Fix & Optimize

Upgraded my TV. SAMSUNG QN55QZFDAFXZA QLED which does not have a dedicated optical port. It has the eARC/HDMI port. Purchased a eARC/ARC to Optical Audio Converter ESY266 in order to make the connection to the optical port on my PLAYBAR. Successful link and setup of my PLAYBAR and PLAY 1 speakers. Volume control via the SONOS app works perfect no issue. My question/issue is this….I cannot control the SONOS volume via the SAMSUNG  Smart TV Solar Remote Controller BN59-01432J A. This SAMSUNG remote is universal. Reading the details of the Audio converter it states  “this product does not support CEC functionality The optical interface cannot be used to control volume throught the TV remote” 

hi i have a sonos move 2 6 months old but its never been able to charge via the base usb c is fine but not the base ive just bought a new power supply for it 45w 5v incase that was faulty i have an orange light come on for ten seconds then it goes off as it should but still no charge any help or advise please 

I bought my Sonos 2006, so it's most probably 1st gen. The main connector to the internet with an ethernet cable is a ZP100. Over the years, the  other ZP100, I think it is, with the small Sonos speaker upstairs stopped working.. The  remote control  that I bought with it stopped working too. Luckily an app was made, so the remote control (which costed a lot of money, was made redundant anyway). Left with the ZP100 downstairs and a non Sonos speaker, it worked for years. Then I added a PLAY 5 to the mix for the kitchen. All these kept working for many years, and then life happened - no time for listening to music THAT WAY. About 5 months ago, I had a guest and put the kitchen one on. We had a good time, listened to old school music.  The very next day, to continue the vibe, I put my Sonos on and to this day, I can't get them to work! Was a code sent to brick the older ones once they come online? There's no reason the systems shouldn't work. I just want to register my unhappiness. I'm I

I am trying to play my Sonos speaker but app continuously says I need to log in to update my connection. Even tho I am logged in

For some unknown reason when I clicked on my fave ABC radio station this morning Sonos wouldn’t play it. It’s playing Spotify no problem. Help! 

Hi, I can’t access any bbc station via the voice assistant.My sonos set up is in the UKI have deinstalled and reinstalled the bbc sounds appit is on my favouritesSonos, frustratingly can not find any BBC radio station.can anyone help?

Hi all.I have a Sonos ZP90 zone player that works fine in our bar - outhouse, also linked play5 1st generation that I use sometimes outside in summer months.The ZP90 works fine in the bar, but when the Play5 is connected, it also works fine and audio is stable, but then the ZP90 in the bar starts cracking up – intermittent – hiccup sound like a lose wire like on a microphone eg, the play 5 outside (only 6 meters away from the ZP90) works perfectly and audio is stable with no issues.The Zone player ZP90 is connected to the routed via ethernet cable, the Play 5 is working via wifi.This problem occurs both from my laptop and also same thing from my iPhone.I wondered if anyone could suggest a reason for this, or a solution to this issue as it is now doing my head in!

I saw a notice on my Apple Laptop that Sonos will no longer run on Apple silicon.  If this is the case, how will I get this needed update?  Will Sonos push it, or will I have to go to a site and pull it? I expected a more proactive response from Sonos.  Thanks.

This is the screen I get when I open the app on my Windows laptop:when I check for updates, it says I am up to date, then returns to the above screenNone of the “More Options” does anything to start the app workingAny one any ideas ?I have reinstalled the software

On one of the albums in my library, one channel disappears when the album is played on a Sonos speaker. I know that a single Sonos speaker is monoaural, but it sounds like there is no right speaker. The guitar is missing; there is only bass and drums. Other albums sound just fine on these speakers.This does not happen on the original CD played on a CD player or with an iPod, or on the desktop PC where my music library is stored, which uses iTunes. It does not happen on my Mac laptop, which uses the Apple Music app. And it does not happen on my iPhone. It only happens on my Sonos speakers. I have four different Sonos models for different rooms, and they all have this problem, but I have been testing mainly on a Roam.I spoke to a Sonos AI assistant for more than 25 minutes. She suggested that I try playing the album from the Apple Music app instead of from my library. It is perfectly normal on my iPhone, but it has the same problem when played through the Roam speaker.The AI assistant al

I just found one of my Roam 2 speakers was so hot it melted the charging cord where it plugs into the speaker. I searched and found this issue reported in August of 2025. Has anyone had this experience recently?

Just got my Sonos ace and the quality is great. Only problem is the sound is not loud enough for me. Any suggestions?

Every time I try playing an Amazon Playlist larger than 100 tracks (haven't tested with other providers) the system fails to queue properly. It will load the first 100 tracks correctly, but the remainder of the queue will just be the last few songs in the playlist repeated over and over until the queued track count matches the playlist count. I have tested by adding and removing songs from the playlist with the same result every time. This is especially annoying when shuffling as I'll hear the same 2-4 songs repeatedly with different ones sprinkled in. Is there somewhere I can report this bug other than here? This is all I could find. 

Hi Sonos Gurus,I control my Sonos from my iPhone connected to SSID “17” mapped to VLAN 1 (Native Network).I have approximately 15 Sonos speakers incl. Play-1, One, Beam, Arc, Era.Some are wired to VLAN 6. Some are connected over Wifi SSID “Sonos-17” mapped to VLAN 6. I suspect some are still on SonosNet because they are old and SonosNet is on channel 11.For some reason, since this morning, I cannot access my Sonos setup using my iPhone connected to SSID “17”. However when I switch my iPhone over to “Sonos-17” SSID, it. works.ThanksThomas

Hi I have a 75x90 Sony TV with earc HDMI out TV i swall mounted and want to split audio, earc to Sonos Arc Ultra for movies etc but for concerts and music I want to feed to Naim and Kef system Orei make an earc splitter but does not apear to be available in UK at present.I do not want to use the optical out of TV as tha means accessing menus to change audio set up. Any other suggestions?  Many thanks 

Android phone running latest version of Sonos available to me..When I have the Roam showing in full screen, the battery icon shows but it doesn’t show the actual battery level.OK so I can ask Sonos about the battery but that only gives a very approximate level amount and isn’t accurate enough when the battery level is falling towards being empty.I’m currently charging the battery so it does display the amount when looking at all the rooms but I’m sure that it doesn’t display the amount in this view if not charging (I will check this later) 

For several months, I have been experiencing persistent issues with the S1 controller and Amazon Music. Despite reaching out to support for help, the problem remains unresolved. I have been a longtime user of both Amazon Music and the S1 controller, but ever since the most recent S1 software update on iOS, I can no longer use control Amazon music without constantly receiving the error message: "This song is not encoded correctly."I have already tried all standard troubleshooting steps, such as rebooting the devices, restarting the router, ensuring all software is up to date, and reinstalling the Amazon service within the app—none of which has resolved the issue. It's clear that Amazon Music itself isn't the problem, as the service works perfectly when accessed through Alexa (to control Sonos) or outside the Sonos app. Additionally, other music services, such as Spotify and Radio Paradise, continue to function normally with the S1 controller. This suggests the issue is unique to the com

Jeg har udforing med at få system til at virke uden kabel. Jeg kan få kontakt til både play1 og 5, men når jeg vil bruge trådløs og flytter højtaler fra kabel, forsvinder forbindelse. Det har virket før i mange år, uden de store problemer. Det er for mig som om s1app ikke virker mere. Vejledning om lysende/blinkende grøn lampe er slet ikke et issue, da der ikke er grøn lampe at se. Jeg har slukket for wifi og prøvet meget.  Er der nogen som har en klar og hurtig løsning? VhMorten Moderator Edit:Google Translate-I have trouble getting the system to work without a cable. I can connect to both play1 and 5, but when I want to use wireless and move the speaker from cable, the connection disappears.It has worked before for many years, without any major problems. It is as if s1app no ​​longer works for me. The instructions about the bright/flashing green light are not an issue at all, as there is no green light to be seen.I have turned off wifi and tried a lot.Does anyone have a clear and qui

Not too long ago, we switched from an Eero mesh network to Araknis access points to extend WiFi coverage throughout our home while we had AT&T. We’ve since switched to Spectrum, removed the Araknis system, and gone back to using our Eero mesh network. We currently have the Spectrum router/modem connected to our Eero system, similar to how we previously had AT&T set up. We also had third-party technicians install amps for our outdoor Sonos system as well as the Araknis system, but the Araknis ended up making our WiFi worse, so we removed the Araknis and AT&t and set up the Eero system again with a Spectrum router and modem. Now the issue is that our Sonos system seems to be detecting two separate WiFi networks. The router’s WiFi (connected via Ethernet) is working with our two amps, but the other Sonos devices inside the house keep switching to the extender network. In the app, they frequently show as “not connected,” even after updating the network settings About 2-3 weeks

Will a WiiM pro airplay 2 receiver work with a stereo pair of sonos one speakers?

Hej,Jag har nyligen köpt en refurbished Sonos Beam (Gen 2) och har haft problem med att få den att fungera korrekt med min Samsung TV (UE55RU7475UXXC) från 2018.Via HDMI ARC är ljudet instabilt och växlar mellan TV-högtalare och Beam, särskilt efter att TV startats om. Jag har testat olika inställningar (Anynet/CEC, PCM/Dolby, omstarter och installerat om fler gånger), men problemet kvarstår.Jag har även testat optisk anslutning med medföljande adapter, men får då inget ljud alls. TV skickar signal (rött ljus syns), men Beam spelar inte och TV hittar ingen högtalare.När Beam väl fungerar upplever jag dessutom att ljudet är instängt och sämre än TV egna högtalare, vilket inte känns normalt.Jag vill helst använda HDMI ARC för stabil funktion och volymkontroll via fjärrkontroll.Kan ni hjälpa mig att:Identifiera orsaken till problemen Avgöra om någon del (t.ex. adapter eller enhet) är defekt Rekommendera bästa lösningen för stabil användningTack på förhand.Vänliga hälsningar

Hi the serial number on my sub I have just bought on eBay is [removed serial number] how can I find out what generation the sub is? Thanks Moderator Edit: Removed and recorded serial number.

I have deleted Spotify from my Sonos account  now cannot play my music via itunes 

Hello,I live in British Columbia where we recently stopped the semi-annual time change - we are now permanently in Daylight Saving Time. I turned off the Adjust for Daylight Saving Time settings so that my system no longer changes, but then my alarms started going off an hour late. The time zone is correct, although it says GMT-8 when we are actually GMT-7. I turned the setting back on, and the alarms are now going off at the right time. But I’m concerned that with the setting enabled, my alarms will go off an hour early in November after the time changes again for those regions that still observe the time change. Is there a fix for this? It seems like a bug. 

Has anyone else noticed occasional delays or random speaker grouping issues in the Sonos app lately?My setup usually works great, but recently I’ve been getting small lag/delay issues when grouping rooms or starting playback. Curious if others are seeing the same thing or if it’s just my setup.