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SONOS Play:5 Gen 2 Playback problems after I changed location of speaker

  • March 10, 2025
  • 3 replies
  • 86 views
M

I moved my Play:5 to another room. After that it kind of ended up in a hickup.
I try to describe my problem. If I start playback of music from the Sonos App or via Airplay the Sonos indicator light toggles between orange and white. When I touch the play button twice it starts to play.
As long asI don’t pause the music play on. Switching to another track works aswell.

But when I press on pause and then start the music again the blinking starts again and I have to double touch the play button on the Sonos again.

Is that a known problem? What can I do? I already did a factory reset. I moved it back to the old location. I tried Ethernet Cable. Same problem.

Best answer by Airgetlam

In that case, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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3 replies

R
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  • Rhonny
  • Prodigy II
  • March 10, 2025

Have you tried turning off the Sonos and the router at the wall. Then turn the router back on and let it fully boot up, then turn the Sonos back on?

Airgetlam
M
  • mcousin
  • Author
  • Contributor I
  • March 11, 2025

I tried that, but it didn’t solve my problem.

R
Airgetlam
  • Airgetlam
  • Answer
  • March 11, 2025

In that case, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
R
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