Fix & Optimize

I got the arc, sub, and 2 play one on my living room and I’m planning to get the era 300. My question is what’s the best setup for them while keeping the play one in the setup.

Hi, I’ve set up my beam gen 1 and connected mini sub and 2x one sl, the TV only plays through the beam but Spotify plays through all speakers. TV is a Skyglass. Anyone have any suggestions?Cheers.

I have a really strange issue when streaming from the Spotify App on iPhone 13, and from the Desktop version of Spotify on iMac (Catalina) to my Sonos system. I have a Premium Spotify account.When streaming to a Play 3 (connected via wifi) or Connect (connected via Ethernet hard wired), every song listed at 14-song intervals (e.g., the 14th, 28th, 42nd, 56th, etc.) in whatever playlist or album currently playing always stops abruptly 10 seconds before the end. It still shows as playing on the Spotify Connect App, but isn't playing on the speaker, once the track appears to finish on the app screen the next song starts to play as expected. This isn’t a time issue as the length of each playlist varies, plus I made a short playlist of songs less than a minute, and it still stops exactly 10 seconds before the 14th track. This only happens with the Spotify Connect app on iPhone and desktop app, I don't have this issue when using the Sonos App to play Spotify. This has been a problem for a fe

Latest gen Apple TV 4K + HDFury Arcana + Sonos Arc, Sub, 2x Era 300. Cannot get this setup to play any audio out of the rear speakers when playing PCM Multichannel content. Works great when playing Atmos and even getting audio from the rears when playing Stereo PCM.  I don’t have this issue with the Nintendo Switch, Xbox or PS5. Only the Apple TV.  This is driving me nuts, anyone else have this issue?

About 2 weeks ago our Sonos Move that we have been using with no problem for 2 years suddenly stopped executing Alexa commands. It would repeat the command but do nothing. I updated all the apps on my Apple phone, reset the Move, removed and re-added the Sonos and Alexa voice services. Now instead of not doing anything, it decides what it wants to do. Sometimes it works fine. Other times we have to pause it before it will follow a command. Other times it just does nothing. Any thoughts?

Diag 1352991762 I used to have no issues with my Sonos speakers but lately my stereo/sub sets just simply will not work properly. I've had to disconnect and re-pair the sets several times and that doesn't consistently work or even last when it does work. My Kitchen room in my system was having issues showing up at all today so I restarted my WiFi controller and they came back on. All 3 units (P1, P1, and Sub) show excellent signal in the app but music was playing on only the left speaker. At the moment of this diag (just a little while later after resetting the WiFi) the Sub shows as updating and I'm still only getting music on the left. I have automatic updates enabled and my Wi-Fi is a full multi-AP Ubiquiti system that has been serving the house for a while without issues.

The fuse in my Play 1 blows everytime I switch on. Any idea about cause?

BonjourDepuis mon achat de l'arc et du sub, j'ai des coupures avec les Era 100 (au nombre de 3).Pour info, 10 mettre entre le routeur et la arc qui est la plus loin. La arc est branchée en filaire et les Era en wifi.J'ai regardé le wifi dans la pièce est bon.Je ne vois pas quoi faire car je pense que c'est quand tout le monde est sur le réseau.Je suis à la limite de tout renvoyer 😭Merci

Looking for advice on best Sonos setup to hear tv dialogue all the way in the back of our living room/kitchen “great” room. see picture. Current setup is tv above fireplace with Sonos beam gen 2 below it. I want to easily hear tv dialogue while I’m doing the dishes or cooking (where the red x is) and the beam is 20+ ft away and underpowered for this. I know you can’t add front speakers to beam, so is there any way to hear dialogue decently from the back of the room? I tried to add One’s for surround sound but they typically don’t play dialogue in the rear channels.  Thank you!  

I know how to change the input for my Beam to TV with Alexa, and how to use the Sonos app to group it with other speakers so that input can be played elsewhere. I haven’t figured out how to use Alexa to get that TV input shared with other speakers though. Any pointers?

I purchased my Roam speaker in March of 2022.   Now, Nov 1 of 2023 it is “dead” ish.   I had it on base charger with SONOS plug when not traveling.  I just took trip and ended up not using the speaker so it sat in my special little padded travel bag for about a week.  Now I get home and it doesnt work unless hard wired into socket…not base charging.  It holds absolutely NO charge /power.  Basically USELESS as a portable speaker.   I now spoke to customer support and they ran Dx and told be it was “defective”.  I am not happy.  This speaker is in excellent condition. I did NOT “break” it and SONOS clearly new of this issue  YEARS ago.  Why didnt you recall them?  Why didnt they alert  us etc.  There should be a class action lawsuit because SONOS new about this….. before I bought mine!  I noted someone saying there was a software update to 13.3 that help but clearly not.  This was not a “cheap’ line speaker bought at discount.  I want a new speaker oh, one thats “not defective”.  SONOS n

Hello Sonos Community i recently have a blown driver on my sonos playbar.i contacted sonos support but told me they dont repair anything, they gave me a 30% discount instead im in no position right now to be able to afford another soundbar from sonos, is there a way to disable that particular broken driver?so i could atleast continue using the playbar even tho it would just run 5 out of 6 drivers.thank you

I had a problem with Google Assistant on my Sonos One and Beam. I was unable to play Pandora Music on my Sonos by saying ‘Hey Google….’.  My Sonos App was working and if I used the App, I could play my music.  However, If I said, ‘Hey Google, Play Beatles Radio on Pandora’, the reply would be, ‘Sure, Playing Beatles Radio on Pandora’.  This was immediately followed by, ‘Sorry, Something Went Wrong’.  Previously, I had no issues.  Now, every time I tried, I got the same reply.  So, I did the following:Restart Google Wi-Fi NetworkFactory reset of Google Wi-Fi NetworkRe-installed all of my Sonos productsRe-installed Google Assistant on my Sonos productsI repeated the following several times over a period of 2 weeks.I contacted the Chat function of Sonos and they had me uninstall and reinstall Google Assistant.  Google Assistant worked fine, with the exception of the request to play Music. I was given a ticket number and told to call the following day (I chatted on Sunday, the technicians

My box came in today, and wanted to know if there are any setup on the box itself needs to be done? I was playing around with it came across few options for eArc out, and etc. I have already re-configured my Apple TV, but wanted to know if there anything on the TV that needs to be changed. 

I have an odd configuration in my office/game room. Opposite my TV is a doorway to an unfinished space. I plan on adding Sonance speakers to use as surrounds, but they will be pretty high up as one needs to go above the door jam itself. As such, I don’t have the vertical height to install the speakers in a vertical position, which is what all the documentation suggests to do. I know speakers will beam form based on a given orientation, so will I be better off placing the in-wall speakers horizontal, or buying the in-ceiling speakers and using them as in-walls instead?

I had a new router installed today and whilst my Roam, Beam (and 2 x One’s) have all connected automatically, my Playbase has not and I cannot get it to be recognised in the App to try and connect it.i’ve gone through the reconnection steps in the App (power off Playbase and Router and switch on again), I’m still unable to connect the Playbase? Please help! 

This topic is 2 years ago !And the solution proposed is to switch off every time the CEC control on TV or add a switch??? The ARC costs 1000€ !!! The problem is that if I choose to listen the TV on headphones or TV speakers, the ARC overtakes destination and the sound go only from ARC.The problem is known by SONOS and for over two years!When you can solve the problem???

We used to have Echo devices for home automation but when Sonos came out with voice control on their speakers I got rid of the Echos and put Sonos speakers throughout and used Alexa.  The only feature I miss is the “Drop In” feature from Alexa that is not available on Sonos.  We then switched to GA since it at least has the “Broadcast” feature.  I know you can use the Intercom app on your phone but that is not as easy as using a voice assistant especially with kids who dont have phones.  I was hoping the new Sonos Voice would include something like this.  What is the proper way to submit a feature request?  I see several “Feature Request” posts scattered throughout the forums but didnt know if Sonos had any other official way to request things.  I would like to use Sonos Voice but since it can’t be used with GA in order to keep using Broadcast it’s not really an option at this point.  I did play around with it this morning and it seems to work really well for the music side.  If they a

HiNew to the Sonos ecosystem. I’ve been gradually building my range with era 100s and recently with a era300 with a sub. The speakers are scattered all around the house for the holistic music experience.We’re currently in the process of repurposing as room into a pseudo-Study/Games Room. The plan is to setup a TV with a soundbar, rear surrounds (era 100 or 300s) and a sub - to be acquired.The aim is to have the flexibility of playing music through the era 100/300s in stereo with sub normally and while watching Tv have the soundbar and the era’s as surround speakers with sub.I can't seem to find any information on whether this flexibility is possible. Any feedback/recommendation on the above would much appreciated.Thanks 

I can’t figure out how to program the sonos to start and end automatically.  IE:  start playing pandora at 8 am and end at 5 pm.  The system is accessed via wifi and controlled thru a mobile phone.  

My sonos installation was stable with S1 version. My phones/pads obliged me to upgrade to S2, impossible to use S1 anymore. Only the play:1 has been detected after installation… I used a sonos bridge which is no more usable ! It is said on the website that S1 is still useable, but it is not the case for my apple devices. Has anyone got an idea or experienced this problem ?Thank you for help 

Building new home and wanted to use Sonos.  Can they supply ceiling surround system w/ out soundbar.  We did not want to have exposed speakers.  Have you seen a soundbar being hidden behind a wall.  I have 12’ ceilings in family room and size is 21’x21’.  I thought I could put sub in cabinet with metal mesh.  What are my best options?

AirPlay was working fine in my Sonos Amp but recently I plugged my Sonos amp to an Ethernet cable to activate Sonosnet and get more reliable connection with my devices. However, I am now no longer able to stream to the Sonos Amp via AirPlay I tried restarting, turning off the wifi and back on. Also tried other recommendations I saw to turn off cellular and Bluetooth (not sure why that would affect it) but nothing works… any recommendation? Moderator note: Edited your typo in the title, then trashed your, now irrelevant, follow-up comment. We don’t normally edit posts, but in this case there was an obvious benefit for others who are searching the Community.

Let Play Theory3 sonos amps and a beam Wireless is setup for beam Sonos 1 wired to the network [storm?] 2 sonos amps and a beam Wireless is setup for beam Sonos 1 local setup to surround with Sonos 2 rack in surround Distance too great Sonos 1 and Sonos 2 are wired to network  Surround is working [storm?] Does Sonos 1 and Sonos 2 instead need to be wired directly to each other [storm?] 10 sonos amps Wired in daisy by AV company Home owner buys a play one and sets up on wifi [Storm?]  Seems like many ways things can go wrong with any wired situation in the real world of plug and play technology. Hoping we can all get a better understanding. Some frustration that the system is so delicate and isn’t more adaptive to its network environment and provides no real debug log

Resetting up my Sonos Arc and wondering if the included Arc cable is in wall rated. Also, would I be able to be use a Rocketfish 4K in-wall instead?