Fix & Optimize

Hi everyone,I’m running into an issue with my Sonos setup and wanted to check if anyone has experienced something similar.After making some recent network/setup changes, my speakers are occasionally showing up as “not found” or taking a long time to connect in the app, even though the WiFi connection seems stable.What are the most effective troubleshooting steps you’ve found for resolving intermittent connectivity or device detection issues in a Sonos system? Also, are there any network settings or router configurations that tend to cause these kinds of problems?

I have a Sonas Arc Ultra Soundbar connected to a Sony - 65" Class BRAVIA 2 II LED 4K Tv.Bottom Line Up Front:  Volume Dialogue Fluctuates Between Cable Box and Streaming Apps BADLY.  I’m having trouble with the sound as it relates to the cable box (and certain shows on steaming apps).  When watching a game (NBA) for example (cable box), it sounds like the announcers are talking out of a tin can with barely any dialogue volume. However, when I watched a movie on a streaming app, it sounds better than a movie theater!Not sure what I’m doing wrong, but I’d like consistency. Can anyone help?

Why is Sonos ignoring YouTube music as my default music service when I am specifying it as my default? It is not an acceptable service to default to Spotify when I have not chosen that as my default option. I have seen other queries dismissed by saying Youtube is not supported but obviously it is supported as a service and I can select it as my preferred service?So make it PREFERRED.        

When the speaker is charging a flashing white light appears, but as soon as the cable is unplugged the light goes off and nothing happens no matter how long the power button is held.I hadn't used the speaker for several years and charged it for many hours because of that, but it doesn't respond to anything - neither when charging nor without.

Hi all, I have tried updating my Sonos app, but the apple App Store no longer lists it as an active download, and doesn’t even have any reference to it. Does anyone know why?

Is there a way to turn the autopause feature off? I found it a bit 'sketchy' at times when wearing a beanie or hat of some sort. Which in these colder countries like Finland where i live is quite unavoidable to be without at times.  It 9 out of 10 times pauses if I turn my head a certain way if I'm wearing a hat. 

Hi all. I hope you can help.  I have had a Sonos system successfully for ages, and recently added a Roam SL. on set up all goes ok, and works for a while, then it decides to drop off the system. It is visible in the app, but whenever I try to play something it states “connection timed out” and I can’t see the volume slider - just a thin white line. i have sky broadband with a deco mesh system. I have a Sonos product plugged directly into the router.   

Anyone else getting this? When you click the play triangle, it shows the square stop for a moment (which shows when it’s playing), and then goes back to the play triangle. The infinite mix channels are fine, but Live on 1 and Live on 2 are not working.

Hello everyone I’m new to the Sonos community and would like some guidance before posting my issue.I’m currently experiencing a problem with my Sonos setup after recent changes/updates, and I’m not sure if it’s a settings issue, network issue, or something else.Has anyone else faced similar problems after updates, and what steps helped you resolve it?I’ve already tried basic troubleshooting like restarting the system and checking my network, but the issue is still there.Any advice or direction would be really appreciated. Thank you in advance!

Since the firmware update on April 14 (player version 94.1-76070), CEC control between my Sony Bravia XR-55A90J and Arc Ultra is broken. Audio via eARC works fine, but:    1.    No volume OSD – changing volume with the TV remote adjusts the Arc Ultra volume, but the TV no longer shows the on-screen volume indicator. This works intermittently at best.    2.    No standby sync – when I turn off the TV, the Arc Ultra does not power down. Instead it stays on with a green LED (muted), rather than going into standby.Both features worked correctly before the update.What I’ve tried (none resolved the issue):    •    Factory reset of the Arc Ultra + full re-setup via Sonos app    •    New certified Ultra High Speed HDMI 2.1 cable    •    Cold restart of both TV and Arc Ultra (unplugged from power, 60+ seconds)    •    Toggling Bravia Sync (CEC) off/on with cold restart in between    •    Removing all other HDMI devices (PC on HDMI 4)    •    Toggling eARC and passthrough mode settings on the TV

I have bought a Sonos Beam 2, and 2 ERA 100 speakers. I am not aiming for full surround sound per se, but 1 additional speaker in our kitchen (open plan with the living room - we can see TV form kitchen) and another at the back of the living room facing into the room from behind.Have tweaked the sound delay for the soundbar so it sounds more aligned and less delayed in the kitchen, still some level of reverb when too loud but it is a lot better.the sound sometimes drops from the ERAs (connected via wifi), I do have a wifi extender in the kitchen so wonder if my phone switching between the wifi network impacts this or if the speakers are only connected to the main wifi (i have not connected them to the extender - but maybe should consider that).

Dear Sonos community. I am currently in the situation of having issues with the center channel of my home theater setup. The dialogue in different media is sounding very muffled.Here’s what I have done to troubleshootGot help from Sonos support. After an hour of troubleshooting with them on the phone, they decided to send me a new Arc Ultra. Issue still remains after the receiving the new speaker unit, so ... I have used a specific youtube video to use as benchmarking the issue I tested the video from my Computer (It’s hooked up to the TV), youtube app from my Nvidia Shield, and also the Youtube app on LG TV. Same issue. However! The issue is not present when running the sound via Airplay. Dolby Atmos content is not affected by this issue. The media that I have without Dolby Atmos has this issue. This issue appeared recently (last two weeks), so can it be that an update for the Arc Ultra is causing this to happen? Thanks for the attention!

Can this be tracked via my app or details to the next IP address it is assigned to? It shows only on my app(Had a crazy ex decide to let herself in my house using a spare key and stole items including a Nintendo switch and one sonos Beam and Amazon Alexa show 10. All require an internet connection to use

Is brain fm available as a service in Sonos?

I have a combination of SONOS (Amp and One) and Apple speakers.  For various reasons, I almost exclusively use my computer as the “host” and airplay to the devices.  All the SONOS devices go to “sleep” after a period of time (several hours) even with music playing.  At that point they are “stuck” on the Apple Airplay selection list and I have to restart Apple Music to be able to select again.  Is this common?

I am trying to connect Sonos playbase for the first time and want it ot work wirelessly with Alexa. When we connect via ethernet I can play Amazon music on it . But when I disconnect the Ethernet it does not work . 

hi guys anybody having this issue msi blocking update cannot find what is causing this 

I have a sound issue that originates with my Panasonic UB 820-K blu-ray player.  It is dropping audio during playback and the fix is to use the dual hdmi outputs from the blu-ray.  One video hdmi out to the my TCL QM8L tv, and one audio hdmi out to the Sonos soundbar. Well the Sonos Arc Ultra only has one earc hdmi input.  How do I run a non-earc audio hdmi from my blu-ray player to the Arc Ultra? Thx

I have a LG OLED TV and ARC Ultra.  I have had this combination for almost 2 years with no issues.Recently, I have an issue where I turn off the TV and in a few seconds it turns back on.  This can happen multiple times, or sometimes only once.  But it does persist.The configuration and connections have not changed.My online research indicates a probable issue with a SONOS update that has triggered this issue.Does anyone have a suggestion?

My beam GEN one has stopped working. It doesn’t have any light or indication of power and will not reset.  

Hi - I have a mix of old and not so old speakers (Soundbar, Play One, Play 2, One Gen 2) and operating my Music library (iTunes) through my iMAC ………. and S2 Controller (I was advised on a remote session with Sonos Technician) to install S2 rather than S1). For some months (since a Sonos update?) I’ve not been able to correctly sync my music.Problems I now show on all devices (2 iPhones and the iMAC) duplicated Imported Playlists.  I can play either of any particular duplicated playlist through the iMAC ……….but not through the Controller on either phone.This has given me the run around for some time and tbh getting fed up with it.Happy to get this sorted on S2 or AS1, if someone can help overcome the issue, or alternatively to install a 3rd party app that works for all devices

If anyone has sonos playing their jellyfin music please share how.  Jellyfin is so awesome i find it almost impossible to believe there is no solution.  I must be missing something big.  But after hours of reading around and looking at ports and multicasting and reading about dlna and upnp i feel lost.  (6) play ones (1) playbar (1) movejellyfin running on truenas scale with port 1900/udp open.  i see nothing in the sonos app about jellyfin or dlna or upnp.  i’m tempted to create a smb share to try to share the files directly??  ​@RenegadeAndy did you ever work anything out?

ERA100I have a pair of ERA100 and a mini subwho has got four in use in the same room?steve

I need to start completely over and wipe my current system. The instructions online offer steps, but those steps don’t align with what I see in my app. Does anyone have detailed instructions on how to do this. I’ve spent thousands of dollars and countless hours trying to get this product to work, and I’m so very frustrated. I need this systems to work given the resources I’ve put into it, so I need to start over and rebuild and hope that is the solution to ultimately making my system work. 

I have a surround sound system of a PlayBar, Sub and two Play:1 speakers for TV and streaming. Since the last update I’ve had some issues.When trying to mute the sound or change the volume via the buttons on the Play:1s, the green light comes on then goes out and nothing happens. If I restart the speakers, they will work for a short while and then fail again. They are performing normally otherwise and are visible in the app as part of the system.I just remembered another issue. When I restart my Mac, the Sonos app can’t find the speakers until I go to System Settings > Privacy & Security > Local Network and flip the Sonos switch off and on. I know this is a known issue as I found the answer here when it first happened. I don’t know if that is an Apple or Sonos responsibility.Finally, just to say that when logging in here, there was an error message I didn’t record (sorry) but a page refresh let me in. Anyway, thanks for reading this. It’s just the first one that I need help o