Contributor I

Music Library never loads / cannot browse

Forum|Forum|2 years ago
August 9, 2024
28 replies
1170 views

Hello -

My music library is still not functional, looking for help or ideas. I’ve got it successfully added to the app. When I click “Music Library” it takes me to the categories (Artists, Albums, etc.). From there, anytime I click on a category, I receive a “something went wrong” error message. Every once in a while (with no discernible pattern that I can see, it will show my library after clicking on Artist. When it does, if I click on the artists’ name, it then gives me the “something went wrong” error message.

Sometimes, I’ll open the app and the music library is gone. Then it’ll magically appear (usually after a few minutes).

I have both an android and an iphone, pretty much same experience on both. I do have the Windows desktop app - and that still works perfect. If I play a playlist or queue with the desktop app, I can manage it / change songs via the mobile. I cannot; however, browse my library or make any changes to said list / queue.

For reference, my music library is 1,808 files and 14.7gb of data. Thinking it may be a size issue, I created a second folder, placed 2 songs in there and added that folder via the app. No luck.

I’m at wits end here - has any one else experienced this? Any ideas?

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drewguitarAuthor

Contributor I

If anyone from Sonos reads this, PLEASE bring back the old app - it worked great and I was a happy sonos customer at that time. I feel like I purchased a car, and after a few years, the dealership came out and took my tires, leaving me with a barely functioning product.

M

marner

Trending Lyricist I

@drewguitar yes, that's so similar to my experience.

Ken_Griffiths

If anyone from Sonos reads this, PLEASE bring back the old app - it worked great and I was a happy sonos customer at that time. I feel like I purchased a car, and after a few years, the dealership came out and took my tires, leaving me with a barely functioning product.

So are you using a Windows PC share? If so, what version of Windows are you using. Which version(s) of SMB do you have installed (add/remove Windows features in control panel) and where is the share - local hard-drive or on a connected device?

Have you setup a user on the PC and used that account with read-only permissions on the share and its subfolders/files?

Is the local network connection profile set to ‘Private’ rather than the default ‘Public’ and have you tried things with the firewall switched off temporarily, as a test?

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drewguitarAuthor

Contributor I

@Ken_Griffiths - I’m using Windows 10, a folder shared on my local hard drive. SMB 1.0 is not enabled. SMB Direct is enabled. I created a user called “MusicShare” with a password. It is shared exactly as per the guides you posted above (I had previously seen those guides, but went through and did it again). I removed my music library, then re-added it. I have a new music library folder with only two songs in it (hoping to speed up the detection process). I removed the music library from the desktop app as well and added it via the app.

The network is set to private. I did have the firewall on, so I switched that off - no changes. Happy to post screen shots if you think that may be of help?

Ken_Griffiths

@Ken_Griffiths - I’m using Windows 10, a folder shared on my local hard drive. SMB 1.0 is not enabled. SMB Direct is enabled. I created a user called “MusicShare” with a password. It is shared exactly as per the guides you posted above (I had previously seen those guides, but went through and did it again). I removed my music library, then re-added it. I have a new music library folder with only two songs in it (hoping to speed up the detection process). I removed the music library from the desktop app as well and added it via the app.

The network is set to private. I did have the firewall on, so I switched that off - no changes. Happy to post screen shots if you think that may be of help?

Let me go fire up my Windows 10 PC and I will look and see if there’s anything that might assist you. Give me a few minutes and I’ll come back to you.

Ken_Griffiths

@drewguitar

Sorry for the delay. I had to wait for my PC to install an update… it’s still doing it as I type this from my tablet…

Anyhow…

In Windows powershell if you type the following to check the SMB v2 protocol is running … do you see it return ‘TRUE’ when you do that?

Get-SmbServerConfiguration | Select EnableSMB2Protocol

With the PC’s firewall disabled (temporarily)…

When you add the path to the share are you using the computers Netbios name, or its IP address? If you’ve not tried the IP address instead (ie: Just as an example here.. //192.168.0.230/Music, or whatever the path is to your share), then perhaps give that a go.

Also, what happens if you try with your own PC login credentials instead of MusicShare?

Ken_Griffiths

@drewguitar

So on a Windows 10 PC here (all upto date) called “Ken-Com” I created a shared folder in the root of its E:/ drive and calked it “TestShareDrewGuitar” and dropped in a couple of 10CC 320AAC tracks from my NAS box.. just as a quick test.

i just used my own PC login credentials, rather than creating a separate user account and shared the folder as ‘read only’.

I then used my Wife’s iPad and the new Sonos App (latest version). I first deleted the existing NAS local library that we use and added the path to the new share as below…

//Ken-Com/TestShareDrewGuitar

i added my login credentials alongside …and the library indexed the 10CC tracks and works fine. Screenshots attached.

So it definitely should work with Windows 10 - note I didn’t even switch off the Windows Firewall during the test here.

Ken_Griffiths

Just to confirm @drewguitar that the 10CC tracks I shared do play aswell.

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Ian_S

Prodigy III

Thanks @Ken_Griffiths (again), @press250 I’ll take a look at the SMB permissions on the NAS. As said, the NAS is configured for SMB 2/3 only. Also, I keep the Windows Sonos application up to date and that has no issues playing from the music library on my NAS at all. It’s a weird issue this one.

I understand that the music library information is held on the Sonos system and not the app or Windows desktop. I can’t tell for sure, but it seems to me the app is having problems communicating with the Sonos system when trying to access anything in my music library.

So it’s the speakers that access the NAS to play the files. The fact that this works when you use the desktop controller means there is no issue with SMB versions as it’s the speakers that have removed SMB1 support in their firmware.

The issue you have with the app is communication between it and the speakers which hold the index it is trying to navigate. The NAS is not involved until the speaker is told to play a file from the index via a controller.

If you haven’t done so already I’d avoid updating the speaker firmware as 16.3/16.3.1 have a bug with compilation albums that causes incorrect indexing (as if there weren’t enough other issues!!). If you have installed the firmware but not updated your index recently, leave it alone ...

D

drewguitarAuthor

Contributor I

@drewguitar

Sorry for the delay. I had to wait for my PC to install an update… it’s still doing it as I type this from my tablet…

Anyhow…

In Windows powershell if you type the following to check the SMB v2 protocol is running … do you see it return ‘TRUE’ when you do that?

Get-SmbServerConfiguration | Select EnableSMB2Protocol

With the PC’s firewall disabled (temporarily)…

When you add the path to the share are you using the computers Netbios name, or its IP address? If you’ve not tried the IP address instead (ie: Just as an example here.. //192.168.0.230/Music, or whatever the path is to your share), then perhaps give that a go.

Also, what happens if you try with your own PC login credentials instead of MusicShare?

It does say True in powershell when I do that. I have it setup with the PC name. I’ve had it 3 or 4 times where it was suddenly working, only to stop working within a few minutes.

I suspect it’s a communication with the sonos server issues. Here’s how my app often looks (screen shots below).

I’ll give a try with changing the user name / password to my PC login credentials. As you see below, on the positive is plays sonos radio fine. Downside is, it often has issues unless I want to just resume playing the same

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