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Ian-James
Contributor I
Mar 9, 2025 12:40 AM UTC
Answered

Can't access Amazon Music Unlimited

Yesterday I could access Amazon Music Unlimited as well as TuneIn thru my Sonos speakers. Today all requests to Alexa get the response “sorry that device is offline”. I have checked my Amazon Acct which shows my subscription is current. Amazon can be played through the app on my Android phone. On the Sonos app Content Services show Rova, Sonos Radio, and TuneIn. I searched for Amazon Music on ‘Add Content Service’ but got result ‘No results for Amazon’  

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Airgetlam
AirgetlamAnswer
Mar 9, 2025 3:10 AM UTC

Couple of suggestions. First, try a reboot of both your router, followed by your Sonos speakers. Second, double check that your location is set properly on your account at www.sonos.com.

Finally, if neither of those help, I would recommend that you submit a system diagnostic within 10 minutes of recreating this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

Bruce
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3 replies

Airgetlam
AirgetlamAnswer
Mar 9, 2025 3:10 AM UTC

Couple of suggestions. First, try a reboot of both your router, followed by your Sonos speakers. Second, double check that your location is set properly on your account at www.sonos.com.

Finally, if neither of those help, I would recommend that you submit a system diagnostic within 10 minutes of recreating this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

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Bruce
Ian-JamesAuthor
Contributor I
Mar 9, 2025 3:43 AM UTC

Thanks Bruce.

I'll see what happens and let you know 

Cheers Ian 

 

 

 

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    Ian-JamesAuthor
    Contributor I
    Mar 12, 2025 8:57 AM UTC

    Hi Bruce 

    Something has worked. Everything is back to normal. Thank you everyone who offered advice 

    Cheers Ian 

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