad set up.  Not getting Dolby Atmos to work. Spent many hours on phone with Sonos to be told system working fine. Spent just as many hours with Samsung.  When Arc is connected through E-Arc the Dolby Atmos on the TV comes up as function not available.  When we disconnect the E Arc cable and unplug the Sonos the function is available on Samsung. Each company blames the other.  What are we doing wrong and which company is responsible?

Hi Sonos Timelords. I have a great Sonos system. Connect:amp series 2. player sub mini and two architectural speakers hard wired to  the connect:amp. Does everything as promised. I have a massive vinyl collection and purchased Project turntable,Project e pre-amp and Port. Run the TT and CD player through Port as line-in.  CD. fidelity is perfect,  TT so distorted as to be unlistenable. I lie to vinyl experience. Should I seperate the analogy and digital systems completely or is there something I am missing. I note the TT-Port issue is common. Please help before I have a stroke.

Anyone know how to play music stored on an iPad through Sonos Play 1 and 3 speakers that do not have Bluetooth?

Wow, I just got off the phone with SONOS support. First time I have called in 12 years. I long for the days when you called and got an engineer on the phone. Someone who does not read from a script and actually understands the technology including networking. The issue was my environment was disappearing. This was happening on MAC, IPADs, PC and Iphones. It would either connect, take minutes to connect or just tell me in could not find the SONOS network. I rebooted the Unifi 24 Port Pro and UDM Pro without much luck. I was able to connect to the devices via web interface and they were all there. All on the correct network however once I got connected via the app I removed the network and added it back. I also use SONOSnet on some as I have them wired in.. I changed channels and finally settled on “1”.  Support kept asking to remote into the iphone to check it’s settings. Just didn’t get it was not the Iphone. Also, he did not understand what a UDM Pro was - He kept asking for the route

With the release of iOS 17s interactive Home Screen widgets I think it’s time for Sonos to get on that no?

suddenly there is no sound from my windows pc. I have an amp and sound is heard from the TV as it should be. This is the second time this has happened, last time I reinstalled windows, but I shouldn't have to do that...

SummaryIn my experience, the Sonos Roam has been buggy, and I encounter a lot of disruptions in contrast to my Sonos One and Sonos Beam and breaks the illusion of an easy multi-room audio “it just works”. It’s put me off investing in further Sonos products or upgrading unless this is resolved. Trouble waking upThe Roam has issues waking up from sleep. It gets stuck and won’t turn on. Other times, I need to press the power button then wait a few seconds and try pressing it on again, only for the logo light to pulse white and then eventually connect to the System. Disconnection/Drop-outsPlaying multi-room audio with Sonos One and Beam, the Roam will suddenly stop playing the music whilst other Sonos speakers work fine. To resolve this, I’d turn it off then back on to get it working again - even then this may not work. Poor battery lifeWhen on standby or playing music, it doesn't last 10 days or the 10 hours (whatever the specs stated). Don’t have much to say on this other than it does wi

Hello We moved homes and set up our Sonos system (Play 3 x 2 and Arc).  When I first access the system using the mobile app, there isn’t much of a delay in responsiveness - I press play and it plays within a second or so. when I switch from the Sonos app on my iPhone/iPad to another app for a bit and then switch back to the Sonos app, there is a 8-10 second delay where the “searching” icon spins and it says “unable to connect to sonos product.” Eventually if I wait long enough, it connects and is reasonably responsive again.We have the Eero POE 6 system and have tried using a boost and hardwiring the Sonos to one of the Eero devices. Neither has helped. I spent hours on the phone with Sonos and eventually talked to a level 3 support person who essentially said this is the fault of the mobile (apple) OS. I explained that no other app acts this way. In fact the Spotify app will connect to the Sonos system and doesn’t have this issue. It really seems to be an issue with the Sonos mobile a

Hi Had the Arc (and Alexa) working fine for a few months now. Noticed today that Alexa isn’t functioning properly. Ie, says ok if you ask it to to turn tv off/on, but it doesn’t carry out the task.  I’ve removed and r enabled Alexa from the Sonia app. Also confirmed Arc still listed in Bravia sync list.Is there anything else I should try?  Thanks

Not the first one to bring this up, but I figured I should voice it and add one more reasoning to it:1. Sometimes I just want to listen to some ambience music in the living room and don't need the fully-fledged surround system to kick in. 2. Having all speakers on st all times = higher electricity consumption 3. For casual TV watching the surround is overkill 4. One should at least be able to turn off the surrounds without having to see the green blinking lights at all times 

Because Sonos was giving a lot of “An error occured” when giving basic commands I decided to re-add google assistant to Sonos. But this is giving me a lot of trouble.In Google Home I see that Sonos is still linked to sonos. In Sonos it isn’t connected.When trying to add google assistant in the sonos App I’m stuck at “No devices found” in the google home application.I also tried unlinking the sonos app in Google home, but this also seems quite buggy as it sometimes adds itself automatically after refreshing the google home app?What else can I try to make it work?

I’ve been chasing this S2 app issue for months (years?), with most of my time spent optimizing my Unifi network settings, using SonosNet and not, etc. Lately, the issue has been plaguing my phone but not my ipad, and I just had an Aha moment. I toggled off cellular, and my speakers appeared instantly! I then toggled off cellular access to the Sonos app, and so far the app is running fine. Fingers crossed this is the final hurdle for me. Wondering if anyone else can reproduce this issue. Sure seems like a bug to me. Cheers, Stephen

Hi there, I am trying to connect my Sonos Five to my Yamaha RX–V4A amplifier as an additional speaker located in a different room. Does anyone know whether I can do this without using a cable? So I would like to play a track with the identical sound in two separate rooms. My iPad is connected to my Yamaha unit through the Spotify connect option. I therefore want to use the Sonos Five as an additional speaker in a separate room. Hope that makes sense. Thank you in advance! JG

adding a bridge connected to a Paradigm PW800 Bridge appears in my System Products list.  Gave it the name Office.Office does not show up as a room for me to play music through…How do I fix this?

I have a Sonos Amp installed in the av closet. I have Sonance outdoor speakers wired to the Sonos Amp and plays music via spotify, sounds great.  I will be adding a tv outdoors, and would like the sound from the tv source played through the Sonos Amp and Sonance outdoor speakers. I have prewired two CAT 6 cables and 2 RG6 coaxial cables to the tv outside (actually have this same prewire run to all three tv’s in the house too - none are connected yet, and each will have separate Sonos audio systems ie arc, beams subs, One etc...). My TV source at this time is from an HDTV antenna, but eventually will want to connect cable. I would like to know how to watch TV from antenna signal and listen to the programs through the Sonance speakers via Amp. The RG6, CAT6, run to the AV closet with the cables prewired in place at each TV location. Happy to answer any questions. My outdoor TV has an eARC HDMI and a Network connection. Samsung 50”. Thanks, 

When watching CNN, the volume seems to peak at the beginning of someone speaking, for a second or two, then come down and level out.  I only hear this on CNN or at least it is most noticeable on that channel.  My settings pretty much mirror Peter Pee’s suggested for Arc + Gen3 Sub + 2 300s.  My source is Directv.  Is this common or do I have a problem?  Is there a setting that will level this out?

Just updated to 15.6 on S2. The playlists on my iPhone are gone, the Desktop controller still displays them. What's up, Sonos?

Hi guys,I’ve had One SL speakers for a while and working perfectly all the time.Few days back I bought a new router - TP-Link Archer Air R5 AX3000. I had to change the network - I kept the same name but the password is different. Since the installation the speakers keep dropping from the network - one moment they are visible in the Sonos App and they play anything from Spotify, next minute they stop and are no longer visible in the app. I am not able to add them back to the system anymore. When I get back in some time (does not matter how long), they are back in the app and they play just like before. And then everything repeats.The speakers are visible and connected in the router app - I can see them there all the time even when they are no longer visible in the Sonos system. So far I have tried:restarting router restarting speakers resetting speakers to the factory settings adding speakers again to the system wiring one speaker to the router and connecting the other one wirelessly re

I want to plug the output from a sonos connect to a quad 33 ( yes very old) pre amp.  I can’t find out what the output is of the connect and if in need to add in an attenuator. many ideas please ? What is the output from the connect  Thank you