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Contributor I
Jun 15, 2024 6:46 PM UTC

Sonos not working with amazon music

Hi amazon music doesn't seem to be working through my sonos. Everything else seems to work apart from amazon music. I have tried updating the controller and sonos it self but still no luck. I keep getting the error message "the connection to amazon music was lost" or "the song is not encoded properly" I'm not sure if this a problem with my sonos or a problem at amazon musics end.

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11 replies

Avid Contributor I
Jun 15, 2024 7:02 PM UTC

Yes I’m having the same issues with amazon music aswell

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Contributor I
Jun 15, 2024 7:11 PM UTC

It's strange I haven't had any issues for the last five year's untill last Tuesday the 11th of June. When did you start experiencing issues? 

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Avid Contributor I
Jun 15, 2024 7:15 PM UTC

Not long after the new app. I still cannot add anything to the Home Screen from Amazon music, such as my music etc. this latest playback issue started over the last day, I see that others are having the same issues. I may try and call support tomorrow but wait are horrendous 2hrs + and still not guarantee of getting thru. I’ll keep coming back to this forum for updates

 

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Contributor I
Jun 15, 2024 7:20 PM UTC

Yes I’m having the same issues with amazon music aswell

It's strange I haven't had any issues for the last five year's untill last Tuesday the 11th of June. When did you start experiencing issues? 

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Avid Contributor I
Jun 15, 2024 7:23 PM UTC

As above answer. By the way I’m now using the amazon music app with direct control and it works fine, so it’s definitely a sonos issue

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Contributor I
Jun 15, 2024 7:54 PM UTC

As above answer. By the way I’m now using the amazon music app with direct control and it works fine, so it’s definitely a sonos issue

Probably the memory has become corrupted on the sonos. Please post any updates 

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Contributor I
Jun 19, 2024 1:19 PM UTC

Same thing here. Has been happening for about a week, incredibly frustrating.

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Avid Contributor I
Jun 19, 2024 5:55 PM UTC

I thought it had resolved itself, but no such luck. Missing tracks when playing playlists , doesn’t load most of the time, keeps showing ‘ something went wrong’, it’s getting tedious!

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Avid Contributor I
Jun 20, 2024 9:06 PM UTC

Just reset the app and so far so good, currently playing well and the search works well, cannot pin amazon music to the Home Screen though, but at least it works

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Contributor I
Jun 25, 2024 6:39 PM UTC

I finally code through to Sonos support. When I sent them the diagnostic it came back as a Transport error and Music not encoded properly. The Tech said he never heard of this before and trouble with Amazon new. He said he would add it to support request. No offer to escalate it. Since everything else is now working fine, I will avoid Amazon Music on Sonos. However, there sjoiu;d be second level tech support and it was not offered or if it even exists.

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