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Sonos App Redesign AMA

Sonos App Redesign AMA
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770 replies

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  • Contributor II
  • 5 replies
  • May 14, 2024
calliopejane wrote:

So many features missing, but one of the CORE BASIC functions of a CONTROLLER app should be to CONTROL what songs play and in what order. However, I can't really do that because you removed any kind of queue management. How is this remotely a useful controller app?

How is something that eliminated half the features an "upgrade"? I do not think that word means what you think it means.

Btw, please be aware that many of us are waiting for some kind of apology before we're willing to trust you for anything again. Please acknowledge that you have done damage here. Otherwise it seems like you just don't get what basically ALL of your customers are saying, and I see no reason to spend any more money on any of your products in the future.

 


  • Lyricist I
  • 2 replies
  • May 14, 2024

Wow... what the heck is Hhappening?


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  • Contributor I
  • 5 replies
  • May 14, 2024

I cannot comment enough on the level of disrespect you are showing your customer base by not fixing this AMA…total radio silence.  Where is the video link, panel to answer questions???  This is absolutely appalling…you don’t deserve to be in business!


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  • Headliner I
  • 385 replies
  • May 14, 2024

Why should we trust Sonos?


  • Lyricist I
  • 2 replies
  • May 14, 2024

For everyone who is waiting, it can take a while unfortunately.The whole Management is looking for the trainee and Stevie wonder who developed this app. 


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  • Lyricist III
  • 5 replies
  • May 14, 2024
bkk wrote:

Everyone should send an email to the CEO right now so he can watch this horrific failure: ceo@sonos.com

done.


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  • Contributor I
  • 8 replies
  • May 14, 2024
Trad99 wrote:

Re Muting speakers:

When will the mute function return?

Apparently it’s been relocated to this AMA.

 


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  • Renowned Enthusiast II
  • 63 replies
  • May 14, 2024

Re: Checking battery charge level on portable devices

 

This used to show up at a glance when you viewed your list of speakers. Now it’s buried three layers deep and you have to check each device individually, then back out and click some more to get to the next device. When will this be fixed?


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  • Headliner I
  • 385 replies
  • May 14, 2024

Why should we continue to invest in your speakers given how dismissive you have been of the issues raised about the new app?


  • Lyricist I
  • 1 reply
  • May 14, 2024

This just gets worse...as a stockholder and as someone who has always pushed and bragged about your products, I am truly disappointed (once again).


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  • Lyricist III
  • 9 replies
  • May 14, 2024

so is nobody from sonos going to answer to the angry public and own up to the mistakes you have made??

everybody involved in releasing this app should either be fired or stand down immediately!!

This app is a complete disaster, and I think everybody here will agree with that. The only way forward it to pull this app and rerelease the old one and go back to  the drawing board. 

Scrap the new app and start again but when the new one is finally ready with all the existing features, present and working, only then should it be released to the public


neilmcg
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  • Enthusiast II
  • 33 replies
  • May 14, 2024

re: iOS

Why are the radius corners on the boxes so round? Even on the bottom?

  • it’s very extravagant
  • it’s a waste of valuable screen space

What is the design logic? UI logic? UX logic?


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  • Enthusiast I
  • 17 replies
  • May 14, 2024

@Mike R. H. -

 

What’s happening here?? Is there actually going to be a response from ANYONE from Sonos in this AMA?

 

 


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  • Enthusiast I
  • 21 replies
  • May 14, 2024

Perhaps we should all have a sing-song while we wait for somebody from Sonos to show up.  


webmink
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  • Prominent Collaborator I
  • 71 replies
  • May 14, 2024

Now that you are centrally gathering usage data from every single device (to make the web app work) is it your intention to sell any of that data, or any statistics derived from that data, to third parties?


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  • Lyricist II
  • 4 replies
  • May 14, 2024
Kaese65 wrote:

The whole Management is looking for the trainee and Stevie wonder who developed this app. 

Ignoring the ableist joke to point out that had Stevie Wonder been involved, blind users wouldn’t have lost screen reader functionality. 


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  • Enthusiast II
  • 202 replies
  • May 14, 2024

Folks it’s time to report this to the tech pubs (Wired, GeekWire, Consumer Reports, +++)

This LAME AMA further shows Sonos is laughing at us en mass.   Wasting more of our precious time. 

 


jwedwards
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  • Enthusiast II
  • 84 replies
  • May 14, 2024

30 minutes in and nothing from the Sonos Team. I’m off.


neilmcg
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  • Enthusiast II
  • 33 replies
  • May 14, 2024

Does play.sonos.com share any technical underpinnings with the SONOS pro web service?


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  • Headliner I
  • 385 replies
  • May 14, 2024

Maybe the Sonos team is waiting for us to leave before they start.


  • Lyricist III
  • 5 replies
  • May 14, 2024

I still can’t find the link to actually listen to the AMA. Is it here but inaccessible somehow? Could someone please just add the direct link?


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  • Enthusiast I
  • 23 replies
  • May 14, 2024

I had the app push an update out to my speakers today and it broke what WAS working.  Plus it won’t let me update my music library with the old app on my un-updated iPad. 

Does the new app completely deprecate SonosNet?  Because I am using a Boost too and it seems to always want to run my speakers on regular WiFi.


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  • Enthusiast I
  • 23 replies
  • May 14, 2024

30 mins in now with no replies from Sonos.  This is absolutely riveting! 


  • Lyricist III
  • 9 replies
  • May 14, 2024

Maybe they've all been fired. 🤷‍♂️


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  • Lyricist III
  • 11 replies
  • May 14, 2024

All panelists from this AMA are MIA...


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