Contributor I

Music Library never loads / cannot browse

Forum|Forum|2 years ago
August 9, 2024
28 replies
1170 views

Hello -

My music library is still not functional, looking for help or ideas. I’ve got it successfully added to the app. When I click “Music Library” it takes me to the categories (Artists, Albums, etc.). From there, anytime I click on a category, I receive a “something went wrong” error message. Every once in a while (with no discernible pattern that I can see, it will show my library after clicking on Artist. When it does, if I click on the artists’ name, it then gives me the “something went wrong” error message.

Sometimes, I’ll open the app and the music library is gone. Then it’ll magically appear (usually after a few minutes).

I have both an android and an iphone, pretty much same experience on both. I do have the Windows desktop app - and that still works perfect. If I play a playlist or queue with the desktop app, I can manage it / change songs via the mobile. I cannot; however, browse my library or make any changes to said list / queue.

For reference, my music library is 1,808 files and 14.7gb of data. Thinking it may be a size issue, I created a second folder, placed 2 songs in there and added that folder via the app. No luck.

I’m at wits end here - has any one else experienced this? Any ideas?

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drewguitarAuthor

Contributor I

A few more images here:

MoPac

Headliner III

Ken_Griffiths:

So a Local Account is unnecessary? I created one anyway which changed the path to //PC Name/LocalAccountName. Folder name was different than the Local Account name. Makes me wonder if multiple PC folders shared to the same Local Account could all be indexed using just the above path. Obviously no need for this, but sounds like it could work. I’ll have to test it when I have nothing else to do.

Ken_Griffiths

Ken_Griffiths:

So a Local Account is unnecessary? I created one anyway which changed the path to //PC Name/LocalAccountName. Folder name was different than the Local Account name. Makes me wonder if multiple PC folders shared to the same Local Account could all be indexed using just the above path. Obviously no need for this, but sounds like it could work. I’ll have to test it when I have nothing else to do.

The folder share will not change its name - the UNC path remains the same whichever user account is used - the login is anyone that has been given (at least) read-only access to the share - you can even use the ‘everyone’ option without a password, but it’s just less secure than using a user account.

Also ‘Yes’ you can add more than one shared folder to Sonos too - I’m not sure if there is a limit to how many shares can be added.

Ken_Griffiths

@drewguitar,

Why is your App not displaying its Home Screen correctly in the image below? Are you using some kind of blocker, security software or VPN client that’s perhaps getting in the way of the cloud connection? Might that be a part of the issues you’re experiencing, perhaps?

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drewguitarAuthor

Contributor I

@Ken_Griffiths Nope, no VPN or app blocker or anything. Sometimes the app displays fine, other times it’s like the image above. Example - had to close and reopen the app a few times, but here’s what it looks like now. Has my last two radio stations and then two playlist I’ve recently done (played through the desktop app).

The whole app is super buggy and glitchy. Currently, under “Your Sources” it doesn’t even list my Music Library. Before, it showed my music library but I was unable to browse past the first screen (that lists artists, albums, etc).

In all, I think I’m stuck waiting to see if sonos fixes this. If not, I’ll eventually have to upgrade to a different eco-system. Unfortunate as I really loved my sonos system prior to this app debacle.

Ken_Griffiths

@drewguitar,

It does sound like something is perhaps glitchy and certainly not as it should be… just as a comparison, the attached is a recording of what I see with the Sonos App when opening the App from a fully closed state using an old iPhone XR.

I don’t have icons on the Home Screen go missing etc. is your mobile device perhaps low on memory/storage space?

MoPac

Headliner III

Ken_Griffiths:

Actually what I was suggesting would be more than one folder on the PC that are all setup the same in Properties / Sharing. All those folders would be shared by the Local Account user. So because the path does not include a folder name and instead uses the name of the Local Account, would all the folders be indexed with only one path written in Sonos Music Library settings?

When I attempted to use the path to the folder it did not work. Only worked when the path that shows in the Properties / Sharing page was written into the Sonos Music Library Settings. That path shown there did not include the name of the shared folder.

\\PC Name\Shared folder name ( did not work )

\\PC Name\Local Account name ( did work )

did not try multiple folders yet.

All hypothetical of course.

Ken_Griffiths

Ken_Griffiths:

Actually what I was suggesting would be more than one folder on the PC that are all setup the same in Properties / Sharing. All those folders would be shared by the Local Account user. So because the path does not include a folder name and instead uses the name of the Local Account, would all the folders be indexed with only one path written in Sonos Music Library settings?

When I attempted to use the path to the folder it did not work. Only worked when the path that shows in the Properties / Sharing page was written into the Sonos Music Library Settings. That path shown there did not include the name of the shared folder.

\\PC Name\Shared folder name ( did not work )

\\PC Name\Local Account name ( did work )

did not try multiple folders yet.

All hypothetical of course.

Never seen that work myself. In my own case it’s always been //PC Name/Shared Folder Name and if there’s more folders that are held outside that structure/path, then I usually just add that as a separate (library) path and (if necessary), with the different user/credentials too.

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