Fix & Optimize

I have an LG G4 OLED TV paired with a Sonos Arc soundbar, which needs to be controlled through a Crestron Home system. The soundbar is connected to the TV via HDMI 1 eARC port. The TV alone, without the soundbar, is controlled by Crestron Home without any issues. However, when I connect the soundbar, the only audio function that works through Crestron is Mute, and there is no volume control. As a result, the client, despite having an automation system, has to use the TV remote to adjust the volume. All firmware on both the Sonos and the TV is up to date, and I have also tried changing the HDMI cables. I would appreciate any ideas or if anyone has had a similar experience.

Hi I have 3 Sonos Port + 1 Sonos Arc, all working fine from the Sonos app (iOS). I normally stream Spotify from the Sonos app and all works as expected.I also use regularly Spotify Connect (from Spotify on iOS or Spotify on macOS) to stream music to my Sonos Ports or Sonos Arc. This worked well until the last firmware update (82.2-59204).After the firmware update:My Sonos Ports and Arc are shown as valid Spotify Connect destinations from the Spotify speaker menu (both on iOS and macOS) But when I click on any of the Sonos destinations, Spotify just shows “Connecting...” and nothing happens. Other non-Sonos Spotify Connect speakers work as expectedm both from Spotfy iOS and macOS. My wifi is exacly the same as before the Sonos firmware update, so the problem is not on my wifi.So I assume that the last Sonos firnware udpate broke something on the way Sonos gear responds to Spotify Connect requests? Does anyone else here use Spotify Connect? Is it working for you after the last firmware u

My sonos phone app is not seeing or connecting to the any of my 8 sonos speakers.  How do I get the app to talk to the speakers?  

good morning, I have a collection of 210 tracks on the YouTube music account that I play on the sonos account. For a few days now, if I try to play it on Sonos, it loads me with 33,800 tracks from the same collection. How can I solve the problem? Thank you

Recently added to Playbar and Sub 2 Era 100 speakers however since the Playbar will not create surround, I ordered a Beam Gen 2. Question - Will Sub Gen 1 work with the Beam 2, Era 100 to create the Surround? I know how the apps now work, but hoping when the Beam 2 arrives, it will all finally work. Thankls

Will you ever fix the poor Ui of the new app?  It’s still way to many steps to select a room and click forward click back to get to a room and it’s very inelegant.  Also, Will you ever add back alpha indexing to music library. Scrolling through 1,000 artists continues to frustrate me. I’m waiting for the app to be fully fixed before I consider buying any additional equipment. It’s been so long

I have no idea what the techs at Sonos have done to the software over last few years, but they have basically ruined a great system.when I try any basic control on Sonos these days, I am now pleasantly surprised if it works……but mostly it doesn’t.i am literally one step away from ditching the whole (10 unit) system for an old school hifi that I know will work.

I've just bought the roam 2, have to say I'm really dissapointed music playback is not enabled via amazon alexa.I did buy a cheaper speaker but returned as it didn't have WiFi and bought this thinking I could just randomly ask her to play music.Having owned the play 3 which has somehow developed an issue connecting to WiFi I feel I've spent an awful lot of money on speakers with limited capabilities! 

My sonos app says no system found, i have reinstalled everything including the app, factory rest, router and wifi reset, everything, but i cannot play any.music as it seems i dont have a system. 

Hi,I have an Sonos amp , Sonos arc and ceiling speakers that are not Sonos . The TV automatically connects to the Sonos arc when I turn on the TV . However, I have to go into the Sonos app and then activate the ceiling speakers to accompany the arc. Is there a way that both the arc and the ceiling speakers are automatically connected to the TV when I turn it on? ThanksBren 

I am trying to use my new Bose quiet comfort headphones via Bluetooth with my ultra arc.How can I do this??

Starting probable a few weeks ago, I could not sign in to Sonos from my iOS app anymore. When I tried to sign in, the app took me to login.sonos.com. But everytime I got the same “incorrect email or password” error message. I am 100% sure that my email and password combination is correct. In fact I can log in to sonos just fine with the same email and password from a laptop computer, so I am not sure what goes wrong with the iPhone.Right now I can only see my speekers from my iPhone and play music, but I can not add or remove any services. Does anyone have the same issue? Please help me. Thanks.

Just replaced my Sonos CONNECT (wired set up) with Sonos Port (using wi-fi instead). I also have 10 Sonos:1’s, all on wi-fi. So I’m not using SonosNet anymore.The Sonos Port is connected and the app seems to think everything is fine after its setup. It’s output is connected to my receiver’s input, but there’s no sound coming out of the receiver’s speakers (the Sonos CONNECT worked fine prior). Sound is coming out of the rest of my Sonos speakers as usual.The network map shows all the Sonos speakers as being green. The Sonos Port is in white and says “Noise Floor: 0, 0, 0, 0 undefined” Anyone know what’s wrong here?

Hi I have the above setup connected to a beam gen2 via arc ,A sub mini and 2 Era100s as a surround pair. if I play a streaming app I get Dolby 5.1 or Atmos showing on Sonos app. If I play a blue ray or dvd I only see stereo pcm. The tv has auto, bypass , pcm settings and the blue ray player has hdmi as either auto or pcm. I have tried many combinations but it never changes from stereo pcm. 

Hi all,ideally I’d like to use my bookshelf speakers with a turntable utilising the amp. This is in the same room as my tv with a beam, can I not use my bookshelf speakers to provide surround sound and then when I’m playing vinyl utilise the bookshelf speakers? 

I have tried everything to reconnect my Sonos one after changing my router but with no joy. I've tried WiFi connection, hard connection, reset and reconnect, none of which works.  Please help as I've no got a very useless black boxThanks in advance,  Joe

My Sonos system (Beam & 2 100’s) stopped responding to play music commands with Alexa. I get the “I’m having trouble playing that right now” message. I’ve rebooted the system and reauthorized all music systems. WiFi signal very strong. Any help is appreciated. 

I have 2 play:1 2  symfonisk all working absolutely fine until 2 days ago. 1 play is connected via Ethernet, suddenly I cant connect to the system, the app on my phone lets me log in but wont see any speakers, i try to add them and i go through the whole factory reset and add speaker, whether its via ethernet or via wifi I get to the end and then I get a message saying that the speaker has been added but might need to be restarted to be available in the app. Try that and nothing.50 mins wait for support Was considering replacing it all with Era 100s but not looking so likely now.

I am unable to play music from YouTube music app on my Sonos Arc. I am able to play music from Spotify though. YouTube music app does not show the Sonos speaker itself. I was able to play earlier on my iPhone. This issue seems specific to Google pixel. Can you please advise?

Can I add the sub mini to my existing system for extra bass? I have an Arc Ultra, Sub 4, two Era 300’s. Thanks

Hallo, habe seit ein paar Wochen den Sonos Lautsprecher Roam. Dieser schaltet sich seit geraumer Zeit automatisch an.Kann mir evtl. jemand hierbei helfen? Im Voraus vielen Dank

I bought some of the first generation, Sonos equipment, and now my wireless speaker transmitter has apparently failed. I have ordered a replacement Power cord, and hope that will take care of the problem, but if it doesn’t, what do I do? The Sonos website no longer seems to offer a wireless speaker transmitter. Any advice that you guys could give would be appreciated.

Howdy!I have a 4 speakers that are wired parrallel with 2 conductors to my amp location. Question: Should I hook up with wires  on the left or right terminals? Or should I wire nut two cables from left and right Into the parrallel speaker run? Thank you!

Volume slider control missing 

I had trouble connecting to both Play1 and Play 3 from my phone. Now that I have resolved that issue and am reconnected my playlists are missing from the Sonos App. How do I retrieve them?