Fix & Optimize

I had a split system. on S1 app was two ZP 100.on S2 app was playbar, an two one’si updated WiFi network and created S1 as above then set up S2 as above. when I went back to use S1 system all components have disappeared and S1 now says all components can use S2. where have my S1 components gone?can I get S1 working again or will I have to downgrade S2 components to S1 set up as S1 then split system again?if the latter what a pain and mess up!

Good morning, I am testing my alexa integration and I have an issue: multi room soundsMy setup:Living room: sonos arc with “built in alexa”. My son’s bedroom with a echo dot 5th gen and an old sonos playbar as a speakerBoth set-ups work pretty good with their alexa (either integrated or via echo dot) but one command:Sonos arc/playbar alexa commands:play music in the living room: works play music in son’s room: works play music everywhere: doesn’t work Sonos app shows both speaker are playing correctly Playbar won’t play any sound If I give the command from Snos arc with “Sonos AI”:play music everywhere (via sonos “AI”): worksSince the alexa command works de facto (sonos app showing both playing) I suspect it has something to do with some sonos app bags.Anybody would have an idea on how to solve this ? Thanks a lot.

Hello! Recently, the iOS app stopped making it easy to play music at the same level on every speaker in every room.  Until a few weeks ago, I would select all speakers, drag the volume slider for everywhere down to zero, and then back up to where I wanted it for my music. Now, individual speakers remember how much higher they were set and none of the numbers align. Is this a bug? Intentional? 

In the latest iOS app (80.17.14), the entire ‘Security & Privacy’ section is gone from account settings. This is where the ‘Personalization Services’ section used to be. There is now no way to disable listening history or prevent your data from being captured. Does anyone know what the hell happened? BEFORE  AFTER  

I've read plenty of posts experiencing the same as me. Dropouts for a split second streaming music to Move 2. The solution for me on Samsung Android is to go into developer settings and change to SBC from AAC. I usually get at least one dropout every 5 mins. Now I've not had any in 20 hours. I was on the brink of returning the unit but now I'll keep it. Hopefully this will help some in the community

I’m part-way through moving my sonos speakers to a new vlan and wireless network which meant resetting the Play 1s and part way through the app updates to the latest version. I wish I hadn’t.Using 80.17.09-release+20250220.d797378 on Android I now can’t add a speaker or create a stereo pair. When I click the cog (top right) no matter which button I press in the Settings screen, the whole app locks up completely. I have no choice but to close it.I’ve restarted my phone, cleared the app’s cache, restarted every other working speaker which is in my Sonos setup but nothing helps.I also noticed that when the Sonos app is minimised and I maximise it, it kind of judders rather than being a smooth transition.Does anyone have any hints as to what I can try to get speakers added and a stereo pair created with the latest Android app? thanks  

Hello, I’m trying to summarize the problems with the music library, at least as far as I’m concerned.I’ll describe my scenario: QNAP NAS with a library of about 17,000 files, organized into folders by artist. I use SMB protocol v2 and v3. I have 2 SONOS Play1, 1 Play 5, and a soundbar + SUB. I’m using the new Android app.The issues I’ve encountered with the library, which frustrate me quite a bit since I purchased SONOS years ago specifically for managing the internal music library, are as follows:- When I start a playlist (for example, of 300 songs), the queue populates with 64,000 tracks, repeating the playlist in a loop.- In the alarm configuration, it’s no longer possible to set a playlist, only the buzzer or external services (spodify, sonos radio, ecc...)- Difficulty adding songs to the queue.- Cannot play music from an entire folder (selecting music library - folders).- Cannot find podcasts on Spotify.- Radio stations often do not start.- The status light on the devices remains

I am at wits end, two hrs on phone with support and they still do not understand the issue I have a number of sonos units, port unit wired to home network, other Play:5 (Gen 1) S1 devicesThe play 5 units cannot access music on my local library . It seems it happened after a recent firmware update. I’ve used wireshark to trace the issue. Looks like the firmware in the S1 units do not send a proper filename/path to the smb server. See screenshots of the traffic to the one unit that works and the Play5 that does not work. Hope this is picked up by support via this channel. I could not get the issues across via the phone, very painful conversations !!To Play 5 that does not work: 

Hi, would appreciate your thoughts before buying an Ultra please.I’m looking to stream music from a Synology NAS (DS223j) to the Arc Ultra and then out to 2 pair of Edifier speakers (R1700BTs), where one pair would connect as front left and right and the other pair similarly as the rear speakers.Ideally this would be controlled by Alexa.Is this possible please ?Many thanks.

First, I apologize up front if this has been asked/answered in other threads.  I have done searches but nothing directly comes up for my questions that I have found. I currently have a great room and purchased an Arc Ultra soundbar (in use with latest generation Samsung Frame TV connected via HDMI/ARC) in the Living Room space.  It sounds great, but obviously on the other end of the room you really have to turn that soundbar up loud to hear it, which becomes uncomfortable if in the Living Room space.  Was thinking of adding Sonos ceiling architectural speakers into that area (the kitchen) to keep sound levels reasonable.  However I am learning about the latency that will become an issue.  It seems like there is a creative way to solve this issue, and am trying to figure that out.Some options I am considering:HDMI/ARC Splitter or distributor - What if I send the same signal from the Frame tv to both the soundbar and the Sonos amp driving the ceiling speakers via a splitter.  Could this

Non riesco a effettuare l aggiornamento sull app sonos

Hello!I have two older Sonos Play:1 speakersMy system is MacOS Mojave 10.14.My music files are on an external SSD named WORK. The folder address is WORK/Music/iTunes/iTunes Media/MusicI followed the different Sonos and community tutorials. To add my files, I still have an error 913. However, I followed the tutorial and activated file sharing and set the rights on the shared folder WORK.Then I entered the line //volumes/WORK/Musique/iTunes/iTunes Media/MusicNothing to do: error 913Thank you for your answers!

Do someone know how to make sonos works with startlink.(much better from some dsl providers) and speed really good.- i know starlink says that satelite connections does not work but dsl yes..  i have tested makeing a bypass mode on starlink gen3 router to my own , but this does not help.  apreciate help to sort this issue out .and by the way Denon home works perfectly well with starlink.. 

Bonjour, je dispose d’un ensemble sonos arc / sub et sonos One x2 je voulais savoir si c’était possible de diffuser mes vinyles sur mon système sonos ? Si oui, comment ?  merci de vos retours  Moderator edit:Google Translate- Hello,i have a sonos arc / sub and sonos One x2 seti wanted to know if it was possible to play my vinyls on my sonos system? If so, how?thank you for your feedback

Sonos voice control should be compatible with Govee. It would make it way easier to be able to control my Govee lights with my Sonos. Or at least Sonos should have add google assistant back. 

Hello, The Sonos App on Android is no longer functional when it comes to playing Playlists stored in a Synology NAS. We are only able to play one playlist, but we can see the others. We have attempted several remedies, including:Deleting the Music Library path in the app and re-adding it Manually deleting the .m3u files in the NAS, and resyncing them ReindexingThis solved *nothing.* In fact, there are now double listings for the playlists in the app, even though each file is only there once. Has anyone else experience something similar? Please chime in if you have, especially if you have a fix for this issue. And *yes,* we are using SMB 2. on our NAS I apologize if this comes off as frustrated, but frankly this is, on such expensive equipment.

Long time Sonos Customer - Back to the days before even ZoneBridge, Circa 2008. Over the years system has expanded into a hybrid of Old School + New Age.Old School - Zone Amp (ZA) and Zone Connect (ZC) wired to Stereo Amp & Speakers.New Age - Beam Gen 2 and Play 1.Each half works great in their own right controlled by old/new Sonos AppsHow best to add Turntable (TT) with integrated preamp. House setup dictates connection to ZA. Not interested in Bluetooth TT model. Goal is high quality audio to all devices, specifically Play 1. Overall Sonos configuration - Three different rooms with ZA/TT in Room1, Beam & ZC/Stereo in Room2, Play1 in Room3. (Might be persuaded to add inexpensive Sonos portable speaker such as Roam 2 (w/BT) if helps meet goals)Also wondering, any way to stream Sonos "sources" directly on Android phone (running Sonos App) for listening through wired headphones?Finally, probably discussed ad nauseam and futile but would be really great to "integrate" Old w/New wi

I am very disappointed with Sonos. For years I have enjoyed using their products. But now, the darn controller will not find my system. I have done all of the suggested things and no joy. Rebooted everything. Nothing has changed on my system. It just wouldn’t find my Sonos system. So I uninstalled the controller and reinstalled it. No joy. Previous to this issue I was unable to connect to my local music library on my PC. Anyone else gone through this? Any help would be greatly appreciated. I would hate to have to start over with new speakers.

Hi I have my Sonos Arc Ultra connected to my lg g4 and the sound dips out only for a second or two but on a regular basis.Ive done all the disconnecting and reconnecting, checked and altered any settings that required changing and still does it.even tried a brand new hdmi cable tonight that I ordered specially and no joy.My old Arc connected to the lg g1 did exactly the same thing, starting to drive me a little crazy now.What is going on, anyone else had these issues? 

Is it possible to set a max volume so my kid don't bother the neighbors when I'm at work? 

Are any subwoofers compatible with my Sonos One Gen 2?

i have just purchased 2 subs gen 1-2 not sure thinking i could play music straight from my phone so is that possible or do i need to buy more equipment 

Hi guysWell finally after nearly 12 months and countless updates to S2 app have now have full functionality on my Pixel 6a phone. I had contacted Sonos support on several occasions to fix the problem I was having. That was I could not “manage” my Sonos system on my pixel 6a, whereas I could on my iPad and even on android phones running older android version. But today, finally that issue has been resolved YAH.Thankyou. 

it had been working fine and was connected to my home network and now it cannot find my system on the network

Hi Sonos Community,I currently have a TV setup in my living room consisting of a Beam Gen 2, a One Gen 2, and a Sub Mini.I'm considering adding another speaker to enhance the room’s sound while also having the flexibility to take it outside into the garden or another area beyond my living room. That’s why I’m looking at the Move 2, as it offers Bluetooth connectivity and portability.However, I’ve come across some posts suggesting that the Move 2 might not pair with a Sub Mini. I’d love to know if this setup will work seamlessly when watching TV or listening to music, or if I might run into compatibility issues when integrating the Move 2 to my setup.Any insights would be greatly appreciated. Thanks!