Music Library never loads / cannot browse

Very similar post to those on this thread @drewguitar: the Music Library “fix” | Sonos Community.
I’m going through exactly what you are and I also tried creating the new folder.

Note the ‘old’ Windows desktop controller App may well work if you’re using a share setup by the SonosLibraryService, but that ‘http’ method is not supported by the new Sonos App. Nor are SMBv1 shares.

The only way for a library to work successfully in the new Sonos App is to share the library using SMBv2 (or higher) - that protocol is supported by Windows 10 or higher. Maybe see the below links, which may assist to resolve the matter.

• https://support.sonos.com/en-us/article/add-your-music-library-to-sonos
• https://en.community.sonos.com/controllers%2Dand%2Dmusic%2Dservices%2D229131/adding%2Da%2Dwindows%2Dsmb%2Dshare%2Dstep%2Dby%2Dstep%2D6892060?postid=16717584#post16717584

I suggest after the share is created that the library setup is done via the new Sonos (mobile) App… note the index-scan make take a while. In my own case I have 25,697 tracks and that took a good 40 minutes to build the library index, YMMV.

@Ken_Griffiths thanks for the message, but I've been there & it doesn't work for me.

It works here with Windows 10 - make sure your PC’s network access mode is set to ‘Private’ and not ‘Public’ aswell, as mentioned in this link…

https://support.sonos.com/en-us/article/configure-windows-10-network-and-security-settings

Also make sure you’re using SMBv2 (or higher) and if necessary remove SMBv1 in the Windows control panel. See further information here… 

https://learn.microsoft.com/en-us/windows-server/storage/file-server/troubleshoot/detect-enable-and-disable-smbv1-v2-v3?tabs=server

@Ken_Griffiths thanks again for those posts, they're much appreciated. My music is on a Synology NAS running DSM 7 and configured to use SMB 2 or 3.

I can't see that Windows settings should have any influence or am I wrong there?

No sorry I thought you were referring to a Windows shared folder as mentioned in the opening post  - or at least Windows was mentioned in that post. 

It should work with your NAS, if the SMB is anything other than version 1 - maybe try setting the min/max versions to use SMBv2 only and see if that perhaps resolves your issue.

Sorry for the misunderstanding with the Windows share. 👍

@marner,

Maybe something in this old forum thread might prove useful too..

Hi @marner, some users have experienced issues if their NAS supports both SMBv1 and SMBv2. Try disabling SMBv1 on your NAS and see if that helps.

Thanks @Ken_Griffiths (again), @press250  I’ll take a look at the SMB permissions on the NAS.  As said, the NAS is configured for SMB 2/3 only.  Also, I keep the Windows Sonos application up to date and that has no issues playing from the music library on my NAS at all.  It’s a weird issue this one.

I understand that the music library information is held on the Sonos system and not the app or Windows desktop.  I can’t tell for sure, but it seems to me the app is having problems communicating with the Sonos system when trying to access anything in my music library.

Thanks Ken - I appreciate you response here.  I’ve tried all this multiple times - no luck.  It DOES detect my music library and will show it in the app.  Half the time, it will appear under the app in the manage music library area; however, it will not appear under the “Your Sources” part of the app.  When my music library does appear there, I can click it and see the categories such as artist, albums, etc… but when I click on any I get the “something went wrong error.” 

I’ve spent hours playing around with this, trying different things, removing it all and starting again - no luck.  So frustrated with sonos - it was SO easy to set it up and get it working properly when I purchased the system, and super easy to add new speakers.  Now, it’s a nightmare.  Went from recommending sonos to everyone who came over to actively telling people to avoid it, so disappointed!