Fix & Optimize

I bought the twin pack of ace so my wife and I could watch a movie together without disturbing the house. Not supported. If you have this use case you don’t need two pair. 

I get various error codes: 30, 1000, blah blah.  It’s all nonsense.I spent 3.5 hours on the phone with two different Support people, over two different sessions, only to have the second guy tell me at the end of 2 hours that I am hitting a KNOWN issue/bug with THEIR system, and that they will email me when it’s fixed.The next day (4 days ago) Level 2 Support sends me a “try these things” email -- all of which was already tried.  The email references my case number, so it’s as if they never read the case.Factory resets were tried.  Connecting the Play:1 to wifi and ethernet cable were tried. Uploaded multiple sets of diagnostics.I replied to that email, asking when their issue would be fixed… still no reply 4 days later. Looks like the Sonos platform is not what it used to be.I’ve had issues in the past, and always received excellent support, but that was a few years ago.Seems those days are gone... 

Anyone else able to get the Sonos app to show Dolby Atmos while streaming on Prime Video? I always get PCM 5.1, don’t have this issue on any other streaming service. 

So check this out. I wasted the better part of this last weekend troubleshooting our Sonos speakers at home. Good times. Honestly all of the thousands of $$$ spent on these things…  was so close to all winding up in the dumpster/landfill.  I recently upgraded our home network to Ubiquiti from a Chinese mesh platform. Generally works about 1000% better, but with the mesh we had the option of putting a puck near these speakers and connecting with a LAN cable. Now we are 100% wireless. I followed all of the provided steps to remedy, but no matter what I tried devices would not add back to the system even after a factory reset.  Until I realized that one old play:1 was connected with ethernet. Once I pullled the cable out of that guy everything was fine… minus some minor issues. My question is now “why the hell is this a problem?” They were still all on the same network and I would like to be able to hard wire some devices to reduce the number of wireless clients for performance reasons, b

Why is the system not visible in the app when connected to Bluetooth? I use the system in a boat and do not have WiFi. I can play music but I cannot use the Sonos app. Poor design or is it just me? 

I am sure this question has been answered already but any help would be appreciated. Having had Sonos for a few years now with no issues since the new app I am having issues playing music from my playlists from Amazon music. Everytime I select a song it comes up saying ‘something went wrong. Try again’. I have rebooted everything, my internet works fine and is fast and have deleted and reinstalled the app but still having issues. Everything worked fine prior to the new app.any suggestions as to how to resolve as I am at a point now if I can’t resolve will bin my Sonos app and buy something that works!

The only way I can play amazon music on my sonos system is to use the amazon music app. The update has been a nightmare. Everytime I use the app it say no system found. Have to reset network settings Everytime.  Sort this out sonos. The system has been great since I got it about 8 years ago. 

Hi amazon music doesn't seem to be working through my sonos. Everything else seems to work apart from amazon music. I have tried updating the controller and sonos it self but still no luck. I keep getting the error message "the connection to amazon music was lost" or "the song is not encoded properly" I'm not sure if this a problem with my sonos or a problem at amazon musics end.

Have STR AN1000.  Works with Sonos does not recognize Connect or 3 AMPs.  5 units in system- the receiver only recognizes a 3 speaker on wireless,  Have tried wireless, LAN, eliminated switch by running LAN through connect to AVR.  I am out of ideas.  Thanks

I FINALLY FIXED THE NEW APP! MY SYSTEM IS WORKUNG AMAZING AGAIN! Ok there was the click bait, here is the solution... just GET RID OFF THE NEW VERSION! Go back to 16.1 (the old version!) A lil google dive on the topic and I found this! A bit tricky with all the ad bs on apkmirror :( (so be carefull and actually download the real file not some advertising junk) but seriously I downloaded (search SONOS in apkmirror - hopefully will be a live link in my copy and paste to get you to the apk site), turned off auto update in the play store (for just SONOS) and logged in, it was all there and instantly! My playlists, my staions, my favorites, ALL my speakers and the correct network! Again this is copy and paste from a post I fpund on Reddit so please give credit there! Enjoy! From a fellow Sonos forum user, use the steps below. It worked for me and I am back to the previous version. This is for Android users. First remember to uninstall the existing Sonos app from your phone. To avoid confusi

This stupid app keeps telling me to login, however I am logged in! I hate this product! Sounds great, but over priced because it's a pain in the ass to use! Anyone know the trick?

You guys should develop a mini speaker that would plug directly into a power outlet like a nightlight, so we can put them all over our house with no wires… you could call it the “Sonos Plug” 🤗

I've had same problem But have found by using iheart radio, plex, Amazon prime music, I can through sonos you can play music it's a stuff around but works

Just hemkommen efter några veckors bortavaro. Ingen har använt mina SONOS under tiden. Nu får appen inte kontakt med mina SONOS högtalare. Vad göra? Moderator edit:Google Translate-Just got home after a few weeks away. No one has used my SONOS in the meantime. Now the app cannot connect to my SONOS speakers. What to do?

Sonos Era 100s disconnected, cannot reconnect

Bonjour, lors de l’écoute de playlist, certaines pistes ne se lancent pas du tout et le système passe à la suivante, soit la lecture démarre et s’interrompt au bout d’un temps aléatoire. quelqu’un a déjà eu ce soucis ? C’est franchement désagréable. la lecture est lancée depuis l’appli sonos  merci 

Depuis la nouvelle application, je ne trouve plus je paramétrage des alarmes. Quelqu'un aurait une idées ?

Dispongo de dos SONOS FIVE, uno de ellos conectados por cable ethernet, para escuchar música, y una barra de sonido SONOS ARC, junto con dos SONOS ONE (gen 2) destinadas al audio de mi TV. Tras la última actualización de la aplicación, desaparecieron SONOS ARC y los dos SONOS ONE. Realicé unos cincuenta intentos para conectarlos, pero fue inútil. Aparecían errores 1000, 1060 ………. y mensajes varios (“Sonos se ha añadido pero puede que no aparezca en tu sistema…”, “Ha habido un problema al buscar actualizaciones, código de error 1000”………., etc.) Me puse en contacto con el servicio técnico en dos ocasiones, pero no pudo solucionar absolutamente nada. Después de más de seis horas probando todo lo que se me ocurrió, al final conseguí la solución que comparto por si a alguien le puede servir.1º) Restablecer la app (Cuenta - preferencias de app - restablecer app)2º) A continuación, en mi caso, “unirse a un sistema existente”, porque los SONOS FIVE sí que los reconocía. En caso contrario, cree

Intrigued by this Sonos tie-up with Polspotten, the Dutch home accessories company.There is an interesting Ace headphones stand to start with (although clicking on it doesn’t seem to lead anywhere currently). Could be a one-off but I wonder if it will lead to more - Sonos’ Insta seems to allude to it perhaps…https://www.polspotten.com/en/fr/home/  

Hi everyone, I wanted some advice on where to place the mini sub. On the floor under the soundbar or slightly raised above the table where the TV and soundbar are. The table has 2 levels. Thanks. Andrea.

So I just realized Sonos can no longer access my music library and after doing some searching online I found out it is an error that is affecting many users. However, since I am not the most tech savvy guy, I don’t know if my specific setup is the same of other users reporting the issue, or maybe there is something I can do to fix it. I have 2 Sonos Play:1 with Sonos OS2 and a Sonos Port with Sonos OS2 as well. My music library is on a flashdrive attached to a USB port on my router. It is a Sercomm FG824CD v2 provided by Vodafone Spain which runs samba 3.0.37. SMB file sharing is activated without user or password.This setup has been working fine por a couple of years, but now the library has disappeared from the Sonos app and I am getting a 913 error when trying to relink it. I can access the folder from my Surface without any issue.I don’t know if anyone can help out with this or if it is the exact same issue other users are experiencing. I hope Sonos rolls out an update to solve thi

Hello - My music library is still not functional, looking for help or ideas.  I’ve got it successfully added to the app.  When I click “Music Library” it takes me to the categories (Artists, Albums, etc.).  From there, anytime I click on a category, I receive a “something went wrong” error message.  Every once in a while (with no discernible pattern that I can see, it will show my library after clicking on Artist.  When it does, if I click on the artists’ name, it then gives me the “something went wrong” error message. Sometimes, I’ll open the app and the music library is gone.  Then it’ll magically appear (usually after a few minutes).   I have both an android and an iphone, pretty much same experience on both.  I do have the Windows desktop app - and that still works perfect.  If I play a playlist or queue with the desktop app, I can manage it / change songs via the mobile.  I cannot; however, browse my library or make any changes to said list / queue.For reference, my music library

The first Sonos app was poor but amazingly SONOS have been able to make this one worse. I cannot add anything and the podcasts I had saved are missing. Give it up SONOS and open up the source code and let the internet write your app because you are unable.  

The new app is so frustrating. There used to be a search function where I could choose to search by Song title, Artist, Station, etc. I would get results from a variety from several different platforms. Now that all appears to be gone.  How can I search for specific songs to add to my playlists? Oh, wait..the playlists have disappeared too.

When my Sonos Beam volume is set a comfortable level for watching tv and I ask Alexa a question, the volume of her response is too low. I am unable to hear the answer.  If I raise the volume of the Fire Cube it doesn’t change the volume on the Beam. If I raise the volume of the Beam I can hear her response, BUT the volume is WAY too loud to watch tv..