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Trending Lyricist I
December 13, 2024
Question

Spotify Connect not working after last Sonos firmware update (82.2-59204)

  • December 13, 2024
  • 30 replies
  • 2026 views

Hi

 

I have 3 Sonos Port + 1 Sonos Arc, all working fine from the Sonos app (iOS). I normally stream Spotify from the Sonos app and all works as expected.

I also use regularly Spotify Connect (from Spotify on iOS or Spotify on macOS) to stream music to my Sonos Ports or Sonos Arc. This worked well until the last firmware update (82.2-59204).

After the firmware update:

  • My Sonos Ports and Arc are shown as valid Spotify Connect destinations from the Spotify speaker menu (both on iOS and macOS)
  • But when I click on any of the Sonos destinations, Spotify just shows “Connecting...” and nothing happens.
  • Other non-Sonos Spotify Connect speakers work as expectedm both from Spotfy iOS and macOS.
  • My wifi is exacly the same as before the Sonos firmware update, so the problem is not on my wifi.

So I assume that the last Sonos firnware udpate broke something on the way Sonos gear responds to Spotify Connect requests? Does anyone else here use Spotify Connect? Is it working for you after the last firmware udpate?

 

Toni

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30 replies

Lyricist III
December 23, 2024

Same problem here. For the last week, I can run Spotify through everything in my Sonos system except the Arc. Shows it playing, but no sound. 

That does not sound like the same issue at all. The common issue here is that Spotify will not connect at all to any sonos devices using Spotify connect. Playback through the Sonos app works fine. Sounds like you have a different issue

I have now isolated the problem to be related to my Spotify account. I cant connect to any Sonos in my house, regardless if using Spotify on Android, iOS or Windows. My daughter have no issues and I have even logged in to her account on my phone, then it works directly as it should. So somewhere there is some block in my account and the issue should not be on the network, clients or similar. I am waiting for callback from Sonos support. 

Lyricist III
December 27, 2024

Hi ​@ToniL & ​@acinpdx, 

I’m sorry to hear that you’ve been having issues playing to your system with Spotify Connect. There was a general Spotify issue outage, however this has been resolved after an update on Spotify’s side. I just gave Spotify connect a test on my end and it’s working for me.

I’d recommend making sure the Sonos app and Spotify app are running the latest version (you may need to check your app store if they haven’t automatically updated) as well as making sure your Speakers are up to date. 

If you’re still having issues playing Spotify, please submit a diagnostics within ten minutes of the issue occurring and contact our support team for further assistance.

I hope this helps!

How can this be marked as an answer. It is not. Neither Sonos or Spotify have resolved this

I talked to Sonos support. Both chat and phone and ultimately they say they cant solve it and said that I should contact Spotify.

I called Spotify support who couldn't solve it and asked me to contact tech support on email. That conversation is now going on four days without a solution. They recognize that a new account I created is working so their solution is actually to migrate my old account to a new one. This is a work around and not a solution in my opinion, and I wonder if they will handle all of these reports in the same way.

So marking this thread as "answered" is not correct 

 

Lyricist III
December 30, 2024

So, neither Spotify or Sonos have been able to resolve this despite countless interaction with them (phone, chat, mail) and asking me more or less the same stuff and do the same troubleshooting over and over again. The only solution presented so far was to migrate all of my data into a new account. To me that is not a solution, it is a workaround. 

 

So while waiting for yet another reply from the support I decided to go with the "reset everything"-option which was reported to solve the issue by a member in the Spotify forum. Now my Spotify Connect is working again, that did the trick. It is a bit tedious (depending on how many speakers you have) but it now works again. Everything has to be set up again in your Sonos system but it seems to be a solution. Unplug all speakers, check the app that there is no system on your network. Kill the app. Factory reset the first speaker. Start the app and choose to create a new system and add the speaker. I added Spotify, tested Spotify from Sonos, then tested to connect from the Spotify app and it worked first time. I then continued to factory reset and add the rest of the speakers

 

NOTE:  If you go this route you will loose Google Assistant from your speakers. I was unaware that Sonos "temporarily" has removed the possibility to add Google Assistant to new setups (old setups is still working). This is something that they seem to be a bit reluctant to tell you since the option is still available in the app, but fails when trying to add it. After wasting 30 mins on that part of the setup I searched and found posts on this on the Sonos forums

106rallye
December 30, 2024

The problems with adding Google Assistant should be over now.

Lyricist III
December 30, 2024

So, neither Spotify or Sonos have been able to resolve this despite countless interaction with them (phone, chat, mail) and asking me more or less the same stuff and do the same troubleshooting over and over again. The only solution presented so far was to migrate all of my data into a new account. To me that is not a solution, it is a workaround. 

 

So while waiting for yet another reply from the support I decided to go with the "reset everything"-option which was reported to solve the issue by a member in the Spotify forum. Now my Spotify Connect is working again, that did the trick. It is a bit tedious (depending on how many speakers you have) but it now works again. Everything has to be set up again in your Sonos system but it seems to be a solution. Unplug all speakers, check the app that there is no system on your network. Kill the app. Factory reset the first speaker. Start the app and choose to create a new system and add the speaker. I added Spotify, tested Spotify from Sonos, then tested to connect from the Spotify app and it worked first time. I then continued to factory reset and add the rest of the speakers

 

NOTE:  If you go this route you will loose Google Assistant from your speakers. I was unaware that Sonos "temporarily" has removed the possibility to add Google Assistant to new setups (old setups is still working). This is something that they seem to be a bit reluctant to tell you since the option is still available in the app, but fails when trying to add it. After wasting 30 mins on that part of the setup I searched and found posts on this on the Sonos forums

Ok. Disregard the Google assistant part. That works now. I misunderstood and thought that they had stopped supporting it entirely 

Lyricist III
December 31, 2024

I have the same issue. No solution from Sonos nor Spotify during several hours chatting with support. I will try the factory reset option, I don't want to migrate my Spotify account to a new one. 

Lyricist III
December 31, 2024

TLDR I finally solved my problem with the broken Spotify Connect with a very annoying workaround: I reinstalled the entire audio system from scratch. I uninstalled all the Sonos and Spotify apps, reset the six speakers to factory defaults, and added them again one at a time. 

It wasn't without errors: basically every step triggered an error message, some of the speakers only connected after a few attempts, I had to unplug one device, stereo pairing reported errors about six times, but despite the error messages, pairing suddenly occurred. Same thing when connecting the surround speakers. Attempts to add services, or make any changes to settings caused error messages. But in two hours I was eventually able to successfully return the system to roughly the state it was in before the update. Most importantly, Spotify Connect now works with my account. So clearly this is not a bug on the Spotify side, but on the Sonos side, which probably won't surprise anyone.

Compared to version 16.1 I used until I did an accidental update of my system a week ago, the app is extremely slow, grouping rooms takes half a minute to respond, often only on the second or third try, music launches sometimes take 2 seconds, sometimes 15, and after each launch it takes up to 20 seconds for the currently playing song to appear. But sometimes everything is instant. In 2024, this is an absolute tragedy. Sonos lost one customer.

spydrwebb
Prodigy I
January 26, 2025

This is unacceptable. Sonos needs to once again meet the demand due to one of their own updates causing the problem.

An update on Sonos' part is what's necessary to properly resolve this issue, and anything short of that is more passing blame and overtly excusing the issue at hand by pacifying consumers.

This is just one small example of what is wrong with Sonos presently, which is why I've almost completely given up on them and encourage others to consider the same.

Beam, Sub, 2 x P:1 -- 5.1 (video) / 2 x P:3 (music) / 2 x gen1 One (music) ----> ever evolving setup, as they say...
spydrwebb
Prodigy I
January 30, 2025

Sonos, act like you care and have the decency to address the issue!

Beam, Sub, 2 x P:1 -- 5.1 (video) / 2 x P:3 (music) / 2 x gen1 One (music) ----> ever evolving setup, as they say...
Lyricist II
February 1, 2025

Unfortunately, I’m experiencing exactly the same issue.

I can play Spotify content on my SONOS system when I play it from the SONOS App on my iPhone.

If I try to use Spotify connect, no matter if it is from the iPhone, iPad, MacBook or PC I can see the SONOS devices on my network in the Spotify application, however, when I pick them as playback device, the app says it is connecting, if the SONOS speaker at that time is playing content from a different source it stops that playback, but the Spotify app fails to connect and no Spotify Connect playback is possible.

In past, this worked perfectly on all my SONOS speakers and it seems that one of the SONOS software updates has broken this functionality.

Other remote play features (like Apple Air Play) work.

Unfortunately, it is Spotify Connect that I use the most and now I’m no longer able to.

Not happy… :(

2x Beam Gen.2, Sub Mini, 2x One