Fix & Optimize

Hi everyone. Apologies for the elementary vocab/understanding. I am not super savvy on tech. Anyway, I used to live in an apartment and had a Beam Gen 2 and Sub Mini. My Wi-fi was Verizon fios gigabit connection. I had my Sonos products hooked up to my LG Oled c1 and my phone for Spotify. Spotify used to run on that seamlessly. I never had any issues jumping back and forth between playing Spotify content and listening to something I was streaming on my TV. I just moved to a townhome and upgraded wifi to Verizon’s new 2 gigabit connection. At first there were some weird wrinkles with our new connection (content looked blurry/wouldnt load fully) but now that seems to be sorted out. However, I am experiencing major lags in my spotify streaming. I will start a song and won’t hear it start playing for a good 3 seconds after. If I jump to a part in the song, it won't respond for a few seconds. Apple Music works very well. I am just confused because it used to work perfectly well, now I am ex

Sl one n arrive plus se connecter à mon compte merci de votre aide Moderator edit:Google Translate- Sl one can no longer connect to my account thank you for your help

V16 still doesn’t support playing the new “Favorite Songs” Apple Music service playlist. Although the Favorite Songs playlist still appears at the bottom of the Apple Music playlist list in the Sonos app, selecting it still generates the “No selections are available” error message.

Hi, I'm having trouble connecting to my Western Digital Nas drive. Every time I try to login in it throws up this message? Hi, I'm having trouble connecting to my Western Digital Nas. Every time I try it throws back this message?Any ideas?

Hi i have just purchased a denon pma 600ne and need a new set of speakers to match with it. I'm also thinking of getting a sonos era 300 and i was wondering whether i can use the eras to listen to the cd and turntable hooked to my denon amp. Can anyone enlighten me whether it's possible and how to do that if it is?

Hi all,A few days ago I bought a SONY XR-75X95L to replace my old SONY KD-55XD8005. On the KD-55XD8005 I could listen to SACD format CDs (UBP-X800M2 and the SONOS Arc / 2x Sub -Gen 3 / 2x One -Gen 2 ) perfectly, but with the X95L I can't listen to anything. Checking on the internet I have read that the SACD format has a very strict form of copy protection and requires the TV to play / pass it on, it involves a "chip" in the TV and very few have it. could this be the problem?Thanks and RegardsAngelo

 Advice needed.I currently have an Arc (behind the camera) plus Gen 2 sub (behind the couch) plus a pair of One surrounds on stands (shown) and just upgraded the One’s to Era 300 (which arrive tomorrow).   The floor displays what happens when our dog gets a new squeaky toy.   The right side is open to the dining room with a wall maybe 12 ft away. Right now when I tune the system I sit in the middle of the two surrounds for the initial settings but when people sit next to either surround it is too loud with the surround by their ear.   I also bought new stands for the Era 300’s but now I’m wondering if I should wall mount them.   I’d rather not. I was also thinking of moving the couch toward the TV a bit (maybe a foot) but the better half will strongly object. Anyone have a similar setup?   

Alexa isn’t fully working on my era 100. I can’t control Spotify using it. Ive checked the Alexa app and my era 100 is on there but doesn’t seem to be linked as a speaker. When I ask Alexa to change songs , on my era, it tells me that it can’t support the stream and to add my era 100 device. Very strange. 

Anteriormente tenía una biblioteca musical en una carpeta de un disco en red WD modelo MyBookLive de 3Tb con un tamaño de 473Gb (65.000 archivos en 2250 carpetas) que estaba utilizando sin problemas desde hace tiempo, pero al intentar actualizarla no me ha dejado diciendo que "la carpeta ya no estaba disponible o la dirección era incorrecta", por lo que la intenté renovar y se ha borrado. Ahora sólo me ha dejado crear otra con un máximo de 7Gb con el mismo o cualquier otro nombre en la misma dirección de red.

I am setting up an outdoor theater with the intention of creating a 4.1 surround sound experience. Both front and back channels will be powed by two separate Sonos Amps connected through ethernet but in two separate locations from each other. One will be in my house and the other to our Gym that is 50 feet away from the main house. Both Amps will be powering separate pairs of JBL Control 25 speakers. My subwoofer is a JBL SB 210 powered by a Crown XTi 4000 amp. My subwoofer will be located under my deck and will need to connect to my rear channel Sonos AMP VS my front channel amp. My question is. Will I be able to get the same full cinematic bass signal from my rear channel amp as I would if it was connected to the front channel AMP. Or… will I only be getting the bass signal from what ever was mixed for the rear surround. I would like the full bass experience without needing to trench 50 feet of speaker wire just to connect my sub to my front channel amp.

My Sony TV (77" A80CK series) is connected to an Amp via ARC, which works fine. It uses the on-screen External Speakers control for sound.When I set the audio output on "TV Speakers," it starts playing through the TV Speakers, but then a few seconds later it says "switching audio to external speakers" and it plays the audio only through the External Speaker, which is my Sonos Amp. The Amp doesn’t seem to relinquish control back to the TV. I’ll say that for a few months it worked just fine. Seemed to stop working after a Sonos autoupdate - I since switched off auto updates and now only manually update Sonos.I’m going to setup an old receiver here instead of the AMP to test it. Has anyone tried this? I doubt this is an issue with a normal amplifier but I’ll find out. My current workaround is to unplug the HDMI cord to the AMP, but I’ll likely need to add an HDMI splitter. We need a discussion on this and Sonos needs to confirm what they can do to fix. This is a issue that others have rep

The “S” has fallen off my Move 2, so it just says “SONO” and a little glue mark, can you get replacement letters form anywhere? 

HiIf you are having issues installing the Sonos app on your Mac with Apple Silicon the following link should help. It’s an official Apple article:https://support.apple.com/en-us/HT211861After a successful installation I further suggest you give it permission to update by going to:Apple Icon Upper Left Corner on Menu bar System Settings General Privacy & Security App Management Click Plus Sign (+) to add Sonos App * * The app should be found in your Applications folder. If not it wasn’t properly installed.

Hi,I am wondering who is responsible for implementing the individual music services in Sonos, e.g. Apple Music?Actually I changed my music service from amazon music unlimited to Apple Music.But the navigation and the options for selecting music, genres and playlists are an absolute disaster.In amazon Music it's very simple and with just a few clicks I can select playlists by genre or mood. So there are three steps in amazon music and then a lot of different playlists.  In Apple Music, on the other hand, it is not even possible to select playlists, not to mention genres, on the Apple Music start page. This is the complete starting point of Apple Music. There is no possibility for choosing Genres/Playlists - the playlists on top are only my own chosen ones in my personal music library: It's practically impossible for me to discover new music from the Apple Music home page, because the "standards" that otherwise appear, such as Top 100, are of no interest to me at all.As I only listen to

I had four Play 1's on an S2 system, and recently acquired two Play 5's, which I had on a separate S1 system. Everything worked fine until I tried to Reset the Play 1's and add to the S1 system. Not sure, but I may have missed a step before deleting the S2 app. I have one Play 1 connected to router via network cable (I'm adding them one at a time) while the S1 system searches for it to add. S1 finds the Play 1, but the only options I get are "Review your options" and "About downgrading to S1". I view both "Review" and "About", but then see no option to continue. Solutions appreciated!

Hellowhen I play from my phone YouTube music on airplay I cannot play music on the devices with no airplay (play3) despite having matched them with airplay devices from Sonos app. How can I solve this? Thanks for helping 

Currently enjoying my living room music via two fives grouped with a beam and two ones. The sound is deep and rich but will a Sub improve it further given I have the two fives in the set up?

I’m new to the chat thing….i have a mesh system for internet in my home…half of the speakers drop off every morning at startup….so damn annoying….I have a pair of Era 300s a pair of Fives and a Sub…..Sonos checked the system out via their system in California, they claim it’s seamless and checks out good on their end…any suggestions for how to fix this problem…? Thanks, Ben

I renovating a new house and plan to install a Samsung Frame TV. I want upgraded TV sound, but don’t want a soundbar. I will have Sonos Amps hardwired to various speakers throughout the house, including a pair of in-wall speakers near the TV. I would like to be able to push TV sound through these in-wall speakers, and still be able to drive music through them from one of my Sonos Amps (but not at the same time of course). I have no idea how to set this up. Any suggestions would be greatly appreciated.

Hi there, recent issue with my S2 system, after adding a few more albums to my 22K track music library stored on my NAS it continually failed to update throwing the  "//{nas path}/Folder/" is no longer available error, sometimes immediately sometimes after a few minutes of indexing. Surprisingly my S1 system (on the same LAN) can read and index the NAS share with no issues. My S2 system comprises of a Port (ethernet connection) and a Roam. My S1 consists of a Connect/ZP, a Play 5 and One SL. Sonos have acknowledged there is an issue but cannot advise of a timeline for a fix.If I create a small library on the same NAS with a few albums the S2 system can index it. I’ve seen some similar posts with the same issue including suggestions of changing the library structure into a number of smaller chunks but this isn’t acceptable for me.Other suggestions welcome, or keen to hear if others are having the same issue.

Hi,I have a strange issue with my Sonos Beam and Alexa. Alexa is linked correctly in my Beam and responds to all my commands except for the ones to control smart devices.Things that are working fine with my Beam when I ask Alexa:Play music in spotify Weather forecast Open Skills Execute my Routines Play radioThe only thing that is NOT working is the control of smart devices such as switches or lights. If I ask Alexa to turn on my bedroom, it answers “I cannot find any device or group called bedroom”. But the same command on other Amazon echo devices that i have at home work fine. And this happens with any device… It’s really strange because the routines execute just fine, even the routines that turn on some lights…This initially worked fine for about 1 year, but then stopped working in the last couple of months. So i don’t know what happened in between.I contacted Sonos support and we unlinked the Beam from Alexa completely and added again from scratch with the same result. We also tri

The Sonos app on my iMac tells me it has found an update. I go through the process and it says “Sonos Update failed. An unexpected error occurred, please try again”.I’ve deleted and reinstalled the app and it still tells me there is an update and then takes me down this endless loop.  

Hi all.Just joined this forum. I’m hoping someone can help with my question. I am about to embark on a home renovation project. I have a Sonos Arc that I want to be able to switch between either a Samsung OLED TV and a BENQ W1800 4K projector.The TV and projector both have eArcWould i need some kind of device to switch between the inputs to the Sonos Arc?

My Sonos S1 app on IOS is asking me to update, but when I click the update button I am taken to the S2 app update on the App Store. If I search for the S1 app on the App Store, no update is available. I have a Gen 1 Sonos Connect so can’t use the S2 app. Any help with this would be greatly appreciated.

If my neighbor doesn’t like my music I have to go to Sonos and create new password and email