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ToniL
Trending Lyricist I
December 13, 2024
Question

Spotify Connect not working after last Sonos firmware update (82.2-59204)

  • December 13, 2024
  • 30 replies
  • 2027 views

Hi

 

I have 3 Sonos Port + 1 Sonos Arc, all working fine from the Sonos app (iOS). I normally stream Spotify from the Sonos app and all works as expected.

I also use regularly Spotify Connect (from Spotify on iOS or Spotify on macOS) to stream music to my Sonos Ports or Sonos Arc. This worked well until the last firmware update (82.2-59204).

After the firmware update:

  • My Sonos Ports and Arc are shown as valid Spotify Connect destinations from the Spotify speaker menu (both on iOS and macOS)
  • But when I click on any of the Sonos destinations, Spotify just shows “Connecting...” and nothing happens.
  • Other non-Sonos Spotify Connect speakers work as expectedm both from Spotfy iOS and macOS.
  • My wifi is exacly the same as before the Sonos firmware update, so the problem is not on my wifi.

So I assume that the last Sonos firnware udpate broke something on the way Sonos gear responds to Spotify Connect requests? Does anyone else here use Spotify Connect? Is it working for you after the last firmware udpate?

 

Toni

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    30 replies

    Show previous replies
    mmr
    Lyricist III
    February 1, 2025

    Unfortunately, I’m experiencing exactly the same issue.

    I can play Spotify content on my SONOS system when I play it from the SONOS App on my iPhone.

    If I try to use Spotify connect, no matter if it is from the iPhone, iPad, MacBook or PC I can see the SONOS devices on my network in the Spotify application, however, when I pick them as playback device, the app says it is connecting, if the SONOS speaker at that time is playing content from a different source it stops that playback, but the Spotify app fails to connect and no Spotify Connect playback is possible.

    In past, this worked perfectly on all my SONOS speakers and it seems that one of the SONOS software updates has broken this functionality.

    Other remote play features (like Apple Air Play) work.

    Unfortunately, it is Spotify Connect that I use the most and now I’m no longer able to.

    Not happy… :(

    Well Sonos and/or Spotify does not seem to prioritize this issue at all. It must have been going on for almost 2 months now if you report this issue still exist now. Since they dont seem to care about their customers the only solution is most likely the way me and others did. A total reset of the system OR setup a new Spotify account and have Spotify migrate your stuff. 

    Birdovous
    Lyricist II
    February 1, 2025

    Well Sonos and/or Spotify does not seem to prioritize this issue at all. It must have been going on for almost 2 months now if you report this issue still exist now. Since they dont seem to care about their customers the only solution is most likely the way me and others did. A total reset of the system OR setup a new Spotify account and have Spotify migrate your stuff. 

    That is not an option/ solution.

    I was planning to expand my SONOS system, however, seeing how technical issues are not resolved, I guess I may have to start looking for a solution from a different vendor.

    2x Beam Gen.2, Sub Mini, 2x One
      Ken_Griffiths
      Ken_Griffiths
      February 1, 2025

      It must be affecting some users only, or perhaps just some areas/locations, as Spotify ‘Connect’ is working here with my Sonos Move called “Portable" - I have attempted to show this in the attached screen-capture recording (iPad split-screen with Spotify App on left and Sonos App on right) - The “Portable" speaker plays the audio when I switch and ‘Connect’ to the speaker in the Spotify App. 

      I’m based in the UK aswell, so not sure if that might be a factor? Maybe some others here can test and post if it’s perhaps working for them aswell. Sorry the attached is not the best quality recording. The attachments here in the community are limited to a size of 5MB only.

      Stanley_4
      Stanley_4
      Grand Maestro
      February 1, 2025

      The only way to effectively raise the priority of your issue is to submit a diagnostic and call support.

      The moderators here will see complaints, but they have said their input is not given the weight an actual diagnostic and support call is.

      kreativedesines
      kreativedesines
      Lyricist II
      February 9, 2025

      Hey everyone. I found a solution that worked for me. 

      TLDR: probably not going to be a fix for everyone, but possibly a fix for a few. If you have Google Home linked through your Sonos, and have Spotify as the primary music source. Tell Google to play a song via voice command through a voice assistant enabled speaker. Once I did that, the issue has gone away, and Spotify connect to works perfectly across the board. Even on zones that do not have voice assistant capabilities. 

      Similar situation as everyone else. Spotify connect works perfect across my other devices, including my Google TVs, nest hubs, and Devialet speakers. But on Sonos, it wouldn't establish the connection. Playing spotify from inside the sonos app resulted in music playing, but not showing in my spotify app as playing, like it normally would. 

      For reference, I own a high end low volt integration company based out of socal. We have deployed hundreds of Sonos systems across residences and businesses. So far we have had nine clients with this exact same issue (all Google home systems in some capacity) stemming back from mid to late December.

      I have Sonos across my home, including the backyard, and almost exclusively use Spotify connect for music. Along with Google assistant for light and other controls. I only use the Sonos app for grouping and ungrouping. My system started doing this exact issue two days ago, so it then became personal.

      After a multiple hour Crusade earlier today, trying everything but migrating Spotify to a new account, or resetting my whole system (not a practical solution, especially when it comes to finding a fix for my clients) I found a post on reddit of someone, in passing, saying they asked Alexa to play a song from spotify. Which then failed. They asked again, it worked, and spotify started registering that a song was playing in the zone.

      So on a Hail Mary attempt, I simply asked my living room system (Beam Gen2 + Google assistant) to play a specific song from spotify. It took quite a bit longer then usual for her to finally get the song playing, but she did. Once it started playing, I opened up spotify, and VIOLA, it's showing the song that's playing, with living room as the device. So I then selected my phone as the playback device and tried connecting to other areas of the house. All of them worked, first try, minimal delay (normal)

      So far this solution has worked for 3 of my clients that were able to test the theory today as well. 

      So my recommendation; if you have Alexa or (especially) Google home setup, and use spotify inside those control systems, simply ask for a specific song to play, and if should fix the broken link. 

      Kameron Griffiths - New AV Installers
        espenwa
        Lyricist I
        February 16, 2025

        Hey everyone. I found a solution that worked for me. 

        TLDR: probably not going to be a fix for everyone, but possibly a fix for a few. If you have Google Home linked through your Sonos, and have Spotify as the primary music source. Tell Google to play a song via voice command through a voice assistant enabled speaker. Once I did that, the issue has gone away, and Spotify connect to works perfectly across the board. Even on zones that do not have voice assistant capabilities. 

         

         

        Just wanted to confirm that this actually worked (adding Spotify to Alexa, adding Alexa to a speaker). I was then able to play from the Spotify-app as before  

        But when I tried to remove the connection between Alex and Sonos, it stopped working. Weird.

         

        Clearly some account issues that Sonos have to sort out. 

        espenwa
        Lyricist I
        February 16, 2025

        Hey everyone. I found a solution that worked for me. 

        TLDR: probably not going to be a fix for everyone, but possibly a fix for a few. If you have Google Home linked through your Sonos, and have Spotify as the primary music source. Tell Google to play a song via voice command through a voice assistant enabled speaker. Once I did that, the issue has gone away, and Spotify connect to works perfectly across the board. Even on zones that do not have voice assistant capabilities. 

         

         

        Just wanted to confirm that this actually worked (adding Spotify to Alexa, adding Alexa to a speaker). I was then able to play from the Spotify-app as before  

        But when I tried to remove the connection between Alex and Sonos, it stopped working. Weird.

         

        Clearly some account issues that Sonos have to sort out. 


        Actually it looks like it still works even after I remove Alexa from Sonos, as long as I don’t remove Spotify from Alexa. Weird. 

        jbjam
        Lyricist I
        February 16, 2025

        Only signed up to say THANK YOU to ​@kreativedesines

        This was the most frustrating challenge and, having survived a couple of painful months with less music in my life, I can now put music on for our family again.

        Confirming that worked for me and my wife's account. 

        Birdovous
        Lyricist II
        February 16, 2025

        So my recommendation; if you have Alexa or (especially) Google home setup, and use spotify inside those control systems, simply ask for a specific song to play, and if should fix the broken link. 

         

        I can confirm that this fixed the issue, at least for me. 👍

        2x Beam Gen.2, Sub Mini, 2x One
        blezz
        Contributor I
        February 24, 2025

        I’ve been struggling with the same issue for the last couple of months and I think I’ve just fixed it. I typically use Spotify on either my iPhone or iPad and Spotify Connect wouldn’t work on neither of them so I’ve been using AirPlay lately. But today I tried opening the Spotify client on my Windows PC and – would you believe it – Spotify Connect worked! Then I tried iPhone and iPad and it worked too. I turned off the PC, checked again and it still works on iPhone and iPad. Not sure if it sticks but so far so good.

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