Fix & Optimize

Mon frere qui vie chez moi a acheté un donos beam.Etant déjà propriétaire dun compte sonos il s'est créé un compte avec son courriel. Mais il apparaît sur mon compte et est incapable d'être seul sur son compte.  Comment faire pour avoir 2 compte distinc et indépendant ?

Hi, I have Gen 2, sub mini and 2 era 100s. all working perfectly. I have in principle from ‘she’ permission to have ceiling speakers but I’ve read that I cannot add ceiling speakers to my system. is this correct? 

My Playbar worked great yesterday. I've had it for 9 years. Today bam! No sound. Nothing happened. Everything else plugged into the same surge protector is fine. But when I contacted customer service and troubleshoot it. The only solution they can offer is buy something new. They did offer me 15% off the to upgrade.  I paid almost $800 for that it should last longer than that or the warranty should last a lot longer than 24 months.  Does anyone know somewhere that can repair it?

Hi all,I’m helping my friends get their Sonos system setup.  They have an Arc Ultra and Sub 4 hooked up to their TV, two Era 100s in a separate room, and a Move.  Ideally, when they listen to music, they would like for it to play through all of the speakers, but when they watch TV, that would exclusively play through the Arc Ultra and Sub 4. Of course, they could manually add and remove speakers through the app depending on what they’re listening to, but that would be annoying to do that multiple times a day. It seems like there must be a way to set it so that the default for playback from the TV is through the Arc Ultra, and the default for listening to music is through all of the speakers, but I cannot figure out how to make that happen. thanks!Ben

Hi!  Does anyone know if Sonos will ever implement the ability to save volume settings? I balance out speakers throughout the house and then someone uses it making all speakers the same level.   Additionally, the ability to have custom presets for the volume would be ideal - Dance Party, Background music, etc., where there are different expectations and volume balance between each speaker and room.  This would be easy enough to implement even if it’s a locally stored settings file.  Oldest post I found bout this is seven years old, and there are hundreds of others, so clearly not a priority even though it’s a whole home system. Thoughts?

This could not be a simpler scenario that I’ve ran into massive problems trying to solve. I have a Sonos Move (gen 1) pair set up on my home wireless. Everything works great.I want to connect that pair to a new network. Both wireless networks are active, so I want to temporarily switch them. I want to “tell” the two moves to reconnect to the new network. I want to do this without factory resetting the two Moves.I have my phone and it’s connected to my new network. What do I do?

Hie everyoneI have a TV samsung, no 3.5 jack nor Bluethoot, it has HDMI arc and Optical audio, I have Era 300, I tried an adapter USCB-C to HDMI, it does not works, any idea how to sent audio from TV to Era 300?

Peut-on utiliser le sonos Era 300 uniquement en Bluetooth si le wifi de ma box internet est en panne?puis-je l’utiliser en Bluetooth si je la place chez un ami, pour la soirée ?

When I look at the albums now in my library and the album has multiple artists it is split into many entries in the display. Effectively making the album view useless at it is not possible to play one album with multiple artists (and it it not reasonable to try and make hundreds of play lists one for each album manually).This is not how the album view worked in the old app :(

I tried multiple times now to connect my 2 seperate Roams to the S2 app but cannot see them in the app. I have reinstalled factory settings on both. I have eloaded/re-installed the S2 app. I have pressed the power button as described in the support but nothing works. Pls support!

Hello Everyone,I woke up today to find that my Mac Controller could no longer find my Sonos system. I reset Sonos Boost, router and the Mac controller but no luck.  System error says router is not in range and it is right next to my Mac. Is anybody aware of anything going on or have suggestions on how to resolve? I did notice an update to 26.1 of Sequoia as I was heading out the door today and perhaps that will resolve.  I am not sure if related, but I also noticed issues recently with my Mac and sites that use javascript. Perhaps all related? Thanks all in advance. 

Hello,I am using Sonos Ace in my business PC for business calls through teams.I am experiencing issues when I am in a teams meeting, I lose WIFI connectivity and Bluetooth connectivity.The network card in device manager has a caution triangle indicator and I need to re-install the driver every time. This happens 2-3 times every day.Could you please advice for troubleshooting this issue?I do not know if it is a driver issue from Intel but I do not have any problems when I connect my previous Bluetooth headphones  

CBC Music has been broken since the app update. I really miss the music streams that used to work perfectly before — I’ve been checking regularly to see if the issue has been fixed, but now even the live channels (CBC One and CBC Music) won’t load.It’s disappointing that we’re heading into another Christmas without access to the music that’s been part of Canadian tradition for so many of us. It feels like Sonos has forgotten its Canadian users. Please fix this — it’s long overdue.

I’ve used a local add free radio station for my alarm for many years (DR P1). Recently, adds from Tune In began to play every morning. I then deleted Tune In from my stations, but it kept  playing Tune In adds. Every time i try to set-up the alarm using the local station it reverts to chime - or if i choose the station via Sonos Radio, it plays the adds from Tune In (even whithout it being in my stations).This is VERY annoying. Is Sonos becoming an add based system?

I’ve used a local add free radio station for my alarm for many years (DR P1). Recently, adds from Tune In began to play every morning. I then deleted Tune In from my stations, but it kept  playing Tune In adds. Every time i try to set-up the alarm using the local station it reverts to chime - or if i choose the station via Sonos Radio, it plays the adds from Tune In (even whithout it being in my stations).This is VERY annoying. Is Sonos becoming an add based system?

So, my previous setup was a 6 year old Samsung TV connected to a Sonos Beam Gen with inputs from a PS4 and Sky Q. I managed to get round lip sync issues using a Toslink adapter.  I recently updated to a Samsung QE55Q7F2AUXXU, and a Sonos Beam Gen 2 with the same two input devices. I found that the lip sync issue was present on this device too. It is worth stating that this TV doesn’t have an Optical Port despite the manual stating differently.  I searched online for a solution, and despite changing settings on the TV, Sky Q, and the PS4 (DVDs and BluRays), I still experienced lip sync issues. I purchased a couple of HDMI audio extractors and whilst the lip sync issue was resolved, I lost some functionality with the TV remote because the Beam wasn’t recognised as a fully connected audio device.  I then decided to do a little more research and after some trial and error, I have resolved the issue without the need for any other technology.  It turns out that after you’ve selected all the

I have been receiving the error message below in the Sonos app for the last few weeks whenever I try to listent to the CBC content provider through the Sonos app. 

My Boost has recently died, forcing everything onto my home wi-fi (it seems my Move will share it’s Wi-Fi settings with the rest of the system).Before I realised my Boost was dead I have struggled for months with the Sonos system - every time I used it different speakers were missing and even the ones that did appear would rarely work correctly. Voice assistants have been awful. Now I learn that new Sonos products like the Era 100 and Era 300 don’t use SonosNet!Given the truly atrocious performance of my Sonos system on my home Wi-Fi I cannot believe that future Sonos products are not going to have the option to use SonosNet (mine was rock solid for over a decade - never any problems). Is it possible that Sonos are going to drop the use of SonosNet entirely? If so, I’m afraid they have lost me as a customer.

Hi Sonos team,I wanted to send a quick note now that I’ve switched to the Sonos Ace — and first, sincerely, congratulations on such an impressive first-generation headphone. The comfort, noise canceling, sound quality, build, and overall polish are excellent. I’m genuinely pleased I made the jump.There is, however, one small UX feature that I deeply miss from my previous Jabra headphones, and it’s the only thing keeping the Ace from feeling perfect for me:Press-and-hold Volume Up → Skip to Next TrackPress-and-hold Volume Down → Skip to Previous TrackThis gesture became second nature over years of use. It’s intuitive, requires almost no precision, and works reliably in every situation — while walking, traveling, or listening in bed. I never had to think about it.By contrast, the traditional double- and triple-tap method, while familiar, feels clunkier and much less reliable in practice. A double-tap can sometimes be misregistered, and a triple-tap — especially on over-ear headphones — i

Bonjour,Actuellement en rénovation de ma maison, j’ai pour projet d’installer un home cinéma SONOS dans mon salon.Je viens vers vous puisque j’aimerai avoir des conseils concernant les futurs enceintes qui iront parfaitement à mon salon.Je souhaiterai installer la Sonos Arc Ultra sous mon téléviseur, (peut etre) le Sonos Sub mini, et deux enceintes qui seraient positionnées derrière le canapé accrochées au mur (le canapé serait collé contre le mur aussi)J’hésitait donc entre les ERA 100 et les ERA 300, mais j’ai peur que les Era 300 fassent “grosses” au dessus de nos tetes (quand on sera dans le canapé) et que le son ne soit pas bien dirigé vers nous.J’ai aussi vu les modèles encastrables, mais le tarif ne sera pas le même.Sachant le le salon fera 20 m2, il s’agira d’une petite pièce.J’ai réalisé une maquette en 3D sur le logiciel Sketch’up que je pourrai vous fournir ca pourrait vous aider à me conseiller.J’ai aussi une autre question concernant le raccordement électrique des enceinte

Hi everyone, I have a Sonos Playbar that shows a solid white light immediately after plugging in the power (not flashing). Nothing else happens — it doesn’t boot or respond. I connected a JTAG interface and it only outputs “NAND Boot…”. It seems like the u-boot bootloader might be corrupted or not starting properly. Has anyone encountered this issue before or managed to recover a Playbar in this state?Would it be possible to reflash the u-boot using a programmer, and if so, what tools or procedure would be needed? Thanks in advance for any help or advice!

We have successfully been sending iPlayer Radio or Spotify from an iPhone 13 (now iOS 26.1) to a Sonos Move, or to our Sonos Beam for some years via Airplay. We have Deco Mesh WiFi and the signal is strong. Since late November or early December 2025 we are finding that the music will stop after 5-10 minutes and needs to be restarted on the iPhone. It will then work ok for a further 5-10 minutes before stopping again……and again. We have an Apple TV connected to the Sonos Beam, and if we Airplay via that we get no interruptions. The Decos, the Beam and the Apple TV are all wired to the same network switch.Has something changed recently?

I have a play 1 upstairs and a play 1 downstairs. I've had them for years with no problem but then the downstairs one wouldn't update. I've went through all the help advice, reset the play 1, linked with cable and nothing is working. I've phoned sonos who are no help and said I need to phone virgin media. Has anyone had this problem and was able to sort it, thanks 😊 

I wanted to share my recent experience with the Era 300 and hopefully get some visibility from the Sonos team. My original Era 300 was purchased brand new, but it developed the common grill separation issue that many users have reported. Sonos support agreed to replace it, but I was surprised and honestly disappointed to learn that they were sending a certified refurbished unit as the replacement — even though my original unit was only a few months old and was a brand-new retail purchase. I tried to stay optimistic, but unfortunately the certified refurbished unit I received also arrived with a defect. The top/back grill is noticeably misaligned and does not sit flush with the housing. For a product labeled “certified refurbished,” this type of cosmetic flaw should not make it through quality inspection. So at this point, I’ve received two defective units in a row: my original brand-new Era 300 the certified refurbished replacement  Sonos has sent me a return label for the refurb, but

I just did the updates on the ERA 300 and the ERA 100s.I use the Apple Music. I downloaded all my music in the highest quality.Thank you.