Hi I have 3 Sonos Port + 1 Sonos Arc, all working fine from the Sonos app (iOS). I normally stream Spotify from the Sonos app and all works as expected.I also use regularly Spotify Connect (from Spotify on iOS or Spotify on macOS) to stream music to my Sonos Ports or Sonos Arc. This worked well until the last firmware update (82.2-59204).After the firmware update:My Sonos Ports and Arc are shown as valid Spotify Connect destinations from the Spotify speaker menu (both on iOS and macOS) But when I click on any of the Sonos destinations, Spotify just shows “Connecting...” and nothing happens. Other non-Sonos Spotify Connect speakers work as expectedm both from Spotfy iOS and macOS. My wifi is exacly the same as before the Sonos firmware update, so the problem is not on my wifi.So I assume that the last Sonos firnware udpate broke something on the way Sonos gear responds to Spotify Connect requests? Does anyone else here use Spotify Connect? Is it working for you after the last firmware udpate? Toni

Trending Lyricist I

Question

Spotify Connect not working after last Sonos firmware update (82.2-59204)

Forum|Forum|1 year ago
December 13, 2024
30 replies
2026 views

Hi

I have 3 Sonos Port + 1 Sonos Arc, all working fine from the Sonos app (iOS). I normally stream Spotify from the Sonos app and all works as expected.

I also use regularly Spotify Connect (from Spotify on iOS or Spotify on macOS) to stream music to my Sonos Ports or Sonos Arc. This worked well until the last firmware update (82.2-59204).

After the firmware update:

My Sonos Ports and Arc are shown as valid Spotify Connect destinations from the Spotify speaker menu (both on iOS and macOS)
But when I click on any of the Sonos destinations, Spotify just shows “Connecting...” and nothing happens.
Other non-Sonos Spotify Connect speakers work as expectedm both from Spotfy iOS and macOS.
My wifi is exacly the same as before the Sonos firmware update, so the problem is not on my wifi.

So I assume that the last Sonos firnware udpate broke something on the way Sonos gear responds to Spotify Connect requests? Does anyone else here use Spotify Connect? Is it working for you after the last firmware udpate?

Toni

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A

acinpdx

Lyricist III

My play5 stopped loading spotify on 12/10 with the update too. I’ve reinstalled the app several times. I’ve powered down our modem & routers & restarted the sonos. Nothing yet…

our studio is very quiet now for three days

would they consider rolling back the update? at least until they figure it out? is the last software update available to us?

T

ToniLAuthor

Trending Lyricist I

Many people have exactly the same issue https://www.reddit.com/r/sonos/comments/1hcljr6/comment/m1vw930/), so I assume that sooner than later we’ll have a fix,

T

ToniLAuthor

Trending Lyricist I

It seems Sonos did something about Spotify Connect on the last firmware update, maybe the issue is there?

Jamie A

Sonos Staff

Hi @ToniL & @acinpdx,

I’m sorry to hear that you’ve been having issues playing to your system with Spotify Connect. There was a general Spotify issue outage, however this has been resolved after an update on Spotify’s side. I just gave Spotify connect a test on my end and it’s working for me.

I’d recommend making sure the Sonos app and Spotify app are running the latest version (you may need to check your app store if they haven’t automatically updated) as well as making sure your Speakers are up to date.

If you’re still having issues playing Spotify, please submit a diagnostics within ten minutes of the issue occurring and contact our support team for further assistance.

I hope this helps!

M

mmr

Lyricist III

Hi @ToniL & @acinpdx,

I’m sorry to hear that you’ve been having issues playing to your system with Spotify Connect. There was a general Spotify issue outage, however this has been resolved after an update on Spotify’s side. I just gave Spotify connect a test on my end and it’s working for me.

I’d recommend making sure the Sonos app and Spotify app are running the latest version (you may need to check your app store if they haven’t automatically updated) as well as making sure your Speakers are up to date.

If you’re still having issues playing Spotify, please submit a diagnostics within ten minutes of the issue occurring and contact our support team for further assistance.

I hope this helps!

NO it does not help

Spotify connect is broken as of a few days ago. Not sure exactly when but I am pretty sure it worked Sunday (15th), monday I did not use it. Tuesday it was broken and it still is. I am om same speaker firmwares as mentioned above.

I have tested everything. Reboot network, reetart all Sonos (6 of them), restarted phone (Galaxy s23) and Ipad. Verified apps are updated. Removes link to Spotify from Sonos app. Logged out of Spotify and Sonos apps. It is not working. Have a few Google nest speakers which works without issue with Spotify Connect. Spotify inside Sonos is working.

T

ToniLAuthor

Trending Lyricist I

Hey mmr, do you use Alexa?

Some people on reddit got Spotify Connect working again by disabling the Sonos skill inside their Alexa app. I still think the issue is on Sonos (since Spotify Connect works on all other non-Sonos speakers), but maybe the Alexa route is worth a try...

M

mmr

Lyricist III

Hey mmr, do you use Alexa?

Some people on reddit got Spotify Connect working again by disabling the Sonos skill inside their Alexa app. I still think the issue is on Sonos (since Spotify Connect works on all other non-Sonos speakers), but maybe the Alexa route is worth a try...

Thanks for the reply

Not currently using Alexa but I used to several years ago. So I downloaded the app and removed the Sonos skill and other links to Sonos devices. Disabled the Google links as well. Removed and re-added Spotify from Sonosapp. Restarted apps and devices. No difference at all unfortunately. Will contact Sonos support tomorrow I guess

T

ToniLAuthor

Trending Lyricist I

Just keep an eye on https://www.reddit.com/r/sonos/s/EkwoQzLSDe, many people has the same Spotify Connect issue. Eventually it gets fixed without a clear solution, it just starts to work again.

M

mmr

Lyricist III

@Jamie A is there no response from Sonos in this matter? I have a hard time believeing that this is a problem for only a few users. I spent 45 min with sonos chat support the other day testing everything without success. Please share at least IF this is a recognized issue.

T

TahoeDale

Lyricist I

Same problem here. For the last week, I can run Spotify through everything in my Sonos system except the Arc. Shows it playing, but no sound.

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