Fix & Optimize

Just got a new Sonos Ray and wanted to play music with YouTube Music from my phone, but that wasn’t possible, even with a premium family subscription. So I read a bunch of other support articles, Reddit posts and so on, tried the different suggestions, and nothing works.So I ended up calling support on the phone, they connected to my pc and made YT Music work, but not with the account I have all my playlists on.After hanging up I thought that the issue also were solved on my phone (Samsung Galaxy s23 ultra) but nope, no matter which account I choose, I get the error message “Something went wrong”, but if I choose the only (the wrong account) account that works on the (Windows) Sonos app, it works.So my issue is that I can’t get YT Music to work on Android/phone, which is my primary device for playing music on.

Hi!So i dont really have Sonos equipments (not that i dont want some), but I'm writing on behalf of my grandparents so i dont really know all about Sonos products. Im the "tech guy" of the family so i guess i dont really have a choice XDSo they have a Playbar and a Play:1 setup to what i think is a Sonos Bridge (a white box with only 2 ethernet ports at the back, nothing else). They recently acquired a new turntable they want to setup on their Sonos equipment. I initially thought they could wire it with directly on the amp but since the Bridge lacks Rca input, it's impossible. I've come across a Sonos Connect (both Gen 1 and gen 2 available) that I could aquire. I was wondering if I could replace their white box, the Sonos Bridge with only 2 ethernet ports, with one of them. Is it possible to just swap it for one of the two withiut changing their current speakers, so that they could enjoy their turntable? And if so, is it pretty straightforward?Also, if it's be possible, which gen woul

best new oled tv to use with playbar, sub and amp for surrounds 

So I just switched to Xfinity’s cable modem/router combo from a previous setup. Of course this new setup forced me to create a new wifi name and define a password. I cannot for the life of me figure out how to Update the Network under Manage Networks in the S2 app. I have deleted the old wifi setup’s that were stored there and now, nothing is in this window. I have 2 Play 3’s and 2 Play 1’s in my setup here at the house. No matter what I do, I cannot get my system to come back up using the app on my iphone nor the controller on my mac… Soon as I take one of the speakers and connect it to my router via an ethernet cable, everything comes back up both in the app on my phone and on mac.. Soon, as I unplug the speaker from the ethernet cable, it all goes back to nothing connected… Please help, as I cannot run an ethernet cable to any one of these speakers.

So, I have a system set up in a residence.  Approx. 7 Port devices that are connected to a multi-channel amp and wired analog speakers.  The Ports are connected through wireless network. Music works fine...the issue I am having is that I am trying to extract HDMI/optical audio from a TV and line it back in through a Port so I can listen to the TV sound over the speakers in that zone.  That does work, but there is a few seconds delay between the tv sound and the Sonos Port speakers. In doing a little research, I think there should be a setting available on the app to set an audio delay for the specific Port I am working with.  That option doesn’t seem to be available though.I have a similar setup at my office, and I have older Connect devices there.  Regardless, the audio delay setting option is there for that line-in setting.  I assume Port devices should have that option as well?Is there anything obvious I am missing why I don’t have the audio delay option for this line-in TV setup? 

Considering the Sonos Ace. I fly with my wife and we watch show on my phone or iPad together using Apple share audio via 2 sets of Apple AirPod pros. Would I be able to have on the Ace and then share audio to her AirPod pros so we could both watch the same show? Me using the Ace and her with AirPods. This is strictly for travel. Sorry if it has already been asked. 

Hi,After the catastrophic crash of the S2 app, I waited a long (long) moment before recalibrating my system (arc+sub+era300) with a friend's IphoneBut I am realising that the trueplay On/Off toggle does not exist anymore on my android App (80.14.06).This is a strong regression for me (and a new disapointment).Does anyone knows if Sonos planned to get it back in Android App ?Regards

I just got a new Insignia Fire TV and I cannot get the remote to connect to my Sonos Ray sound bar. I’ve connected the Ray to Fire TV remote before, so I don’t know why this won’t work. I haven’t gotten anywhere with support through Sonos or Insignia. 

How do I play music from my android library through to my sonus speaker

Dipped my toes into the Sonos pool yesterday with a pair of Era 100 speakers.They are used in a study and primarily to play our YouTube Music subscription(s) (we have a family plan).Adding YT music subscription as a source was pretty straight forward, adding a child account wasn't quite so obvious but got there in the end.Something I've noticed is that on both my daughters iPhone and my Samsung, in the Sonos app there is a drop-down option in YT music to choose which YT music account to use (hers or mine) however in the iPad app there is no such option (that I can find). Anyone have a similar setup and know if it's hiding somewhere on the iPad?

As my wife likes to watch TV at a much lower volume than I do, I originally bought the Sonos Ace headphone so that I can watch TV at a much higher volume with her while using the Sonos Arc Ultra.  In fact, I had a live Chat with the Sonos tech before my purchase, and I asked the person this specific question.  The tech responded positively saying that both the Ace and the Arc Ultra can be playing sound coming out of TV.  I found out after the purchase, this was not the case.  What a big disappointment.I wonder whether it is technically positive to enable the TV sound swap feature of the Ace while maintaining the sound coming from a sound bar.  It it is, would others be supportive of asking Sonos to enable this feature for lots of people who, I am sure, would have similar issues with partners who wish to have a different sound volume while watching TV together?

Hi, My macbook air is not finding my system but my phone app does but 3 products are not connected on there also.. I have reset everything and initially all lost products connected but dropped out after a couple of minutes.so, I can control remaining 3 products with iphone x (3 products not connected) but macbook cant find anything now. been running fine for last year or so.have done resets and renewed apps.any help would be good

When will the arc wall mount be back in stock on the website? I have a free Arc wall mount code that i want to use. Please help i don't want my code to expire.

Hi All, I currently bought a Sonos Move 2, but having issues in use.. The speaker is charged (sitting most of the time on the charging ring).However, once it went in sleepmode, it does not react anymore to power on.. I tried clicking on the on/off button, I tried putting it of and on the charging ring but to no end..After trying 10ish minutes, most of the time the speaker suddenly turns on again… When it is turned off, the speaker is also not visible in my app..Is this normal behavior? 

I recently added two Era 100 speakers to an auxiliary room...and placed an eero wi-fi in same room. Within 30-minutes of networking the speakers, a three-second stutter started. It's on both speakers, but not at same time resulting in the stutter occurring as many as 15 times an hour.Actions I've already taken include trying speakers separately.  No help. I spoke to Sonos  tech for help. We did a firmware update.  No help. What else can I do? Is this an inherent issue with Era 100's and I should just return them?    

Cant use my plex files on the sonos localy.I get all my speakers from samsung from now on. 

I try to reauthorize and it just keeps asking me over and over again to repeat it even though it says it was completed successfully.

I purchased my Sonos over a year ago, and the first 8-ish months, it worked as expected. Never touched it after setting it up in my gym, and now, it constantly boots my phone off, and fails to reconnect back for over 20 minutes. I am using an iphone 16 pro and a pixel 3, and it seems like the Sonos is just crappy. I've original used my Sonos when my wife and I both had a pixel 2 and the iphone 11. We both upgraded phones, not for the purpose of narrowing down the Sonos speaker, but still, Sonos fails to remain connected when playing music. Is this a know issue with Sonos? I love the quality, but fighting it 6 days a week, restarting both my wifes phone and mine just to make it through a single workout without it disconnecting is getting incredibly tiresome. 

I have an Arc Ultra, Sub 4 and Amp connected to ceiling speakers. What is the best way to connect The arc ultra and amp to each other? Wired or wireless? If wired, do you run an earc hdmi from tv to arc ultra and tv to amp? Then, is it better to group the arc/sub to amp or is it better to add the amp as surrounds in the same arc/sub group? Finally when I was exploring and started to add the amp as surrounds to the arc, I got a notification that doing so would stop the amp speakers from playing analog sound. What, if any, negative impact will that create? Thanks in advance. 

After nearly 5 days of trying every permutation imaginable.  5DAYS!!!!!  I have FINALLY managed to get Sonos to “find” and add my iTunes music folder.  It is on a Synology NAS drive.The Pathname I entered was exactly://my Synology’s IP address/name of folder in there containing iTunes libraryThe username and password were the ones for the Synology drive itself and NOT the one for the DS app Synology Assistant. Good luck to anyone struggling with this nightmare. 

Same issue as below, still reproducible 👇Please check this topic What's laughable is that a 1000€ soundbar isn't capable of decoding a mono signal, and what's even more laughable is that 2 years after the problem was reported, it still hasn't been fixed.

Cannot get optical input to work tried another optical cable still same 

I have a Sonos Arc, Subwoofer and Amp for my theater room (it already had built-in surround speakers thus the Amp).  Arc and Amp are both wired.I also have: Play5 Gen 2 (wireless)Play 5 gen 2 wiredOlder Amp (wired)Port (actually arrives tomorrow; could do wired or wireless)2 ERA 300s (obvs wireless)Various Sonos Ones, Play 1s and (all wireless)Play 3 (wireless, of course) I currently have Wireless disabled on all of the Sonos devices, so there should be no SonosNet running.Occasionally my Play 3 in my office will drop audio for a few seconds.  Kind of annoying.My Unifi network (of course) has two Access points and multiple SSIDs for various reasons.  One SSID is dual band, the other is 2.4ghz only.Would my Sonos devices on Wifi be better served if they were forced to the SSID that was 2.4ghz only?  I see some on the 2.45 and others on the 5ghz.  The Play 3 in the office that often drops is on the 5ghz.Or should I re-enable wifi on the hardwired devices and unplug ethernet from all but

Hi,I’ve two groups of Sonos Gear: Arc Ultra + Era 300s + Sub Gen 3, and a Arc + OneSLsThey are all sitting on a 2.4ghz network, in a separate vlan than the main network (ubiquiti gear)The older gear (Arc, OneSL) show up for Airplay, and I can connect to them fine.The newer gear (Ultra, 300s) show up for Airplay, but I cannot cast to them unless i’m on the same vlan.I saw other posts regarding the Era 100s, and that it seems to be a Sonos issue and how it respons to the request for an Airplay connection.The response I had from Sonos support was “your configuration is unsupported”. Has anyone heard anything different, or found any solution to this?

The Sonos YouTube Music plugin successfully plays downloaded Supermix content; however, accessing other service features (Home, New Releases, Library) results in application freezing and a "Something went wrong" error. Coupled with the existing inability to directly cast from the YouTube Music app to Sonos, this renders the YouTube Music service effectively unusable on Sonos devices.